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Manage Your Prepaid Account 24/7.

Take control of your Virgin Mobile Prepaid account. Here's all you need to know about doing it yourself.

Mobile My Account

Managing your Prepaid account on-the-go is easy and instant. Plus, it's free anywhere in Canada.

How to access mobile My Account on your phone:

  • Head to my.vmobile.camy.vmobile.ca. This link will only work from your phone, not from your computer.

You can do a few more things in My Account than you can in mobile My Account. Learn more.

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My Account

Using My Account is a great way to manage your services on your own time.

How to access My Account:

  • Head to virginmobile.ca/myaccount and login to My Account. For your best experience, visit us on a desktop computer rather than a mobile device.
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Keeping Your Account Active

Keeping a balance in your Prepaid account makes sure that you:

  • Always have the lowest by-the-minute calling rate.
  • Always have access to your phone when you need it.
  • Can carry over any unused account balance to your new expiry date.

If your balance is zero for 120 days, your account will be deactivated and you'll lose your phone number. Yikes! To reactivate your account, click Activate Your Prepaid Account.

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Check out what you can do using My Account

Related answers: Prepaid Support

Still need help?

  • Call Us

  • 1-888-999-2321