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MANAGE YOUR ADD-ON FEATURES


Have a prepaid account? Learn how to manage your prepaid account 24/7.


HOW TO ADD OR REMOVE ADD-ON FEATURES


My Account app

  1. Download and open the My Account app
  2. Hit the menu button in the top-left corner
  3. Hit My plan & Add-ons
  4. Hit Add-on type
  5. Pick the Add-on you want. Scroll down for the option to pick more than one
  6. Choose when you’d like the new feature to start
  7. Make sure everything’s right, then hit Apply Changes

My Account

  1. Head to virginmobile.ca/changeaddons and log in.
  2. To remove a current add-on simply uncheck the box of the add-on you want to remove that is listed within the Your Current Add-ons section.

    To grab a new add-on simply select an add-on in the More Awesome Stuff to Add section and hit Continue at the bottom of the page once you’ve made your selections. 
  3. Pick the date you want your changes to happen
  4. Review your selection and click Submit

Still need help?

  • Call Us

  • 1-888-999-2321