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Got questions about SIM Cards?
We can help.

The SIM card is basically your mobile identity. It stores important information including your phone number, contacts and messages. It will will remain active as long as you're a Member with Virgin Mobile Canada.



  • How do I insert it into my iPad?
    1. Turn off your iPad by holding down the "Sleep" button on top until the "Slide To Power Off" slider appears. Slide the slider to the right to power down your iPad.
    2. Press the small end of the SIM eject tool into the small hole on the bottom of the SIM card tray to eject the tray. When viewed on portrait mode (with "Home" button on bottom), the SIM card tray is located on the left side of the iPad towards the bottom.
    3. Remove the iPad's SIM card tray by carefully pulling it away from the device.
    4. Put the microSIM card inside the tray and push it back inside so that you hear a slight click sound.
    5. Once you’re done, the SIM tray should not slide out.

    Head’s up! You’ll need a SIM eject tool to install your microSIM

  • How do I insert it into my Tablet?
    1. Open the cover of the SIM card slot on the right side of the device.
    2. Then insert your Virgin Mobile SIM card.
    3. Place the SIM card into your Tab with the gold-coloured contacts facing down.
    4. Close the cover of the SIM card slot.
  • What should the APN setting on my tablet be?

    The default APN you use will change based on what kind of tablet you’ve got. For Android tablets and iPads, make sure your APN is set to pda.bell.ca. For Playbooks, make sure it’s set to blackberry.bell.ca.

  • How much data usage do I get with the Tablet Flexi-Data Plans?

    You can activate a Virgin Mobile SIM or microSIM card for your tablet with the Canada Only Flexi-Data Plan or the Canada & U.S. Flexi-Data Plan.

    With the Canada Only Flexi-Data Plan you get 10 MB for $5/month and the plan automatically adjusts upwards based on your data usage. You get 250 MB for $15/month or 5GB for $35/month. Any extra data over 5 GB is charged at 1.5 cents/MB. Heads-up! This plan is only available in Canada.

    With the Canada & U.S. Flexi-Data Plan you get 500 MB for $45/month and the plan automatically adjusts upwards based on your data usage. You get 1 GB for $60/month, 2 GB for $95/month, 3 GB for $130/month or 5GB for $190/month. Any extra data over 5 GB is charged at 25¢/MB. Heads-up! Data roaming outside of Canada and the U.S. is automatically blocked to help you avoid pesky international roaming fees.

  • How do I cancel my Tablet Flexi-Data Plan?

    We’re sad to see you go, but if you want to cancel just call Care at 1-888-999-23211-888-999-2321. We’ll need 30 days notice to cancel your plan.

  • Can I use my tablet or iPad without a data plan?

    Yes, you can still use your tablet in any Wi-Fi hotspot.

  • Does Virgin Mobile offer Wi-Fi hotspots in my city?

    Yes, Virgin Mobile Members get free Wi-Fi access at Starbucks across Canada.

  • Can I share data between my tablet or iPad and my monthly Plan?

    Data can’t be shared between a smartphone and a tablet. The Tablet Flexi-Data Plan is only available with a tablet or iPad. It starts at only $5/month and the charges flex upwards based on your usage.

  • How can I check how much data I’ve used each month?

    Log in to My Account and check out your unbilled usage if you’re on a My Plan. If you’re on a Prepaid Plan you’ll see how much data you have left in your plan or additional features. Heads up! There might be a 36-hour difference between your usage and the update to your account.

  • Can I set up a Wi-Fi hotspot using my smartphone

    Yes! You can use your smartphone to create a mobile hotspot to power your tablet via Wi-Fi through and enjoy the using data and surfing the net. To learn more about setting up a Wi-Fi hotspot please check your smartphone user manual.

    Heads-up! Mobile AP consumes more battery power than normal and increases data usage when additional devices are connected. Wi-Fi network name and password will be listed under your smartphone hotspot settings.

  • Got an iPad?

    You’ll need to update the carrier settings before you can use your Tablet Flexi-Data Plan. After you’ve inserted the microSIM, plug your iPad into your computer and launch iTunes. You should receive a pop -up inviting you to update your carrier settings. Once completed you should be good to go.

  • What is 4G LTE?

    4G LTE is the next evolution in wireless technology. Everything you do using a Virgin Mobile LTE-ready tablet on the 4G LTE network – like running apps, watching videos, and downloading large files - will be faster, better and more awesome.

    The 4G LTE network will provide access to peak speeds up to 75 Mbps (expected average speeds of 12-25 Mbps). As the 4G LTE network and devices evolve we’ll reach even greater speeds, approaching up to 150 Mbps. That’s really super fast.

  • Does Virgin Mobile support LTE-enabled tablets?

    With a Virgin Mobile 4G LTE microSIM you can access the 4G LTE network on any LTE compatible tablet as long as you are in an area with LTE coverage.

  • Is LTE coming to my area soon?

    LTE will be rolling out to more and more places in 2012. Outside of LTE coverage, we’ve also got super-fast 4G speeds of up to 42 Mbps.

    Check 4G (HSPA+) coverage using our our interactive coverage map.

    Head’s up! Mobile AP consumes more battery power than normal and increases data usage when additional devices are connected. Wi-Fi network name & password will be listed on the Galaxy S Mobile AP screen when the functionality is enabled.

Not a member yet?

Bring your own phone and get 10% off your monthly plan!

Heads-up! Offer available for a limited time only for SIM card activations on a month-to-month agreement.

Get a Virgin Mobile SIM card