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Heads-up! In most cases the SIM card slot is located under the battery cover. If you can’t find the slot please check your phone’s manual to find out where it is.
If you have an iPhone, here's what to do:
Be sure your phone is off before removing your SIM card or it could cause some damage. Follow the same instructions you used to insert it.
We've got two ways to activate:
If you're on a Prepaid plan, get hooked up online. If you're having trouble then give us a shout at 1-888-999-23211-888-999-2321 (but it's better to do it yourself . You can earn a $30 credit for activating your monthly prepaid plan online!)
Yes! A temp voicemail password will be given to you at the time of of activation of your SIM card.
With a Virgin Mobile SIM card you can talk and text in over 200 countries and save coin at the same time. If you need to jet away somewhere, we'll help make sure you're covered. We have traveler's packages and great roaming rates, so you don't get bill shock when you open your mobile bill.
You'll need to check your phone's user guide to find out what type of SIM card you'll need.
If you're unsure take your phone to a Virgin Mobile Store and we'll help you out.
Good question. Mobile companies “lock” their phones so that they'll only work with SIM cards hooked up to that company's network. Switching this up so that a phone can work with any SIM card is called “unlocking.”
Right now, we can't unlock the phone for you. You could ask to get it unlocked from the original company you bought it from or from a third-party store that offers unlocking. Don't forget that unlocking a phone could void its manufacturer's warranty. Learn more.
Yes. A non-Virgin Mobile phone needs to be unlocked and compatible with the Virgin Mobile network before we can hook it up.
If you bought your phone from another company, there's a good chance that it's locked. It's pretty normal. If you're not sure, stop by one of our stores and put an activated SIM in your phone to see if it works
You'll need to visit a Virgin Mobile store or call us at 1-888-999-23211-888-999-2321
If you bought your phone at a Virgin Mobile store, on virginmobile.ca, or from one of our retail partners, then it's certified by us. If you bought it somewhere else, then you can find out if it's compatible with our network by using the Phone Lookup tool.
We can help you out with support for all voice calls and text messages. If you need help with that stuff, just give our Care Specialists a shout at 1-888-999-23211-888-999-2321. Sorry, but we can't help you out with any troubleshooting for setting up data or data issues with a non-Virgin Mobile phone. If you've got questions about that, give your phone's manufacturer a call.
Head’s up! You’ll need a SIM eject tool to install your microSIM
The default APN you use will change based on what kind of tablet you’ve got. For Android tablets and iPads, make sure your APN is set to pda.bell.ca. For Playbooks, make sure it’s set to blackberry.bell.ca.
You can activate a Virgin Mobile SIM or microSIM card for your tablet with the Canada Only Flexi-Data Plan or the Canada & U.S. Flexi-Data Plan.
With the Canada Only Flexi-Data Plan you get 10 MB for $5/month and the plan automatically adjusts upwards based on your data usage. You get 250 MB for $15/month or 5GB for $35/month. Any extra data over 5 GB is charged at 1.5 cents/MB. Heads-up! This plan is only available in Canada.
With the Canada & U.S. Flexi-Data Plan you get 500 MB for $45/month and the plan automatically adjusts upwards based on your data usage. You get 1 GB for $60/month, 2 GB for $95/month, 3 GB for $130/month or 5GB for $190/month. Any extra data over 5 GB is charged at 25¢/MB. Heads-up! Data roaming outside of Canada and the U.S. is automatically blocked to help you avoid pesky international roaming fees.
We’re sad to see you go, but if you want to cancel just call Care at 1-888-999-23211-888-999-2321. We’ll need 30 days notice to cancel your plan.
Yes, you can still use your tablet in any Wi-Fi hotspot.
Yes, Virgin Mobile Members get free Wi-Fi access at Starbucks across Canada.
Data can’t be shared between a smartphone and a tablet. The Tablet Flexi-Data Plan is only available with a tablet or iPad. It starts at only $5/month and the charges flex upwards based on your usage.
Log in to My Account and check out your unbilled usage if you’re on a My Plan. If you’re on a Prepaid Plan you’ll see how much data you have left in your plan or additional features. Heads up! There might be a 36-hour difference between your usage and the update to your account.
Yes! You can use your smartphone to create a mobile hotspot to power your tablet via Wi-Fi through and enjoy the using data and surfing the net. To learn more about setting up a Wi-Fi hotspot please check your smartphone user manual.
Heads-up! Mobile AP consumes more battery power than normal and increases data usage when additional devices are connected. Wi-Fi network name and password will be listed under your smartphone hotspot settings.
You’ll need to update the carrier settings before you can use your Tablet Flexi-Data Plan. After you’ve inserted the microSIM, plug your iPad into your computer and launch iTunes. You should receive a pop -up inviting you to update your carrier settings. Once completed you should be good to go.
4G LTE is the next evolution in wireless technology. Everything you do using a Virgin Mobile LTE-ready tablet on the 4G LTE network – like running apps, watching videos, and downloading large files - will be faster, better and more awesome.
The 4G LTE network will provide access to peak speeds up to 75 Mbps (expected average speeds of 12-25 Mbps). As the 4G LTE network and devices evolve we’ll reach even greater speeds, approaching up to 150 Mbps. That’s really super fast.
With a Virgin Mobile 4G LTE microSIM you can access the 4G LTE network on any LTE compatible tablet as long as you are in an area with LTE coverage.
LTE will be rolling out to more and more places in 2012. Outside of LTE coverage, we’ve also got super-fast 4G speeds of up to 42 Mbps.
Check 4G (HSPA+) coverage using our our interactive coverage map.
Head’s up! Mobile AP consumes more battery power than normal and increases data usage when additional devices are connected. Wi-Fi network name & password will be listed on the Galaxy S Mobile AP screen when the functionality is enabled.
Bring your own phone and get 10% off your monthly plan!
Heads-up! Offer available for a limited time only for SIM card activations on a month-to-month agreement.Get a Virgin Mobile SIM card