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How To Change Your Monthly Plan.

We’re here to help you understand how to change your monthly plan. On November 17th, we made some process changes, so before we get down to the nitty-gritty, we need to ask you: when did you activate or upgrade to a new phone or change your monthly plan?

ACTIVATED, UPGRADED OR CHANGED MY PLAN AFTER NOV. 17, 2013

Did you activate, upgrade your phone or change plans after Nov. 17, 2013? If you did, then keep reading because this applies to you.

Here's the deal: If you got a discount off the retail price of your phone based on your current plan level (Silver, Gold or Platinum), then you're able to change your plan to another plan within the same level.

YOUR CURRENT PLAN LEVEL DISCOUNT OFF RETAIL
PRICE OF YOUR PHONE
YOU CAN SWITCH TO
SILVER You got up to $200 off the retail price of your phone when you activated or upgraded. Any other Silver plan free of charge
GOLD You got up to $300 off the retail price of your phone when you activated or upgraded. Any other Gold plan free of charge
PLATINUM You got up to $700 off the retail price of your phone when you activated or upgraded. Any other Platinum plan free of charge

Example:
If you're on one of our hot Platinum plans, you can change to any other Platinum plan free of change. However, you will not be able to move to a Silver or Gold plan because you received a phone discount that is only available with Platinum plans.

If you activated or upgraded before Nov. 17, 2013 and have not made a plan change, click here to see the rules that apply to you.

How to change your monthly plan.

    My Account
  1. Head to virginmobile.ca/myaccount and log in.
  2. Click on the My Service tab
  3. Click on the My Plans and Features link
  4. Navigate to the right side bar and click on Change my plan
  5. Follow the on-screen instructions to change your rate plan. You’ll also be able to review and change your features.

View step by step instructions

ACTIVATED, UPGRADED OR CHANGED MY PLAN BEFORE NOV. 17, 2013

Did you activate, upgrade your phone or change plans before Nov. 17, 2013? If you did, then keep reading because this applies to you.

Here's the deal: You may have gotten a discount off the retail price of your phone based on the plan level (Silver, Gold or Platinum) that you committed to when you hooked up or upgraded with us.

If you did get a discount and decide to switch from a higher plan level to a lower one (say, from Platinum to Silver) then there might be a Phone Discount Recovery Charge to account for the original discount you received

The fee would be to make up for the difference between the original discount you got on your phone and the discount you would be able to get at the new plan level you want to move to.

YOUR CURRENT PLAN LEVEL YOU WANT TO SWITCH TO...
Plan you picked
when you hooked up
or upgraded.
SILVER GOLD PLATINUM
SILVER
You got up to $200 off the retail price of your phone when you activated or upgraded.
NO PROBLEM. NO PROBLEM. NO PROBLEM.
GOLD
You got up to $300 off the retail price of your phone when you activated or upgraded.
SURE THING...
But you’ll be on the hook for a
Phone Discount Recovery Charge.
NO PROBLEM. NO PROBLEM.
PLATINUM
You got up to $700 off the retail price of your phone when you activated or upgraded.
SURE THING...
But you’ll be on the hook for a
Phone Discount Recovery Charge.
SURE THING...
But you’ll be on the hook for a
Phone Discount Recovery Charge.
Sorry, this one isn’t available on
3-year agreements.
NO PROBLEM.

Good to Know: If you are on a 3-year agreement, it is not possible to switch to a Gold plan, and you will have to give us a call if you want to switch to a Silver plan.


How to change your monthly plan.


MY ACCOUNT


  1. Head to virginmobile.ca/myaccount and log in.
  2. Click on the My Service tab
  3. Click on the My Plans and Features link
  4. Navigate to the right side bar and click on Change my plan
  5. Follow the on-screen instructions to change your rate plan. You’ll also be able to review and change your features.

View step by step instructions

Got questions? We can help.