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Contact us.

Need support? Want to shop?
Find what you're looking for here.

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  • Check your balance & usage.
  • Pay your bill or top-up your Prepaid account.
  • Manage your plan and add-ons.
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GET HELP FOR:

Get in touch.

CHAT TO A CARE REP.

Start a chat to get help online.

GET IN-STORE SUPPORT.

Get help in-store at one of our Service Lounges with repair support.

Find a store with support

CHAT TO A REP ON SOCIAL.

Get help from a Care Rep on social media.

GIVE US A CALL.

Monday - Friday: 9:00am – 6:00pm

Saturday – Sunday: 9:00am – 6:00pm

Within Canada

1-888-999-2321

Or dial 611 from your Virgin Mobile phone.

Outside Canada

+1-416-348-1892

This call is free from your Virgin Mobile phone.

Escalate an issue. Learn more.

Ways to shop.

SHOP ONLINE.

Shop online and skip the $40 connection service fee, get super-speedy delivery and free shipping anywhere in Canada.

Shop phones

CHAT WITH A SALES REP.

Start a chat to shop online.

Monday to Sunday:
7am – midnight EST

HEAD IN-STORE.

We've got you covered coast to coast. Find your closest Virgin Mobile store.

Find a store

CALL 1-888-285-1842

Weekdays: 8:00am – 9:00pm
Weekends: 9:00am – 6:00pm

Weekdays: 9:00am – 7:00pm
Weekends: 10:00am – 7:00pm

Weekdays: 9:30am – 7:30pm
Weekends: 10:30am – 7:30pm

For Internet call
1-888-889-9219
Monday – Sunday: 7:00 am - midnight EST

For Home Phone call
1-888-285-1844
Monday to Friday: 8am – 9 EST
Saturday: 9am – 6pm EST

Let's be friends.

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