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Take control of your Virgin Mobile Prepaid account. Here's all you need to know about doing it yourself.
Managing your Prepaid account on-the-go is easy and instant. Plus, it's free anywhere in Canada.
How to access mobile My Account on your phone:
You can do a few more things in My Account than you can in mobile My Account. Learn more.
Using My Account is a great way to manage your services on your own time.
How to access My Account:
Keeping a balance in your Prepaid account makes sure that you:
If your balance is zero for 120 days, your account will be deactivated and you'll lose your phone number. Yikes! To reactivate your account, click Activate Your Prepaid Account.
|What do you want to do today?||mobile My Account||My Account|
|View and edit profile||-||✔|
|Top up your balance with a Top Up card, credit card or with INTERAC®||✔||✔|
|Set up Auto Top Ups||✔||✔|
|Add a new feature||✔||✔|
|Remove a feature||-||✔|
|Update buddy numbers||-||✔|
Related answers: Prepaid Support