HEADS UP! PRICE CHANGE INFO.
Starting on March 1, 2018, some prices will be going up. We appreciate you sticking with us as we do everything we can to keep our fees as low as possible while still providing you with award-winning service and a super-vast network you’ve come to expect from us.
The price increase effects the following services:
- Out-of-Plan data usage will be increasing to $7/100MB on select BYOP plans
- Select BYOP plans will be increasing by $1-5 per month
UPDATE: If you switched your BYOP plan after Dec 15th 2017, disregard the price increase. You will not be impacted.
HEADS UP! CDMA NETWORK REPLACEMENT
What is CDMA?
The CDMA network is an older network that is being replaced with our latest network in regions across Canada starting on May 31, 2018. This replacement will affect Members running on the CDMA network in the provinces/territories below:
Areas that will be affected by the shutdown starting May 31, 2018:
- Fort Nelson, British Columbia
- Québec City and the South Shore, Québec
- Kenora, Ontario
- Northwest Territories
- LG 700 Bliss
- LG 570 Muziq
- LG 260 Rumour
- LG 265 Rumour 2
- LG 230
- Motorola KRZR K1m
- Motorola RAZR2 V9m
- Novatel Wireless U760 USB
- Novatel 998
- Novatel Ovation MC547
- RIM BlackBerry 8130
- RIM BlackBerry 8230
- RIM BlackBerry 8330
- RIM BlackBerry Q5
- RIM Blackberry Bold 9700
- RIM BlackBerry Curve 8530
- RIM BlackBerry Curve 9330
- RIM BlackBerry Curve 9350
- Samsung m510
- Samsung r561
- Samsung r610
- Samsung r100
- Samsung m320
- Samsung r351
- Samsung m320
- Samsung m330
- Samsung Link
What does this mean to you?
Members running on the CDMA network won't have access to any of their phone services including voice, 911 services, text, and data. You won't be able to make or receive calls, send or receive texts or use any data on your CDMA phone.
Heads up! If you're a Prepaid Member you won't be able to top up your account after March 20, 2018. Your prepaid balance will expire on September 20, 2018. However, if you upgrade your phone to one that works on the latest network before your balance expiry date, your balance will be transferred to your new phone and top-up blocks will be removed.
For more info, give us a shout at 611 from your Virgin Mobile phone or 1-888-999-2321.
What can you do to be sure you don't lose your phone services?
Don't sweat it, you can switch to our new HSPA/LTE network which gives you access to super-fast speeds. It's easy to upgrade to a hot new phone on the new network, just head to My Account to get started, or learn more about how to upgrade. You can also check out our interactive coverage map for a detailed view of our network coverage in these areas.
How do I know if my phone is affected?
Just check the inside of your phone for a SIM card. The SIM card slot is normally located underneath the battery. If your phone does not need a SIM card then it's probably a CDMA phone.
Here's a list of Virgin Mobile CDMA phones:
Heads up! An old self serve app is being shutdown.
On December 31, 2016, we're shutting down the old self serve app that some Members are still using to access your account details. The app has recently been used by Members using older model phones, like flip phones. Remember those? If you aren’t already using the My Account app, check out the deets at virginmobile.ca/app.
THE MY ACCOUNT APP JUST GOT BETTER!
Members….we've got exciting news! Now you can download your e-Bill (PDF) and check out all your billing details right in the app…all with the swipe of a finger.
Don't have the My Account App? Check it out.