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On May 5, 2021, there will be a test of the Alert Ready emergency system. You may receive an emergency notification on compatible wireless devices on that day. Heads up: this test may not be performed in all regions. No action is required on your part. For more information, visit AlertReady.ca.



Take control of your Virgin Mobile account. Here's all you need to know about doing it yourself.

On Prepaid? Learn how to manage your prepaid account 24/7.

My Account app

Our My Account app makes it easy to pay your bill, manage your account features and keep track of your usage. Plus, it's free anywhere in Canada.

Check out our step by step tutorials to learn more about the My Account app!

Download the My Account app today

Download the Android app Download the iPhone app

You can do a few more things in My Account than you can with the My Account app. Learn more

Heads-up! ! If you travel outside of Canada you can still manage your account on-the-go, we'll never charge you for data when using the My Account app.

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Using My Account is a great way to manage your services on your own time.

How to access My Account:

  • Head to virginmobile.ca/myaccount and login. For your best experience, visit us on a desktop computer rather than a mobile device.
Heads-up! You'll need to register for My Account first. Grab your Virgin Mobile phone number or account number and head to virginmobile.ca/register to get started.
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Check out what you can do using My Account

Still need help?

  • Call Us

  • 1-888-999-2321