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MEMBER UPDATES ARCHIVE

Heads Up! Price Change Info.

Starting on your November 2016 bill, some Add-on prices will be going up. We appreciate you sticking with us. We’re doing everything we can to keep our fees as low as possible while providing you with the awesome service and super fast network you’ve come to expect from us.

The below Add-ons will be going up to $2/mo.

  • Data Block
  • Data blocking in Canada

The below Add-ons will be going up by $5/mo.

  • Unlimited US Long Distance
  • Unlimited Anytime Minutes

The below Add-on will be increasing by $2/mo.

  • Data - 200 MB

911 PROVINCIAL RECOVERY TAX IN QUEBEC

Hey there! On Aug. 1, 2016, the Quebec provincial 911 fee for emergency services will change to 46¢/month for each number on your account. Just a heads-up, this fee is mandated and collected by the provincial government and isn't a charge made by Virgin Mobile. For more info, head to http://www.agence911.org/en/

How can I access my paper Membership Agreement?

Pop by a Virgin Mobile store or give us a shout at 1-888-999-2321 and we'll arrange to have the agreement sent to you via email. Even better, you can view your Membership Agreement in My Account any time.

Heads up! CDMA network shut down in Northwestern Ontario

Being a Member means you get great offers and discounts from the world’s hottest brands, but it also means you get access to a super-fast network.

As of June 30th, we will begin discontinuing our CDMA network service in Northwestern Ontario. As of the Fall 2015, CDMA coverage will not be available in Northwestern Ontario at all.

Data coverage will not be available as of June 30, 2015, however, voice and text messaging will continue to function in most parts of Northwestern Ontario until Fall 2015.

4G network coverage is available in most of Northwestern Ontario on the high speed HSPA+ and LTE networks. Check out our interactive coverage map for a detailed view of our network coverage in these areas.

Heads Up! New coverage will be coming soon to Chapleau, Manitouwadge, Hornepayne and Longlac

If mobile data is your thing, it’s time to switch to our shiny new network. We like to call it the 4G LTE network.  The phones are hot too.  It’s easy to upgrade to a hot new phone, just head to My Account to get started, or learn more about how to upgrade

Got questions?

How do I know if my phone is affected?
Just check the inside of your phone for a SIM card.  The SIM card slot is normally located underneath the battery.  If your phone does not need a SIM card then it’s probably a CDMA phone.

Here's a list of Virgin Mobile CDMA phones:

  • LG 700 Bliss
  • LG 570 Muziq
  • LG 265 Rumour 2
  • Motorola KRZR K1m
  • Motorola RAZR2 V9m
  • Novatel Wireless U760 USB
  • RIM BlackBerry 8130
  • RIM BlackBerry 8230
  • RIM BlackBerry 8330
  • RIM BlackBerry Curve 8530
  • Samsung m510
  • Samsung r561 VICE
  • Samsung r610

Heads-up! CDMA EVDO Data Speed Changes

As of July 1st, we will be discontinuing our CDMA EVDO network in Sarnia, Windsor , Essex, Kenora, Niagara Falls and Baker Lake. The rest of Canada will be affected by this network change starting August 1st 2015 and impacted Members will fall back to the CDMA 1xRTT network. What's with all the acronyms? All this means is that Members using certain phones in the impacted regions will continue to be able to make phone calls and send text messages, but will experience slower data speeds.

How slow? CDMA EVDO data speeds can reach up to 3.1Mbps. CDMA 1xRTT data speeds reach up to 153 Kbps.

Check out our interactive coverage map for a detailed view of our network coverage in these areas.

If you have a need for speed, it's time to switch to our shiny new network. We like to call it the 4G LTE network. The phones are hot too. It's easy to upgrade to a hot new phone, just head to My Account to get started, or learn more about how to upgrade.

Got questions?

How do know if my phone is effected?
Just check the inside of your phone for a SIM card. The SIM card slot is normally located underneath the battery. If your phone does not need a SIM card then it's probably a CDMA phone.

