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Member Updates

SWITCHING TO PAPERLESS BILLING

Attention Member! In an effort to reduce paper billing waste and reduce costs, as of July 2019, we will be begin switching Members to paperless billing, aka eBill. If you currently receive a paper bill, you'll need to take action. Sign up for My Account and be sure we have a valid email address on file. If you already have a My Account profile set up, great, just be sure the email address on file is the email address where you want to receive your eBill notification. This will ensure when you're switched, you'll still get your bill. Don't sweat it, we'll reach out to you 2 months in advance of the switch.

GOOD TO KNOW:

  • Change will take effect on the Members 3rd billing cycle after the communication is sent. For example, if you received a communication about this in May, the switch will occur in July.
  • Once a Member has been communicated to, a paper bill will still be sent out for the next 2 billing cycles.
  • Download the My Account app for billing features right at your fingertips.
  • Notifications will be sent to the email address listed on the account.
  • To register for online billing, you must be the account holder.
  • To see a more detailed version of your bill, you can download a detailed pdf.
  • You can easily setup secure one-time or recurring online payments using a credit/debit card.
  • If you cancel your account, you can still view your last 18 months of bill activity.

HEADS UP! PRICE CHANGE INFO.

Effective July 2019, Pay Per Use international long distance rates will change. Rates vary by destination. Click here to see the new international long distance rates.

