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INTERNET TRAFFIC MANAGEMENT PRACTICES (ITMPS)

We run on a super-fast, super-vast network that covers 99% of Canadians. In certain circumstances, we may need to manage speeds or other aspects of our network. This ITMPs notice describes such measures.

MOBILITY

Virgin Mobile is continually investing in our networks to keep up with the growing demands of our Members' communications needs in order to provide the best experience possible. In certain circumstances, Virgin Mobile may need to manage speeds or other aspects of our networks. These ITMP notices describes such measures.


MOBILE BROADBAND FOR FIRST RESPONDERS:

What is Mobile Broadband for First Responders?
Mobile Broadband for First Responders (MBFR) addresses the needs of emergency first responders, public safety officials and critical infrastructure personnel using our LTE network. MBFR provides these customers with priority access to the LTE network during rare periods where demand for LTE network resources exceeds expected peak capacity (MBFR Events).

When might MBFR Events occur?
MBFR Events are rare.  Some examples include natural disasters, threats to public safety or widespread power outages.  They occur when demand for LTE network resources exceeds expected peak capacity.  This could be a result of demand exceeding engineered thresholds for (i) the actual physical network resources of the cell site and/or (ii) the processing capacity at one or more cell sites.

What are the impacts of MBFR?
During a MBFR Event, non-MBFR users may experience negligibly slower speeds and slightly delayed response times when using certain data services, such as browsing and watching videos. In rare cases, data services and/or voice calls may need to be re-initiated. 911 service is never affected.

ROAM SWEET ROAM - HOME DATA:  REDUCED DATA SPEEDS ABOVE 500 MB

How will the Members be affected by the reduced data speeds above 500 megabits per second (MB)?
As of Oct 6, 2020, Virgin Mobile Members who subscribe to the Roam Sweet Roam - Home Data feature will have their data speeds reduced once they reach 500 MB of data usage per day while roaming in a Roam Sweet Roam destination. Data speeds reset at 12:00 AM (ET) daily. 

What is the impact on data speeds when roaming?
Data speeds will be reduced from a maximum download speed to a speed of up to 512 kilobits per second (Kbps). Roam Sweet Roam - Home Data users should still be able to access email, light web browsing and messaging. Applications that require higher speeds (such as video streaming) may be affected by the data speed reduction.

WIRELINE HOME INTERNET

There are currently no active Internet Traffic Management Practices (ITMP) which slow down Internet traffic on Virgin Mobile's retail wireline internet services.

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