Here's a list of Virgin Mobile CDMA phones:

  • LG 700 Bliss
  • LG 570 Muziq
  • LG 265 Rumour 2
  • Motorola KRZR K1m
  • Motorola RAZR2 V9m
  • Novatel Wireless U760 USB
  • RIM BlackBerry 8130
  • RIM BlackBerry 8230
  • RIM BlackBerry 8330
  • RIM BlackBerry Curve 8530
  • Samsung m510
  • Samsung r561 VICE
  • Samsung r610

Changes to Mobile TV data

Due to a CRTC ruling, Virgin Mobile cannot offer Mobile TV viewing without impact to the data included in your plan. As a result of the ruling, you may notice a change to your bill with the change to Mobile TV. As of April 29, 2015 data used for watching Mobile TV on our mobile network will be charged using your standard rates (from data included in your plan, add-on or at pay-per-use data rates). 5 hours of Wi-Fi Mobile TV viewing per month is included (additional Wi-Fi viewing is $3/hour). To see the CRTC ruling visit http://www.crtc.gc.ca/eng/archive/2015/2015-26.htm

IS-95 Circuit Switched Data

IS-95 is an older technology used for data activities like tone-based fax, modems or connections that require a prefix (ex. #777). We're updating our service with faster HSPA+/LTE technologies, and as a result, starting May 4th, 2015, IS-95 data service will no longer be available.

For mobile phones, this change will not impact your voice calling or text messaging services, but you'll no longer have access to the mobile browser service on IS-95. If you'd like to access the internet from your phone, we can hook you up with a shiny new one that works on the HSPA+/LTE networks.

To learn more about 4G and LTE network coverage in your area, visit virginmobile.ca/coverage.

Sirius Satellite Radio

As of November 10, 2014 this service will no longer be available through Virgin Mobile and you will no longer be charged. If you love satellite radio on your phone, check out the app store for some listening options. Lots of love.

Heads-up! CDMA EVDO data speed changes in Western Canada.

As of October 1st, we will be discontinuing our CDMA EVDO network in Western Canada, and impacted Members will fall back to the CDMA 1xRTT network. What's with all the acronyms? All this means is that Members using certain phones in the impacted regions (British Columbia, Alberta, Saskatchewan and Manitoba) will continue to be able to make phone calls and send text messages, but will experience slower data speeds.

How slow? CDMA EVDO data speeds can reach up to 3.1Mbps. CDMA 1xRTT data speeds reach up to 153 Kbps.

Updates to One-Time Charges

A few of our services have a one-time charge, and some of those are changing as of July 22, 2014. If you'd like to do any of the following, the fee will change from $25 to $35:

  • Change your mobile number
  • Resume a cancelled service
  • Restore a suspended service (if suspended for non-payment)
  • Change the name on the bill or transfer ownership

Check out the complete list of one-time charges

Changes to the Monthly Cost of Select Silver and Gold Plans.

Virgin Mobile offers Members super-hot smartphones, ridiculously fast LTE speeds and plans with loads of extras built right in. To maintain and improve the service we provide starting April 2014, the monthly recurring charge for select Silver and Gold plans is going up by $3. Plan features will stay the same as before

Find out what monthly plans will be affected by this change

Heads-up! CDMA EVDO data speed changes in Western Canada.

As of March 31st, our roaming partner will be shutting down their CDMA EVDO data network in Western Canada, and impacted Members will fall back to the 1xRTT CDMA network data. What's with all the acronyms? All this means is that Members using certain phones in the impacted regions (British Columbia and rural areas of Alberta) will continue to be able to make phone calls and send text messages, but will experience slower data speeds.

How slow? EVDO data speeds can reach up to 3.1Mbps. 1XRTT data speeds reach up to 153 Kbps.

Check out our interactive coverage map for a detailed view of our network coverage in these areas.

If you have a need for speed, it's time to switch to our shiny new network. We like to call it the 4G LTE network. The phones are hot too. It's easy to upgrade, just head to My Account to get started, or learn more about how to upgrade.

Got questions?

How do know if my phone is effected?
Just check the inside of your phone for a SIM card. The SIM card slot is normally located underneath the battery. If your phone does not need a SIM card then it's probably a CDMA phone.

Here's a list of Virgin Mobile CDMA phones:

  • LG 700 Bliss
  • LG 570 Muziq
  • LG 265 Rumour 2
  • Motorola KRZR K1m
  • Motorola RAZR2 V9m
  • Novatel Wireless U760 USB
  • RIM BlackBerry 8130
  • RIM BlackBerry 8230
  • RIM BlackBerry 8330
  • RIM BlackBerry Curve 8530
  • Samsung m510
  • Samsung r561 VICE
  • Samsung r610

Our Pay Per Use Data Rates are Changing

As of your August bill date we're making a few changes to the rates for domestic pay per use data. If you're on a plan that includes data, this change won't affect you.

READ MORE

Heads-up! You won't be able to send picture and video messages on select older phones.

As of December 31st, the following CDMA phones will no longer be able to send picture and video messages but you will still be able to receive picture and video messages. If you try to send either a picture or video message from your phone, you will receive the following error:

Message: Error C26. Please try again.
Prompt: Retry/Cancel

Here is a list of impacted phones:

  • Audiovox-CDM-8910
  • Audiovox-CDM-8930
  • LG 325
  • LG 6200
  • Samsung SPH-A600
  • Samsung SPH-A640
  • Samsung SPH-A680
  • Samsung SPH-A740
  • Samsung SPH-M300
  • Samsung SPH-M320
  • Sanyo MM-8300
  • Sanyo SCP-3100
  • Sanyo SCP-6600

Got questions? We can help.

What is picture or video messaging?
Picture and video messaging, or Multimedia Messaging Service (MMS), lets you take a pic or video with your phone and send it to another mobile phone or email address.

Receiving picture and video messages
Impacted CDMA phones will still continue to receive both picture and video messages from other users. However, you won’t be able to forward them to someone.

Would I still be charged for picture and video messages?
No, you won’t be charged for failed or unsent picture and video messages.

What if I’m subscribed to an unlimited messaging bundle or a plan that includes picture and video messaging?
Members with unlimited messaging bundles on an impacted CDMA phone will still be able to send and receive text messages from their phone. However, impacted phones won’t send picture or video messages.

To modify or cancel your plan or add-on feature due to this change please contact Virgin Mobile.

Bug Fix - Voicemail extended absence

Hey Members! If you ever use the "Extended Absence" setting in your voicemail, you'll be happy to know that we fixed a bug. Now if you're on a CDMA phone, the system will block callers from leaving a voicemail message any time you've turned on "Extended Absence", just as it's supposed to. As soon as you want to start getting voicemails again, just turn off "Extended Absence".

Correction To Domestic BlackBerry Email and/or Social Features

Oh no, 50 MB of U.S. data roaming was incorrectly added to a number of domestic BlackBerry Email and/or Social features by mistake. Sorry!

As of November 9, 2013, we'll have fixed the issue and the 50 MB of U.S. data roaming will be removed from your account.

All other domestic data features that you're currently signed up for will remain unchanged.

Learn more about roaming rates and packages.

Virgin Mobile Members get Mobile TV on their BlackBerry10 phones

Hey there!
We've got some great news: Mobile TV is now available on the BlackBerry® Z10, BlackBerry® Q10 and BlackBerry® Q5.

How to get it:
Sign in to BlackBerry World on your BlackBerry 10 smartphone and download the Bell TV app to subscribe.

Your mobile tv service is getting an upgrade!

We've got some great news, Mobile TV lovers! We've teamed up with Bell TV to give our Members the best mobile TV experience ever. Over the next 30 days you'll be seeing some changes to the Mobile TV app you know and love.

What does this mean for you?

  • Your mobile TV channel lineup won't change. You'll continue to get over 30 awesome live and On Demand channels just like you did before.
  • The price of your Mobile TV service won't change. When you connect to Mobile TV, you'll continue to enjoy 10 hours for only $5/mo.
  • Great news! If you're a Member with a Bell Fibe or satellite TV subscription, you can now access over 100 live and On Demand channels on your tablet or smartphone, at home or on-the-go! For details on how to hook it up, head to virginmobile.ca/mobileTV.
  • The app icon that shows up on your phone will be changing on August 19, 2013 if you are on an Android or iOS. Mobile TV for BB10 is coming soon.

Problem calling 911 with 3rd party VoIP apps on Android phones.

We want to give you a heads-up about an issue affecting Members using VoIP-based apps like Viber and Skype on Android phones. If you use one of these apps to make call then you might not be able to call 911 in an emergency.

The issue isn't specific to Virgin Mobile and could affect customers with any mobile phone company. We've talked with Google and they're currently working with the app developers to make sure the issue gets fixed.

In the meantime, we strongly recommend that Members DO NOT use VoIP apps from Google Play as their default dialer until the issue is resolved.

To make sure you're not using VoIP apps from Google Play as your default dialer and make sure that 911 calls can go through we strongly recommend Members do the following:

  1. Select Settings (or System Settings) on your phone
  2. Scroll down to Applications (may be listed as Apps or Application Manager)
  3. Select the phone dialer application that was set as the default for dialing calls (e.g. Skype or Viber)
  4. Scroll down to the Launch by default section and click on the Clear defaults button

Check out the Canadian Wireless Telecommunications Association (CWTA) page to learn more.

Virgin Mobile Presents Stampede Concert Series Update

Heads Up! As a result of the recent flooding in Calgary our partners at the Calgary Stampede and Scotiabank Saddledome have had to cancel the upcoming Virgin Mobile Presents Stampede Concert Series.

Press Release from the Calgary Stampede - Tuesday July 2, 2013:

We regret to inform fans that the four Stampede concerts scheduled in the Saddledome cannot proceed as scheduled due to the damages the facility suffered during the recent flooding. The concerts that were scheduled are:

Carly Rae Jepsen - Wednesday, July 10

Tim McGraw - Thursday, July 11

Dixie Chicks - Friday July 12

KISS - Saturday, July 13

We understand that this news is disappointing to fans and we're disappointed also - we wanted to present our guests and fans with an awesome concert experience.

It became evident yesterday to both the Stampede and the Flames that the services necessary for a proper concert experience for fans and for the artists just weren't available given the current status and limitations of the building.

Construction trades have been working very hard on a number of fronts simultaneously including addressing issues related to electrical power, potable water, air conditioning, air quality, and personal safety. Ultimately, due to the flood, it just isn't feasible to go ahead on July 10.

Given the size of the four shows, and that they are all intended for indoor set-ups with tailored effects and lighting, there was no feasible alternative to host any one of the shows at another Calgary venue during Stampede.

Ticket holders should hold on to their tickets. All ticket holders will still receive admission to Stampede on the day of their concert by showing their concert tickets. We are hoping to reschedule these shows at a later date and we'll know more about potential rescheduling opportunities after Stampede.

Ticketholders should continue to check Calgary Stampede Concerts site and Ticketmaster's website for rescheduling updates and/or refund information.

Why can't I watch HBO on my phone anymore?

We're sorry about this, but as of June 27, 2013 the HBO add-on won't be available anymore. You'll still be able to watch over 25 live channels on the go like CTV, CTV Two, TSN, TSN2 and tons more. You don't need to do anything - you won't be charged for HBO after this day and your plan won't be affected in any way.

Heads-up! We'll add a credit to your account to cover the cost of HBO from June 27 to your bill date. You'll see it on your next two bills, depending on when your bill date is.

CHANGES TO PAY PER USE RATES

Heads-up! The Pay Per Use rate for calls made while Members are roaming in the United States has changed to a new flat rate of $1.45/min! The new flat rate was suppose to start on April 1, but was delayed because of techie issues. Some of you might see incorrect or higher charges on your bill for international calls made while roaming in the US. Not to worry though! Members who were charged the previous voice roaming rates from April 1 – April 15 at a rate higher than $1.45/min will be automatically credited so that you're charged the new, lower rate of $1.45/min. We'll send you a text when the credit has been added to your account.

CHANGES TO PAY PER USE RATES

Heads-up! On April 1, 2013, the charge for Pay-Per-Use texts sent while you're outside of Canada will change to 75¢/text. The charge for Pay-Per-Use calls sent while you're in the US will change to $1.45/minute has been delayed until further notice.

Changes to the "Smartphone Activation - Flyaway To Miami" Contest

Heads-up! Because of the cancellation of the "Virgin Mobile Presents: The Born This Way Ball Tour starring Lady Gaga" we'll be awarding an alternate prize.

911 Provincial Recovery Tax in Prince Edward Island

Hey there! On Mar. 1, 2013, the Prince Edward Island provincial 911 fee for emergency services will change to 70¢/month for each number on your account. Just a heads-up, this fee is mandated and collected by the provincial government and isn't a charge made by Virgin Mobile. For more info, head to www.gov.pe.ca/911.

Changes to Québec Sales Tax (QST) Calculation

Heads-up! On Jan. 1, 2013, the way the Québec Sales Tax (QST) is calculated is changing. For info, head to www.revenuquebec.ca.

Changes to #TAXI rate

Heads-up! As of Nov. 1, 2012, the price of #TAXI will change from $1.25 to $2.50 per call. Dial #TAXI (#8294) from your phone and you can automatically get hooked up with the next available taxi.

PAY PER USE DATA UPDATE

Hey there! Starting September 12, 2012, your Pay Per Use Data rates will be changing from $30.72/MB to our new Pay Per Use Data rate. Our great new rates will automatically adjust every month based on your data usage so you always get the very best rate. Nifty, right?

Changes to Data Bundle Usage

Heads-up! This update is only for members who received a June Bill Message that due to system error, their data use and overage charges may have been lower than they should been on past bills.

Changes To Text Message Charges

Hey there! We're making changes to text rates for Choice Plans. If you text a lot and don't have unlimited text set up on your account, you can save cash by hooking it up. Don't forget, incoming texts are still no charge!

  • Pay-per-use and out-of-bundle from Canada/U.S/ sent texts are increasing by 5¢ to 20¢/message.
  • Pay-per-use and out-of-bundle sent texts to Mobile Apps (like Facebook and Twitter) will be charged at 20¢/message.
  • Pay-per-use and out-of-bundle sent texts to International numbers are increasing to 35¢/message. Heads-up! International text is not included in unlimited text bundles.

Want to add text to your plan? Head over to My Account.

Upcoming Changes To Auto Top Up

Starting Nov 7, 2011, your Auto Top Up threshold changes from $10 to $5. Now when your balance hits (or, while you're using your phone, goes below) $5 you will automatically be topped up. This change is part of an upgrade to our Auto Top Up Payment system that improves the speed of your Auto Top Ups – good news! No changes are required to your account settings – we've got you covered.

Canada Post Strike

If you’re set up to get a paper bill mailed to you, it might not be delivered because of the Canada Post strike before your account is due. Just a heads-up that you’re still responsible to pay your bill on time no matter what, but don’t sweat it – we’ve got you covered.

SMS: WE MADE A SMALL PRICING CHANGE TO YOUR BILL, BUT DON'T WORRY YOU STILL PAY THE SAME.

Starting on March 24th, 2011 you might see that, due to a system error, the rate plan listed on your bill has gone up by $5. Don't worry, though, we've added a $5 discount to your account to put everything back to normal. Heads-up! The $5 discount is only for your current plan. If you switch plans you'll pay the most current price.

PAYING FOR TEXT JUST GOT EASIER!

We're matching up text add-on anniversary dates with monthly anniversary dates as of Sept 12, 2010.

Virgin Mobile Live Store

Hey Members! Check out the new enhanced Virgin Mobile Live Store. Now it's easier than ever to get the hottest tones, games, wallpapers, BlackBerry™ themes and DRM-free full length tracks so you can share your tunes with your computer. DRM-free tracks go for 69¢, 99¢, and $1.29 or you can get a tone and a track in a bundle to save some cash!

Good to Know: your content locker won't be available anymore. Be sure to back your content up by saving it to your phone or a microSD card. DRM-locked full track purchases won't be available through the SoundBar App.

Web Browsing Price Changes

Beginning on August 20, 2010, the charges for pay-per-use web browsing are changing from 5¢/page viewed to 10¢/page viewed. If you don't use your phone's web browsing features or have already hooked up to one of our Data Plans or Unlimited Mobile Web Browsing Add-ons, then this pricing change won't affect you.

If you're going to be surfing the web, then this is a great time to hook up an Unlimited Mobile Web Browsing Add-on on Prepaid so that these pricing changes won't affect you. You've still got time to hook one up before the price changes on August 20.

Rate Change for Directory Assistance Calls

Effective immediately, the fee that myPlan members are charged for calls to directory assistance is changing from $2 per call to $2.50 per call, in addition to your local by-the-minute rate. To use this service, you just need to dial 411 from your mobile to reach directory assistance. Our automated system can fetch just about any listed number in North America and also send you a text message so you can keep a listing handy.

Prepaid Top Up Update

Heads-up, there's a $1 charge to have one of our Care Specialists top up for you. You can top up for free online or by hitting #111 on your Virgin Mobile phone.

So we can keep creating the awesome stuff that make it better to be a member, we've got some important pricing changes that are happening to your Virgin Mobile account

Important Info About The myVIP Rewards Program

Back in December we advised our post paid members that the myVIP Rewards™ program was ending and that we planned on creating a new reward program to launch in 2010.

We've received feedback from our Members on how they'd like to be rewarded and how we can make it even more awesome to be a Virgin Mobile Member. Based on their ideas and feedback, we've decided to focus on all of our on-going, year-round benefits in the Members Lounge and to not continue with a rewards program for now. The Lounge hooks you up with stuff like free tones, hot discounts to big time events like NXNE, and early access to tickets for the hottest shows like Lady Gaga.

We've taken the remaining VIP Rewards points for all eligible members and switched them into an awesome bonus. We'll be sending an email to all eligible members to advise them of the reward they will be eligible for in exchange for their points, so please make sure to check your inbox for a message from us.

Heads-up! You've got until June 20, 2010, to give us a call to get your bonus hooked up. After that, you won't be able to get your bonus anymore. Give us a shout soon at 1.888.861.1173 so you don't miss out on the action.

Don't forget that we've got tons of exclusive offers, ticket deals, and other hook ups all the time in the Virgin Mobile Members Lounge.

Thanks again and enjoy your gift card!

Lots of Love,

Virgin Mobile

CHANGES TO THE DEFAULT RATE IF YOU FALL OFF YOUR PREPAID MONTHLY PLAN

Starting on June 7, 2010, if you're on the $40, $30, or $20 (Evenings & Weekends) Prepaid Monthly Plan and don't have enough funds in your account on your monthly anniversary date to pay for your plan, we'll put you on the 35¢/minute plan instead of the $1/day Evenings and Weekends plan.

Also, the 30-day switchback is going unlimited. That means that if we move you to the 35¢/minute plan, all you need to do is top up with enough funds to cover your plan charges and we'll switch you back to your chosen plan no matter how long it's been since you fell off it. It's also a great idea to hook up preauthorized payments to make sure that your account is always topped up before your monthly anniversary date.

911 Provincial Recovery Tax in Saskatchewan

As of May 20, 2010, the regulated monthly provincial fee for the funding of the 911 service for Virgin Mobile Members in Saskatchewan will change from 38¢ to 62¢.

Just a heads-up, this change has been made by the Government of Saskatchewan and not by Virgin Mobile. We're required to collect the fee and pass it on to the Government of Saskatchewan.

Long Distance and Local Calling Price Changes

Starting April 15, 2010, long distance charges on out-of-plan calls to Canada or the U.S. are changing from 30¢/minute to 35¢/minute in addition to your local by-the-minute rate. If you're already hooked up to one of our Unlimited Long Distance Add-ons, then this pricing change won't affect you. Also the local by-the-minute rate for out-of-plan calls will be changing from 30¢/minute to 35¢/minute. Please note that these changes will only impact Members who signed up before February 2, 2009. Anyone who joined after this date would already be paying these rates for out-of-plan local and long distance calls.

Web Browsing and International Texting Price Changes

Also on April 15, 2010, the charges for pay-per-use web browsing are changing from 5¢/page viewed to 5¢/kb (Kilobyte) of data. If you're already hooked up to one of our Data Plans or Unlimited Mobile Web Browsing Add-ons, then this pricing change won't affect you. Also, the price to send an international text is changing from 20¢ to 25¢ for each message sent. As always, receiving a text (from anywhere) is free.

If you're going to be making long distance calls or surfing the web, then this is a great time to hook up an Unlimited Long Distance or Unlimited Mobile Web Browsing Add-on so that these pricing changes won't affect you. Click here to check out all our different Add-ons. You've still got time to hook one up before April 15.

Prepaid Pricing Change

As of March 3, 2010, if you are on a $10 or $20 Prepaid Monthly plan and you fail to top up enough to cover your monthly fee by your monthly anniversary date, then your local calling rate will change from 30¢/minute to 35¢/minute until you get back onto your plan.

As long as you stay on your chosen plan, you won't be affected by this price change. It's also a great idea to hook up preauthorized payments to make sure that your account is always topped up before your monthly anniversary date.

Enhanced 911 Services

Enhanced 911 service will be available in the Virgin Mobile coverage area as of February 2010. In case of an emergency, 911 operators will be able to locate you more accurately with your mobile phone. To get more info, head to virginmobile.ca/e911

911 Provincial Recovery Tax

As of January 29, 2010, Virgin Mobile Canada will start charging members residing in Saskatchewan, Québec, New Brunswick, Nova Scotia, and Prince Edward Island a regulated provincial tax for the funding of the 911 service in these provinces.

The amount of the provincial 911 tax varies depending on which province you reside in, as outlined in the table below.

Province Monthly Tax:
Saskatchewan $0.62
Nova Scotia $0.43
New Brunswick $0.53
Prince Edward Island $0.50
Quebec $0.40

Just a heads-up, this is a charge that was created by the governments in these provinces and not by Virgin Mobile. We're required to collect the tax and pass it on to these governments just like provincial sales taxes.

Commission for Complaints for Telecommunication Services (CCTS)

Do you have a complaint regarding your telecommunication service that we have not been able to resolve? You've got options if you ever have any outstanding complaints about your service with Virgin Mobile.

The Commissioner for Complaints for Telecommunication Services (CCTS) is an independent agency that works to resolve complaints members have about their services.

If you have a complaint about your service with Virgin Mobile, your first step is to try and work it out directly with us. If you've already tried and haven't been able to find a solution that you're satisfied with, then the CCTS might be able to help you free of charge. To learn more about CCTS and what they can do for you, check out their website at www.ccts-cprst.ca or call toll-free at 1.888.221.1687.

Ending of myVIP

As all good things come to an end, the myVIP Rewards™ program will be ending soon to make room for an exciting new rewards program coming soon in the new year.

You'll keep earning 10 points for every $1 you spend on your monthly services up to the end of December. You will have until December 31, 2009 to redeem your unused points. You will also have the chance to transfer your unredeemed points to the new rewards program in the new year.

We will be introducing a new rewards program to say thanks for being with us in 2010. Stay tuned for more info coming shortly. We'll be announcing all the juicy details soon.

Thanks for being a part of the program!

Virgin Mobile Canada Announcement

Virgin Mobile Canada will launch iPhone 3G and iPhone 3GS in Virgin Mobile Retail Stores and online in Canada in the coming months. For more information on iPhone, please visit www.apple.com/iphone to learn more

Look Ma! No Hands!

Starting on October 26, 2009, a new Ontario law will mostly ban the use of any sort of hand-held device while you're driving in Ontario. It will be illegal to talk, text, type, dial, or email on any mobile phone (unless there's an emergency and you need to call 911). Drivers can use a mobile phone with an earpiece, headset, Bluetooth™ accessory, or voice dial. Learn More…

Service Update – Pricing Changes

Starting on November 3rd, 2009, the Virgin to Virgin text rate will change to 15¢ from 5¢ for each outgoing text. If you're on a text add-on, these texts are free (if you haven't gone over the number of texts included in your add-on). If you're a big time texter, then check out one of our awesome rate plans with text included or one of our text add-ons! And remember that all incoming texts are free.

We are also increasing the price of calls to Directory Assistance from $1.25 to $2.00/call.

Pricing Change To Unlimited Mobile Web Browsing

On October 19, 2009, the price of Unlimited Mobile Web Browsing will change from $7/month to $10/month. If you are already hooked up with Unlimited Mobile Web Browsing then you can keep using it at the current $7 monthly rate. Just a heads-up that if you ever miss a payment or remove the subscription, you can hook it back up for the new $10 monthly rate.

Pricing Change to Virgin Mobile Email and Windows Live Messenger Subscriptions

On September 20, 2009, the price of Virgin Mobile email and Windows Live Messenger subscriptions will change from $3/month to $5/month each. The good news is you will no longer need Unlimited Mobile Web Browsing to be hooked up to either of these services.

If you already have a subscription to Virgin Mobile email or Windows Live Messenger, then you can keep using it at the current $3 monthly rate. Just a heads-up that if you ever miss a payment or remove Virgin Mobile email or Windows Live Messenger, you can hook it back up for the new $5 monthly rate.

So, if you currently have Unlimited Mobile Web Browsing hooked up only so that you can access either of these subscriptions, and you don't really use it, then you can now access either of these subscriptions without Unlimited Mobile Web Browsing for only $5/month.

Service Update for Prepaid Members

Starting on July 31st, 2009, the current $10/month Unlimited Text add-on will be changed from unlimited texts, to 2500 outgoing text messages (all incoming are free). The Unlimited Text add-on will now be available for $15/month. If you're currently on the $10 unlimited text add-on, the price will not change. If you ever remove it or fall off, you'll be able to add Unlimited Texts back to your account at the new $15 monthly rate.