SO YOU'RE READY TO SWITCH?

Your phone. Our SIM.
IT'S A MATCH MADE IN HEAVEN.
We don't wanna come between you and that phone you love. Hook up your own phone on a month-to-month term with a Virgin Mobile SIM card.
Check out our BYOP plansBring your own
phone & number.
Here's how...
Love your current phone and number? You can bring both of 'em to Virgin Mobile - all you need is a Virgin Mobile SIM card. Head to a Virgin Mobile Store or order your new SIM card online and we'll get you hooked up.
Switching Over Is Super Easy
-
What you need to know before transferring:
- Check if your current phone is compatible with our network. If your phone isn't compatible, then we've got the phones you really want.
- If your phone is currently locked, it needs to be unlocked. Find out how to unlock your phone.
- Don't deactivate your mobile phone number! We'll take care of that for you. If you deactivate it first, then we won't be able to move your number over.
- The name on your new Virgin Mobile account has to match the name on your old provider's account exactly for us to be able to bring your number over.
- Make sure you have the following to complete the transfer:
- Your account number with your old provider.
- Your phone's serial number (the ESN/SIM/MEID/IMEI number, depending on the type of phone you have)
-
What you need to do:
- Get a Virgin Mobile SIM card online or at a Virgin Mobile store near you. You can also give us a shout at 1-888-999-2321.
- Pick the monthly plan and features that work best for you.
Heads up!
- Transferring your mobile number can take 2-3 hours. Transferring a landline phone number can take a couple of days.
USE A PHONE YOU ALREADY OWN AND HOOK UP ON A BYOP PLAN.
Keep your number
and get a shiny new phone.
Here's how...
If you're looking for a brand new phone and want to keep your current number, we've got you covered. Get hooked up with Virgin Mobile and you can keep your mobile phone number, and we won't charge you to switch.
Switching Over Is Super Easy
-
What you need to know before transferring:
- Don't deactivate your mobile phone number! We'll take care of that for you. If you deactivate it first, then we won't be able to move your number over.
- The name on your new Virgin Mobile account has to match the name on your old provider's account exactly for us to be able to bring your number over.
- Make sure you have the following to complete the transfer:
- Your account number with your old provider.
- Your phone's serial number (the ESN/SIM/MEID/IMEI number, depending on the type of phone you have)
-
What you need to do:
- Choose your awesome new phone online or head to a Virgin Mobile store. Looking for a deal? Check out our hottest offers on phones.
- Pick the monthly plan and features that work best for you.
- If you get your new Virgin Mobile phone online, give us a shout at 1-888-999-2321 once you've got your hands on it and we'll move your number.
- If you're heading to a Virgin Mobile store, we'll be able to take care of moving your number before you leave the store.
Heads up!
- Transferring your mobile number can take 2-3 hours. Transferring a landline phone number can take a couple of days.
Trade-in your old phone and get up to $300 off a hot new phone.
Got questions? We can help.
-
I want to bring my own phone but need a new number. What do I do?
If you have your own phone and want to get a new phone number with Virgin Mobile all you need is a Virgin Mobile SIM card.
You've got two ways to get it:
- Get a SIM card online
- Visit a Virgin Mobile store to get a SIM card
If you already have a Virgin Mobile SIM card you just need to activate it.
You've got two ways to get it:
- Activate it on a monthly plan. Call 1-888-999-23211-888-999-2321 or visit a Virgin Mobile store to do it.
- Activate it on a prepaid plan. You can activate a prepaid account online. If you're having trouble, give us a shout at 1-888-999-23211-888-999-2321
-
What does unlocking a phone mean?
Good question. Mobile companies "lock" their phones so that they'll only work with SIM cards hooked up to their company's network. Switching this up so that a phone can work with any SIM card is called "unlocking".
-
I want to unlock my phone. What do I do?
Right now, we can't unlock the phone for you. You could ask to get it unlocked from the original company you bought it from or from a third-party store that offers unlocking. Don't forget that unlocking a phone could void its manufacturer's warranty.
-
Where can I activate my new SIM card?
We've got two ways to activate it:
- Visit a Virgin Mobile store
- Call 1-888-999-23211-888-999-2321
-
Can I travel with my SIM card and how much will it cost me?
With a Virgin Mobile SIM card you can talk and text in over 200 countries and save coin at the same time. If you need to jet away somewhere, we'll help make sure you're covered. We've got travel packages and great roaming rates, so you won't get bill shock when you open your mobile bill.
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Will my phone work on the Virgin Mobile network?
While we can't guarantee that a non-Virgin Mobile phone will work, 100%, you can check if your current phone is compatible with our network.
Be extra careful when getting a new phone from an unauthorized retailer or a private seller. Any non-Virgin Mobile phone needs to be unlocked, and any phone that's already been reported as lost or stolen might be blacklisted. And that means it won't have access to the Virgin Mobile network. Check the status of your phone
Also any phone with a tampered serial number may be exposed to being blacklisted by another party. Virgin Mobile's Terms of Service prohibits tampering with a serial number (or IMEI).
Find out how you can protect yourself from phone theft.
For all the info on SIM cards, check out our SIM support page.
not a member yet?
A few reasons why you should choose us:
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Member exclusive
access & deals. -
Smartphone plans, Android plans, iPhone plans, Prepaid Plans, BlackBerry plans, cell phone plans
Plans
you'll love -
Trade-In
Program -
Get
Canada-Wide Coverage -
Ridiculously fast LTE speeds
Ridiculously
fast LTE
speeds -
Travel with a Virgin Mobile SIM card to over 200 countries
Roam
like a pro -
MyPeeps
MyPeeps
-
Virgin Mobile SIM card, micro SIM, iPad SIM card, tablet SIM card, BlackBerry SIM card, smartphone SIM cards
Bring your
own phone -
Do Some Good