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Contact us.

Need support? Want to shop?
Find what you're looking for here.

SKIP THE CALL AND MANAGE YOUR ACCOUNT ONLINE 24/7.

Log in to My Account to:

  • Check your balance & usage.
  • Pay your bill or top-up your Prepaid account.
  • Manage your plan and add-ons.
Log in to My Account

GET HELP FOR:

Get in touch.

CHAT TO A CARE REP.

Start a chat to get help online.

GET IN-STORE SUPPORT.

Get help in-store at one of our Service Lounges with repair support.

Find a store with support

CHAT TO A REP ON SOCIAL.

Get help from a Care Rep on social media.

GIVE US A CALL.

Monday - Friday: 9:00am – 6:00pm

Saturday – Sunday: 9:00am – 6:00pm

Within Canada

1-888-999-2321

Or dial 611 from your Virgin Mobile phone.

Outside Canada

+1-416-348-1892

This call is free from your Virgin Mobile phone.

Escalate an issue. Learn more.

Ways to shop.

SHOP ONLINE.

Shop online and skip the $45 connection service fee, get super-speedy delivery and free shipping anywhere in Canada.

Shop phones

CHAT WITH A SALES REP.

Start a chat to shop online.

Monday to Sunday:
7am – midnight EST

HEAD IN-STORE.

We've got you covered coast to coast. Find your closest Virgin Mobile store.

Find a store

CALL 1-888-285-1842

Weekdays: 8:00am – 9:00pm
Weekends: 9:00am – 6:00pm

Weekdays: 9:00am – 7:00pm
Weekends: 10:00am – 7:00pm

Weekdays: 9:30am – 7:30pm
Weekends: 10:30am – 7:30pm

For Internet call
1-888-889-9219
Monday – Sunday: 7:00 am - midnight EST

For Home Phone call
1-888-285-1844
Monday to Friday: 8am – 9 EST
Saturday: 9am – 6pm EST

Let's be friends.

Already contacted us?
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Our goal is to satisfy our Members and we welcome opportunities to improve our service. If you've tried unsuccessfully to resolve an issue directly with Virgin Mobile, click here for more options.