Country Current Int LD Rate New Int LD Rate
Afghanistan $2.15 $3.00
Albania $2.02 $3.00
Algeria $0.79 $2.50
American Samoa $1.31 $2.50
Andorra $0.98 $2.50
Angola $2.09 $2.50
Anguilla $1.35 $2.50
Antigua & Barbuda $0.93 $2.50
Argentina $1.59 $2.50
Armenia $1.67 $2.50
Aruba $0.77 $2.50
ASCENSION ISLAND $1.60 $3.00
Australia $0.54 $1.50
Austria $0.75 $1.50
Azerbaijan $1.82 $2.50
Bahamas $0.54 $2.50
Bahrain $1.32 $2.50
Bangladesh $1.30 $1.50
Barbados $0.96 $2.50
Belarus $2.00 $3.00
Belgium $0.71 $1.50
Belize $1.53 $2.50
Benin $1.50 $2.50
Bermuda $0.62 $2.50
Bhutan $1.28 $2.50
Bolivia $1.25 $2.50
Bosnia & Herzegovina $1.30 $2.50
Botswana $1.28 $2.50
Brazil $1.29 $2.50
BRITISH INDIAN OCEAN TRTY $3.22 $3.22
Brunei $0.80 $2.50
Bulgaria $0.75 $2.50
Burkina Faso $1.17 $2.50
Burundi $1.71 $3.00
Cambodia $2.51 $2.51
Cameroon $1.06 $2.67
Cape Verde $1.39 $3.05
Cayman Islands $0.86 $2.89
Central African Republic $1.53 $3.08
Chad $1.91 $3.01
Chile $1.03 $2.50
China $0.99 $1.50
Colombia $1.36 $2.50
Comoros $1.35 $2.50
Congo $1.67 $3.00
Congo (Democratic Rep.) $1.83 $1.83
Cook Islands $1.67 $3.00
Costa Rica $1.10 $2.50
Côte d'Ivoire $2.67 $2.67
Croatia $1.24 $2.50
Cuba $1.91 $3.00
Cyprus $1.35 $2.50
Czech Republic $1.15 $2.50
Denmark $0.80 $1.50
Djibouti $1.85 $2.50
Dominica $0.90 $2.50
Dominican Republic $0.81 $1.50
East Timor $2.40 $3.00
Ecuador $1.51 $2.50
Egypt $1.15 $2.50
El Salvador $1.23 $2.50
Equatorial Guinea $1.54 $2.50
ERITREA $1.77 $2.50
Estonia $1.02 $2.50
Ethiopia $2.10 $2.50
Falkland Islands $1.62 $3.00
Faroe Islands $0.88 $2.50
Fiji $1.27 $2.50
Finland $0.84 $1.50
France $0.49 $1.50
French Guiana $1.65 $2.50
French Polynesia $1.76 $2.50
Gabon $0.90 $3.00
Gambia $1.04 $3.00
Georgia $1.95 $2.50
Germany $0.52 $1.50
Ghana $1.20 $2.50
Gibraltar $1.25 $2.50
Greece $0.79 $1.50
Greenland $1.27 $3.00
Grenada $0.90 $2.50
Guadeloupe $0.86 $2.50
Guam $0.95 $2.50
Guatemala $1.07 $2.50
Guinea $1.09 $3.00
Guinea-Bissau $3.05 $3.05
Guyana $0.98 $2.50
Haiti $0.95 $2.50
Honduras $0.96 $2.50
Hong Kong $0.37 $1.50
Hungary $0.92 $2.50
Iceland $0.99 $1.50
IMMARSAT-SNAC (satellite) $13.75 $13.75
India $0.95 $1.50
Indonesia $1.22 $2.50
INMARSAT-E  (satellite) $13.75 $13.75
INMARSAT-I  (satellite) $13.75 $13.75
INMARSAT-P  (satellite) $13.75 $13.75
INMARSAT-W  (satellite) $13.75 $13.75
IRAN $2.15 $2.50
Iraq $1.75 $2.50
Ireland $0.75 $1.50
IRIDIUM $7.50 $7.50
Israel $0.99 $2.50
Italy $0.54 $1.50
Jamaica $0.71 $2.50
Japan $0.64 $2.50
Jordan $1.24 $2.50
Kenya $1.52 $2.50
KIRIBATI $1.90 $3.00
Kosovo $1.15 $1.15
Kuwait $1.24 $2.50
Kyrgyzstan $1.65 $2.50
Laos $2.27 $2.50
Latvia $1.83 $3.00
Lebanon $1.28 $3.00
Lesotho $1.07 $2.50
Liberia $1.15 $3.00
Libya $0.80 $2.50
Liechtenstein $0.85 $2.50
Lithuania $1.27 $2.50
Luxembourg $0.80 $2.50
Macau $1.26 $1.50
Macedonia $1.36 $2.50
Madagascar $2.38 $3.00
Malawi $1.10 $2.50
Malaysia $1.04 $2.50
Maldives $1.53 $3.00
Mali $2.16 $2.50
Malta $1.25 $2.50
MARIANA ISLAND $0.85 $0.85
MARSHALL ISLANDS $2.89 $2.89
Martinique $0.86 $2.50
Mauritania $1.40 $3.00
Mauritius $1.43 $2.50
Mexico $0.40 $1.50
Micronesia $1.98 $2.50
Moldova $1.23 $2.50
Monaco $0.59 $2.50
Mongolia $2.52 $3.00
Montenegro $0.90 $3.00
Montserrat $0.90 $2.50
Morocco $0.92 $3.00
Mozambique $2.13 $2.50
Myanmar $2.96 $2.96
Namibia $1.33 $2.50
Nauru $2.22 $2.50
Nepal $1.27 $2.50
Netherlands $0.66 $1.50
NETHERLANDS ANTILLES $0.80 $0.80
New Caledonia $1.76 $2.50
New Zealand $0.90 $1.50
Nicaragua $1.39 $2.50
Niger $1.15 $2.50
Nigeria $1.09 $2.50
NIUE ISLAND $2.48 $3.00
Norfolk Island $1.13 $3.00
NORTH KOREA $2.58 $3.00
Norway $0.85 $2.50
Oman $2.63 $3.00
Pakistan $1.17 $2.50
Palau $3.08 $3.08
Palestinian Territory $1.05 $2.50
Panama $0.86 $2.50
Papua New Guinea $0.88 $3.00
Paraguay $0.88 $2.50
Peru $1.21 $2.50
Philippines $0.70 $2.50
Poland $0.68 $2.50
Portugal $0.70 $1.50
Puerto Rico $0.62 $1.50
Qatar $1.33 $2.50
Reunion $1.24 $2.50
Romania $1.44 $2.50
Russia $1.40 $2.50
Rwanda $1.33 $2.50
Samoa $2.78 $2.78
San Marino $1.11 $2.50
Sao Tome & Principle $1.76 $3.00
SATELLITE $3.80 $15.00
SATELLITE $3.80 $15.00
Saudi Arabia $1.75 $2.50
Senegal $2.03 $2.50
Serbia $1.15 $2.50
Seychelles $1.47 $3.00
Sierra Leone $1.50 $3.00
Singapore $0.77 $1.50
Sint Maarten $0.80 $2.50
Slovakia $1.16 $2.50
Slovenia $1.35 $2.50
Solomon Islands $2.40 $3.00
Somalia $3.01 $3.01
South Africa $1.03 $2.50
South Korea $0.84 $2.50
South Sudan $1.24 $2.50
Spain $0.62 $1.50
Sri Lanka $0.80 $2.50
ST. HELENA $1.93 $3.00
St. Kitts & Nevis $0.90 $2.50
St. Lucia $0.91 $2.50
St. Pierre & Miquelon $0.42 $2.50
St. Vincent & Grenadines $0.90 $2.50
Sudan $1.24 $2.50
Suriname $1.54 $2.50
Swaziland $1.19 $2.50
Sweden $0.64 $1.50
Switzerland $0.58 $1.50
Syria $1.84 $2.50
Taiwan $0.52 $1.50
Tajikistan $2.15 $2.50
Tanzania $1.05 $2.50
Thailand $1.24 $2.50
Togo $1.38 $3.00
TOKELAU ISLAND $2.30 $3.00
Tonga $1.54 $3.00
Trinidad & Tobago $0.84 $2.50
Tunisia $1.21 $3.00
Turkey $1.22 $2.50
Turkmenistan $1.48 $2.50
Turks & Caicos Islands $1.05 $2.50
TUVALU $1.60 $3.00
Uganda $1.22 $2.50
Ukraine $1.50 $2.50
United Arab Emirates $0.91 $2.50
United Kingdom $0.48 $1.50
Uruguay $1.25 $2.50
Uzbekistan $0.75 $2.50
Vanuatu $1.39 $3.00
Venezuela $0.98 $2.50
Vietnam $1.47 $2.50
WALLIS & FUTUNA ISLANDS $2.75 $3.00
Yemen $1.78 $2.50
Zambia $1.11 $2.50
Zimbabwe $0.96 $3.00

