Contact us.
Need support? Want to shop?
Find what you're looking for here.
This scenario of Members living that Member Benefits life was shot before COVID-19. Please practice physical distancing and stay safe.
I'M LOOKING FOR SUPPORT >
I WANT TO SHOP >
SKIP THE CALL AND MANAGE YOUR ACCOUNT ONLINE 24/7.
Log in to My Account to:
- Check your balance & usage.
- Pay your bill or top-up your Prepaid account.
- Manage your plan and add-ons.
Mobile 
Prepaid 
Internet 
TV 
Billing & Usage 
Using My Account 
Check your order status Get in touch.
CHAT TO A CARE REP.
Start a chat to get help online.
GET IN-STORE SUPPORT.
Get help in-store at one of our Service Lounges with repair support.
Facebook
TwitterGIVE US A CALL.
Monday - Friday: 9:00am – 6:00pm
Saturday – Sunday: 9:00am – 6:00pm
Within Canada
1-888-999-2321
Or dial 611 from your Virgin Mobile phone.
Outside Canada
+1-416-348-1892
This call is free from your Virgin Mobile phone.
Escalate an issue. Learn more.
Ways to shop.
SHOP ONLINE.
Shop online and skip the $45 connection service fee, get super-speedy delivery and free shipping anywhere in Canada.
CHAT WITH A SALES REP.
Start a chat to shop online.
Monday to Sunday:
7am – midnight EST
HEAD IN-STORE.
We've got you covered coast to coast. Find your closest Virgin Mobile store.
CALL 1-888-285-1842
Weekdays: 8:00am – 9:00pm
Weekends: 9:00am – 6:00pm
Weekdays: 9:00am – 7:00pm
Weekends: 10:00am – 7:00pm
Weekdays: 9:30am – 7:30pm
Weekends: 10:30am – 7:30pm
For Internet call
1-888-889-9219
Monday – Sunday: 7:00 am - midnight EST
For Home Phone call
1-888-285-1844
Monday to Friday: 8am – 9 EST
Saturday: 9am – 6pm EST
Already contacted us?
If you've already contacted Virgin Mobile and your issue remains unresolved, expedite your request here.
Our goal is to satisfy our Members and we welcome opportunities to improve our service. If you've tried unsuccessfully to resolve an issue directly with Virgin Mobile, click here for more options.
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