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Learn how to use your sweet new phone with our interactive phone guides and
user manuals. Set up your email, voicemail and lots more.
If you're having trouble with your phone or stick, we've got some quick fixes you can try at home first before sending it in to get fixed.
Head to a Service Lounge or give us a call at 1-888-999-2321 for info on returning your phone for repair. If you bought online, you'll get a return envelope to send in your phone for inspection. Be sure to follow the instructions you get with your return envelope really carefully.
Our Service Lounge locations offer hands-on technical support for your Virgin Mobile phone. Here are some examples:
- Troubleshoot issues
- Help with software upgrades
- Repairs for phones under warranty
If you bought a brand new phone, it's subject to the manufacturer's warranty, which is typically valid for 12 months from the purchase date. If your phone is not working due to a manufacturer issue that occurs within 15 days of your purchase, you can exchange it for a brand new phone. If it's over 15 days, you can get your phone repaired. Learn more
If you bought your phone over 12 months ago or your phone is damaged from user abuse, your phone is no longer covered under the manufacturer's warranty and you'll need to pay for all costs of the repair process. Call us at 1-888-999-2321 for info on returning the phone to the manufacturer for repair. If you have SmartCare coverage, call us at 1-866-213-2143 to talk about your next steps.