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BOLT TO VoLTE.

Your voice and video calls just got a whole lot clearer.

ENJOY CLEARER CALLS

If you live in an LTE area, just keep doing what you’re doing. Your network calls just got better and you get to benefit with even crisper, clearer calls. You don't need to do anything different. Just enjoy the improvements we’re hooking you up with, like switching between voice and video calls without needing to hang up. It's the Voice (VoLTE) and Video over LTE (ViLTE), and we can't wait for you to enjoy.

ELIGIBILITY

You’ll need a Samsung Galaxy S6 (flat) with Android Lollipop version 5.1.1+ or an iPhone 6S, 6S Plus, 7, 7 Plus, SE with iOS 10. You’ll also need to live in the ever growing area with network coverage. If you’re not in the area yet, don’t worry, we’ll get it to you soon.

HOW IT WORKS

Making a call: Just keep doing what you’re doing. If you’re in the VoLTE area, everything will improve automatically.

Making a video call: Just select the video call icon, call another Virgin Mobile Member with a compatible phone and it’ll feel like they’re right there next to you.

Heads up! Video calling over LTE isn’t available on the iPhone.

Switch from voice to video: Just tap the video icon on the voice call screen to see the person you’re talking to.

Switch from video to voice: Tap the voice call button to turn off the video and switch to a voice call without dropping the call.

Receiving a video call: You’re in control. When a video call is coming in you can decide if you want to see, hear, or just text them back later.

Enable or disable Voice and Video over LTE: Want to go old school and turn off the high quality voice and video? Go to the phone dial pad and select More > Settings > Voice over LTE > Do not allow VoLTE calls. This will also disable video calling.

Got questions? We can help.

Coverage

  • Can I access Voice and Video over LTE outside of Canada?

    No. Voice and Video over LTE is only available in a Voice and Video over LTE coverage area.

  • What happens if I leave the coverage area during a call?

    If you leave the Voice and Video over LTE coverage area during a voice call, it will switch seamlessly to a regular voice call over the HSPA network.
    Please note that video calling is only available within the Voice and Video over LTE coverage area. If you leave the coverage area while on a video call, it’ll automatically transition into a regular voice call over the HSPA network. To switch back to video calling, you must be in a Voice and Video over LTE coverage area and restart the video call by hanging up and calling again.

  • Can I make video calls over a Wi-Fi connection?

    No. Video calling on Android phones only works on a mobile network connection, even if your phone is connected to Wi-Fi.

    Heads up! Video calling over LTE isn’t available on the iPhone.

  • Is Voice and Video over LTE available in my area?

    Voice and Video over LTE is available in select areas of:

    • Ontario, including the GTA, London, Barrie, Kitchener, and Kingston
    • Atlantic Canada, including St. John's, Halifax, PEI, Moncton, Saint John, and Fredericton
    • British Columbia, including Fort Nelson
    • Northwest Territories, including Yellowknife
    • Yukon, including Whitehorse
    • Quebec, including Sherbrooke, Troi Rivieres, and Saguenay
    The service will continue to rollout to other regions in the near future.

Pricing

  • Will I be charged differently for voice calls over LTE?

    No, you won’t be charged differently for voice calls. Charges remain the same as before. Voice usage will be deducted from the minutes available in your rate plan or, if applicable, charged at pay-per-use out-of-bundle rates. Long distance charges may apply.

  • Will I be charged for data usage for video calls over LTE?

    Yes, data used for video calls will be charged at standard data rates (from data included in your rate plan or add-on, or at pay-per-use data rates as applicable). A video call uses approximately 6 MB of data per minute.
    Voice minutes used while on a video call will be deducted from the monthly allotment provided in your rate plan or, if applicable, charged at pay-per-use out-of-bundle rates.