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No, the value of your trade-in isn’t transferable and it has zero cash value.
Sorry, but your trade-in value has to be redeemed in our store at the time of your trade-in. Any part of the trade-in value you don’t use expires when you leave the store.
No problem. You can use the remaining balance towards some awesome accessories. Sweet!
Nope. All trades are final. The phone can’t be returned to you at any time after you’ve traded it up.
If your phone doesn’t have any value, then you can always go green and recycle it on the spot with our Recycle Me program.
We can only do one phone for each trade-in.
Sure. Whether you’re an existing or new Member, you can trade-in your phone any time you want.
You don’t need to hook up a new agreement.
The value of a phone goes down over time, so estimates can change all the time. To get the most value out of your phone, it’s a good idea to head to a Virgin Mobile store soon to see how much it’s worth.
Nope. We only need the phone, battery and battery cover.
To make sure your personal info is protected, here’s what you should do before trading-in your phone: