Error Msg ContentOk
Warning Msg ContentOk
Phones bought from Virgin Mobile are locked to our network to make sure they aren’t accidentally reprogrammed and that important network functions stay safe and in place. Before we can unlock your phone, you’ll need to meet the criteria below.
Heads Up! To maintain your phone manufacturer’s warranty, your unlock request needs to be processed by Virgin Mobile.
If you’re hitting the road and want to keep your phone number, you don’t necessarily need to unlock your phone. You can buy a travel pass and skip the unlocking fee. Bonus!
Here’s the criteria you’ll need to meet for us to unlock your phone:
Heads up! We'll give you the unlocking codes and instructions once we complete your request.
To unlock your phone, we’ll need to charge you a one-time fee by credit card that’ll show on your Virgin Mobile account.
Here’s a breakdown of fees:
Heads up! To seal the deal, you’ll need a non-Virgin Mobile SIM card that fits your phone. Most tablets in the Android Nexus series (i.e. LG Nexus, Samsung Nexus, Motorola Nexus, etc) and the Microsoft Nokia Lumia, are sold factory unlocked. So, check to see if your phone is already unlocked before you start by inserting the non-Virgin Mobile SIM into the phone and making a call. If your call goes through, then your phone is already unlocked. Sweet! For info on how to change your SIM card check out our SIM support page or your phones user guide.
When you’re ready to unlock just login into your account.