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INTRODUCING
ROAM SWEET ROAM.

ROAM SWEET ROAM

Roam Sweet Roam lets you talk, text and post worry free for $5 a day in the U.S. and $10 a day internationally.

Roam Sweet Roam is available on plans with Unlimited local or Canada-wide minutes. If you're not covered, we got your back with one of our travel passes.

WANT IN?

Text “ROAM” to 4800 and you're all set!

Text it and forget it. You only need to add Roam Sweet Roam once. It will turn on automatically whenever you're roaming in one of the Roam Sweet Roam destinations.

THE U.S. $5/DAY

Unlimited Talk & Text + 100 MB of data a day

See included Destinations

We've got you covered for:

  • Unlimited outgoing calling within the U.S. (including Puerto Rico and the U.S. Virgin Islands) and back to Canada
  • Unlimited incoming calls
  • Unlimited outgoing text messages within the U.S. (including Puerto Rico and the U.S. Virgin Islands) and back to Canada
  • Unlimited incoming text messages
  • 100 MB of dedicated data a day that doesn't come out of your home data bucket

INTERNATIONAL $10/DAY

Unlimited Talk & Text + 100 MB of data a day

See included Destinations

We've got you covered for:

  • Unlimited outgoing calling within your roaming destination and back to Canada
  • Unlimited incoming calls
  • Unlimited outgoing and incoming text messages
  • 100 MB of dedicated data per day that doesn't come out of your home data bucket.

Don't see your destination? Grab a Travel Pass.

Good to Know:

  • If you use up your 100 MB of daily data, you’ll get a text to add an additional 100 MB for just $5 in U.S. or $10 internationally. Your daily (and any additional) Roam Sweet Roam data expires at 11:59 p.m. ET wherever you’re roaming.
  • Taxes extra.
  • Roam Sweet Roam is available only within certain of Virgin Mobile’s U.S. and international roaming partners' coverage areas. Roam Sweet Roam may be incompatible with other roaming features or travel passes on your line that require removal before you can add Roam Sweet Roam.
  • Roam Sweet Roam is a pay-per-use feature subject to change without notice, including coverage, rates and usage allowances.
  • You should not purchase a travel pass for a Roam Sweet Roam destination if you have Roam Sweet Roam. If you have a travel pass and Roam Sweet Roam active on your line while in a Roam Sweet Roam destination, you will not have access to your travel pass allowance and Roam Sweet Roam will apply to your roaming usage and charges.
  • You will only be charged for a maximum of 20 days per line in the U.S. (including Puerto Rico and the U.S. Virgin Islands) and a maximum of 20 days per line in other international destinations within the same billing period. Additional charges for data top-ups still apply.
  • Premium texts are not included and are subject to additional charges.
  • Texts sent to international mobile numbers are not included and are subject to additional charges while using Roam Sweet Roam in the U.S. (including Puerto Rico and the U.S. Virgin Islands).
  • Roam Sweet Roam is not to be used for roaming permanently or semi-permanently within any Roam Sweet Roam destination(s).
  • Certain types of usage will not result in the daily charge, including: making a call to Virgin Care, receiving texts, or using non-chargeable data.

Got questions? We can help.

  • Is Roam Sweet Roam available for international destinations besides the U.S.?

    Roam Sweet Roam has you covered in over 100 destinations, including the U.S. (including Puerto Rico and the U.S. Virgin Islands) and international destinations across Europe, the Caribbean, Bahamas, Bermuda, Mexico, Central and South America, Asia, South Africa, Oceania and the Middle East.

    View current country list. If your travel destination is not included in Roam Sweet Roam, you can purchase a travel pass.
  • When does the daily allowance of 100 MB roaming data begin and expire?

    Your allowance begins upon your first data use in your Roam Sweet Roam destination and expires at 11:59:59 p.m. ET on that same day, regardless of the time zone you are roaming in. Your daily data allowance will refresh with a new allotment of 100 MB at 12 a.m. ET the following day.

  • How do I purchase more data?

