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Member Updates

Changes To Text Message Charges

Hey there! We’re making changes to text rates for myPlan Monthly Plans. If you text a lot and don’t have unlimited text set up on your account, you can save cash by hooking it up. Don’t forget, incoming texts are still no charge!

Upcoming Changes To Auto Top Up

Starting Nov 7, 2011, your Auto Top Up threshold changes from $10 to $5. Now when your balance hits (or, while you’re using your phone, goes below) $5 you will automatically be topped up. This change is part of an upgrade to our Auto Top Up Payment system that improves the speed of your Auto Top Ups – good news! No changes are required to your account settings – we’ve got you covered.

Canada Post Strike

If you’re set up to get a paper bill mailed to you, it might not be delivered because of the Canada Post strike before your account is due. Just a heads-up that you’re still responsible to pay your bill on time no matter what, but don’t sweat it – we’ve got you covered.

SMS: WE MADE A SMALL PRICING CHANGE TO YOUR BILL, BUT DON’T WORRY YOU STILL PAY THE SAME.

Starting on March 24th, 2011 you might see that, due to a system error, the rate plan listed on your bill has gone up by $5. Don’t worry, though, we’ve added a $5 discount to your account to put everything back to normal. Heads-up! The $5 discount is only for your current plan. If you switch plans you’ll pay the most current price.

PAYING FOR TEXT JUST GOT EASIER!

We're matching up text add-on anniversary dates with monthly anniversary dates as of Sept 12, 2010.

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