CDMA NETWORK DISCONTINUATION

Heads up Member. As of April 30, 2019, Virgin Mobile will be replacing old CDMA network technology with our latest 4G LTE network technology. What does this mean to you? CDMA phones won't be able to send/receive calls (including 911) or texts or use data as these services will no longer be available. We sent communications to Members with older CDMA phones in Manitoba, Ontario, Québec and the Atlantic Provinces with instructions on how stay connected on the super-vast, super-fast 4G LTE network, which provides coverage to more than 99% of the population. We're always improving and updating our networks to ensure you always stay connected. If you still have a Virgin Mobile CDMA phone after April 30, you must take action.

Give us a shout at 1-877-567-5016 or visit a Virgin Mobile Store for your options.



SERVICE ADJUSTMENT FEE

Starting May 2, 2019 all changes to rate plans and/or data add-ons made effective before the next bill date and completed by a Virgin Mobile rep will be charged a $10 Service Adjustment Fee. This fee does not apply if the transaction is completed through My Account, or if the transaction takes effect on the next bill date.



HEADS UP! PRICE CHANGE INFO.

Effective as per the date on the communication you received, the mobile rates for Pay Per Use data will change.

NEW PAY PER USE DATA RATES

0-100MB

$10

101-200MB

$20

201-300MB

$30

301-400MB

$40

401-500 MB

$50

500+ MB

$0.12/MB


To avoid Pay Per Use charges, you can choose a plan or add-on with the right amount of data to fit your style. Give us a shout at 1-888-999-2321 if you wanna chat about your options.

At Virgin Mobile, we're always hustling to keep our fees as low as possible while still providing you the best customer service in Canada, the hottest phones, super-flexible plans, and great phone service you've come to expect from us. Thanks for sticking with us.

BILL PAYMENT INFO.

Attention Member! During the Canada Post work stoppage, you may not receive your paper bill in the mail before your account balance is due. You remain responsible for making your payments on time to avoid possible late fees or losing your service due to non-payment. So check your account balance and payment due dates anytime in My Account and visit other ways to pay to see how to make your payments on time. Please don't send your payment through the mail because there is a chance we won't receive your payment on time.