    Once you use up your 100 MB of daily roaming data, you will automatically receive a notification that includes the option to purchase another 100 MB of daily roaming data for $5 in the U.S. (including Puerto Rico and the U.S. Virgin Islands) or for $10 in international Roam Sweet Roam destinations. All additional data expires at 11:59:59 p.m. ET on the day the data was purchased. Your daily data allowance will refresh with a new allowance of 100 MB at 12 a.m. ET the following day.

  • If I use up my 100 MB daily allowance of roaming data, will I still be able to make calls and send text messages for the rest of the day?

    Yes, you will still be able to make and receive unlimited calls and text messages within your Roam Sweet Roam destination and back to Canada.

  • Can I enroll in Roam Sweet Roam through the My Account app?

    To get Roam Sweet Roam, simply text “ROAM “to 4800.

  • Is there a maximum number of daily charges for Roam Sweet Roam within the same billing period?

    Yes, you'll only be charged for a maximum of 20 days per line in the U.S. (including Puerto Rico and the U.S. Virgin Islands) and a maximum of 20 days per line in other international destinations within the same billing period. You can continue enjoying unlimited talk and text and 100 MB of daily data at no additional cost for the rest of your billing period. You'll only be charged if you choose to purchase additional data above the 100 MB per day.

  • How will I be charged if I'm enrolled in Roam Sweet Roam while travelling?

    You will only be charged the Roam Sweet Roam daily fee when you make or answer a call, send a text or when data is sent or received while in your Roam Sweet Roam destination. For any days that you do not use voice, text or data in a Roam Sweet Roam destination, you will not be charged the Roam Sweet Roam daily fee. If you are enrolled in Roam Sweet Roam but do not want to be charged when arriving at your Roam Sweet Roam destination, make sure that data roaming is turned off on your phone, don't make or answer any calls, and don't send any text messages.

  • Does Roam Sweet Roam include unlimited Canada-wide talk and text across my roaming destination?

    Yes. You can make unlimited voice calls and send unlimited text messages within your roaming destination and back to Canada without having to worry about additional charges. Additional charges are only applicable when you are making calls outside of your roaming destination. Calls back to Canada are not subject to additional charges. You can also receive unlimited incoming calls and incoming text messages from anywhere. Roaming in international destinations (outside the U.S., Puerto Rico and U.S. Virgin Islands) also includes unlimited outgoing international text messaging.

  • Are there any charges when making calls or sending text messages outside of my Roam Sweet Roam destination and Canada?

    Please refer to the following table for additional charges for outgoing calls and text messages to destinations outside of the roaming destination and Canada.
    Table:

     

    Calls to destinations outside of roaming destination and Canada

    Text messages to destinations outside of roaming destination and Canada

    The U.S., Puerto Rico and the U.S. Virgin Islands

    $0.95/minute

    $0.15/message

    International

    $1.45/minute

    Included

  • Can I enroll in Roam Sweet Roam if I'm already in a Roam Sweet Roam destination?

    Yes, you can add Roam Sweet Roam by texting “ROAM” to 4800 if you are on a plan with unlimited nationwide or unlimited local calling. Keep in mind that Roam Sweet Roam will only take effect once you've enrolled; therefore, we recommend enrolling prior to travelling.

  • Can I continue to use Roam Sweet Roam when I get back to Canada?

    No. Roam Sweet Roam is for when you are roaming in a Roam Sweet Roam destination. When back in Canada, you will revert to your rate plan.

  • How can I unsubscribe from Roam Sweet Roam?

    Once you've enrolled in Roam Sweet Roam, you will be covered for all future trips and will only be charged on days when you use your phone in a Roam Sweet Roam destination. You will not be charged when you are not roaming. If you'd like to unsubscribe, please contact us at 1-888-999-2321.

  • Which rate plans are eligible for Roam Sweet Roam?

    All plans with unlimited nationwide or local calling are eligible. To confirm if you're eligible, simply text “ROAM” to 4800. If you don't have an eligible rate plan, you can purchase one of our travel passes.