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Member Updates



HEADS UP! PRICE CHANGE INFO.

Starting on December 1, 2018, pay-per-use text messaging rates are changing.

To avoid pay-per-use charges, you can choose a plan or add-on with the appropriate text messaging feature.

Pay Per Use Text Messaging

Current Price

New Price

Canada to Canada

$0.20/msg

$0.30/msg

Canada to the US

$0.20/msg

$0.40/msg

Canada to International

$0.35/msg sent
$0.20/msg received

$0.40/msg

HEADS UP! PRICE CHANGE INFO.

Starting on March 1, 2018, some prices will be going up. We appreciate you sticking with us as we do everything we can to keep our fees as low as possible while still providing you with award-winning service and a super-vast network you’ve come to expect from us.

The price increase effects the following services:

  • Out-of-Plan data usage will be increasing to $7/100MB on select BYOP plans
  • Select BYOP plans will be increasing by $1-5 per month

UPDATE: If you switched your BYOP plan after Dec 15th 2017, disregard the price increase. You will not be impacted.

HEADS UP! CDMA NETWORK REPLACEMENT

What is CDMA?

The CDMA network is an older network that is being replaced with our latest network. This replacement will affect Members running on the CDMA network starting on the below dates:

Start Date

End Date

Regions affected

Dec 31, 2018

Dec 31, 2018

US Roaming

May 31, 2018

June 1, 2018

Fort Nelson, British Columbia
Québec City (and the South Shore), Québec
Kenora, Ontario
Nunavut
Yukon
North West Territories

June 30, 2017

July 5, 2017

Saskatchewan

March 3, 2017

June 30, 2017

Gaspe region in Québec

January 31, 2017

June 30, 2017

Alberta and British Columbia (excluding FortNelson)


What does this mean to you?

Members running on the CDMA network won’t have access to any of their phone services including voice, 911 services, text, and data after the end dates in the regions listed above. You won’t be able to make or receive calls, send or receive texts or use any data on your CDMA phone.

Heads up! If you’re a Prepaid Member you won’t be able to top up your account (manually or automatic) as of the start dates below. Your prepaid balance will expire across all regions on the expiry date listed below. However, if you upgrade your phone to one that works on the latest network before your balance expiry date, your balance will be transferred to your new phone and top-up blocks will be removed.

Start Date

Balance expiry

Regions affected

March 20, 2018

September 20, 2018

Fort Nelson, British Columbia
Québec City (and the South Shore), Québec
Kenora, Ontario
Nunavut
Yukon
North West Territories

July 1, 2017

July 31, 2017

Saskatchewan

March 4, 2017

July 31, 2017

Gaspé region in Québec

February 1, 2017

July 31, 2017

Alberta and British Columbia (excluding Fort Nelson)


For more info, give us a shout at 611 from your Virgin Mobile phone or 1-888-999-2321.


What can you do to be sure you don't lose your phone services?

Don't sweat it, you can switch to our new HSPA/LTE network which gives you access to super-fast speeds. It's easy to upgrade to a hot new phone on the new network, just head to My Account to get started, or learn more about how to upgrade. You can also check out our interactive coverage map for a detailed view of our network coverage in these areas.


How do I know if my phone is affected?

Just check the inside of your phone for a SIM card. The SIM card slot is normally located underneath the battery. If your phone does not need a SIM card then it's probably a CDMA phone.

Here's a list of Virgin Mobile CDMA phones:

  • LG 700 Bliss
  • LG 570 Muziq
  • LG 260 Rumour
  • LG 265 Rumour 2
  • LG 230
  • Motorola KRZR K1m
  • Motorola RAZR2 V9m
  • Novatel Wireless U760 USB
  • Novatel 998
  • Novatel Ovation MC547
  • RIM BlackBerry 8130
  • RIM BlackBerry 8230
  • RIM BlackBerry 8330
  • RIM BlackBerry Q5
  • RIM Blackberry Bold 9700
  • RIM BlackBerry Curve 8530
  • RIM BlackBerry Curve 9330
  • RIM BlackBerry Curve 9350
  • Samsung m510
  • Samsung r561
  • Samsung r610
  • Samsung r100
  • Samsung m320
  • Samsung r351
  • Samsung m320
  • Samsung m330
  • Samsung Link

Heads up! An old self serve app is being shutdown.

On December 31, 2016, we're shutting down the old self serve app that some Members are still using to access your account details. The app has recently been used by Members using older model phones, like flip phones. Remember those? If you aren’t already using the My Account app, check out the deets at virginmobile.ca/app.



THE MY ACCOUNT APP JUST GOT BETTER!

Members….we've got exciting news!  Now you can download your e-Bill (PDF) and check out all your billing details right in the app…all with the swipe of a finger.

Don't have the My Account App?  Check it out.

It's here! We're super stoked to launch the iPhone 7 and iPhone 7 Plus.

Pop by a Virgin Mobile store or check out virginmobile.ca/iPhone7 for info and to place an order.

If upgrading your current Virgin Mobile phone is what you're after, check out virginmobile.ca/iPhoneupgrade