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SmartCare plans extend your new device's warranty and let you relax, knowing you won’t get dinged for a replacement device if something happens. Plus, you can choose your level of protection. Play safe.
Heads-up! Virgin Mobile SmartCare Plus and Virgin Mobile SmartCare Premium are currently not available in Manitoba and Saskatchewan.
|Price Per Month||-||$5/mo.
Mobile phones & select Smartphones
"Phones" or "Smartphones" under the
Mobile phones, & select Smartphones & Tablets
"Phones", "Smartphones" or "Tablets" under the Virgin Mobile SmartCare Terms and Conditions
Premium select Smartphones & Tablets
"Premium Select Smartphones" or "Premium Tablets" under the Virgin Mobile SmartCare Terms and Conditions
within 12 months
beyond 12 months
|Lost or Stolen||-||-||YES||YES|
|Normal wear & tear||-||-||YES||YES|
|SERVICE REPLACEMENT FEES||-||Up to $150||Up to $150||Up to $299|
|NUMBER OF REPLACEMENTS||-||2 maximum||2 maximum||2 maximum|
Good to know:
For manufacturer's defects in the first 12 months:
Head to your closest Virgin Mobile Service Lounge or call us at 1-888-999-23211-888-999-2321 to get help. We've got a loaner program available. A deposit and some shipping charges might apply.
To use your SmartCare Plan:
Give us a call at 1.866.213.2143. We'll ship a replacement to you in about one-two business days, but it might be up to 10 days if you live in a rural area. Shipping charges might apply.
We'll try our best to send you the same make and model you've already got. We might send you a like-new phone, tablet or data stick of the same or a comparable model. Because of this, we can't guarantee that the colour, features or accessory compatibility will be the same. If you use a SIM card with your device and you take it out to use with another device, the second device doesn't become covered by SmartCare.
The best time to sign up for SmartCare is when you activate or upgrade to a new phone, tablet or data stick. Alternatively you can come back to Virgin Mobile store within 30 days of signing up with us and add SmartCare. We just need to make sure your phone isn't already broken as previously damaged or defective phones aren't eligible for SmartCare.
Service replacement fee:
Heads-up! Before SmartCare covers your phone, you'll need to make at least one phone call or use at least 1 KB of data. SmartCare isn't available on Prepaid Plans and doesn't cover SIM cards, batteries, chargers or any other accessories.