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It's all about making things easy.
The My Account app is friendly and free, we'll never charge you data when you use it on our network, and it works like a charm on WiFi.
On a Prepaid plan? You've got options. Check out how to manage your account
Check your balance, make a one-time credit card payment, or set up auto payments so you can put your feet up.
Stay on top of your talk time, and texts and data with usage tracking.
Heads-up! Don't forget that usage figures are updated approximately every 4 hours.
Add or remove add-ons like a travel day pass or extra data from anywhere. Mix up your My Buddies numbers once per month for free.
Download it on your smartphone or tablet and get speedy access to your account.
If you've got an older model phone, you're probably using our old self serve app to access My Account on your phone. As of Dec 31, the old self serve app won't be available anymore…which means you'll now use the new My Account app to manage your account 24/7/365. Don't fret, the new app is the best experience for accessing your account right on your phone.
If you have an older model phone, you may not be able to download the My Account app on your phone. No worries, we've got you covered! You can also access the My Account app using your phones browser at https://myaccount.virginmobile.ca/mobile . You'll still be able to manage your account 24/7/365.
Almost. You can do a few more things in My Account than you can using app. Check out everything you can do using the My Account app:
If you're on Prepaid, the My Account app won't work on your phone. But you've got options. Check out how to manage your account.
Nope. We'll never charge you data when you use the My Account app. Plus it works on WiFi, and the red colour scheme makes it perfect for angering bulls, if that's something that might be helpful.