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Manage Your Prepaid Account 24/7.

Take control of your Virgin Mobile Prepaid account. Here's all you need to know about doing it yourself.

Mobile My Account

Managing your Prepaid account on-the-go is easy and instant. Plus, it's free anywhere in Canada.


How to access mobile My Account on your phone:

  • Head to my.vmobile.camy.vmobile.ca. This link will only work from your phone, not from your computer.

You can do a few more things in My Account than you can in mobile My Account. Learn more.

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My Account

Using My Account is a great way to manage your services on your own time.


How to access My Account:

  • Head to virginmobile.ca/myaccount and login to My Account. For your best experience, visit us on a desktop computer rather than a mobile device.
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Keeping Your Account Active

Keeping a balance in your Prepaid account makes sure that you:

  • Always have the lowest by-the-minute calling rate.
  • Always have access to your phone when you need it.
  • Can carry over any unused account balance to your new expiry date.

Heads-up!
If your balance is zero for 120 days, your account will be deactivated and you'll lose your phone number. Yikes! To reactivate your account, click Activate Your Prepaid Account.

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Check out what you can do using My Account

Related answers: Prepaid Support

Still need help?

  • Call Us

  • 1-888-999-2321