WE'RE HERE TO HELP.

Got questions? We can help.

• How to bring your current phone and number to Virgin Mobile.
  To bring your current phone and number to Virgin Mobile all you need is a Virgin Mobile SIM card. Head to a Virgin Mobile Store or order your new SIM card online. Learn more about switching to Virgin Mobile.
• What to do if your phone is lost or stolen.
  Uh oh. We know it can be stressful to lose your phone or have it stolen. If you're on a monthly plan call Care as soon as you can at 1-888-999-2321. Heads-up! You're responsible for any charges (calls or data) made on your phone between the time it's lost or stolen and when you get in touch with us to disconnect it. Learn more
• Cost for roaming when going on a trip to the U.S. or internationally.
  If you're leaving Canada then additional charges will apply for any calls, texts or data. To find out exactly how much, check our travelling and roaming rates.
• How to top up your prepaid account.
  We've got four easy ways to do it:
  
  1. Buy a Virgin Mobile top up card
  2. Use your credit card online
  3. Use INTERAC® online
  4. Pre-authorized Debit.
  
  Heads-up! There's a $1 charge to top up your account over the phone.
  
  Top up now
• Understanding your first bill, account summary and current charges.
  Your first bill from Virgin Mobile will be a little different than all your future bills. Don't sweat it. We've got a detailed section to help you understand your first bill.
• Ways to pay your bill.
  If you're on a monthly plan you can pay your bill online through My Account, online banking or telephone banking, and set up pre-authorized debit or credit.

  
  Learn more about ways to pay your bill