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INTERNET TRAFFIC MANAGEMENT PRACTICES (ITMPS)

We run on a super-fast, super-vast network that covers 99% of Canadians. In certain circumstances, we may need to manage speeds or other aspects of our network. This ITMPs notice describes such measures.

MOBILE BROADBAND FOR FIRST RESPONDERS:

What is Mobile Broadband for First Responders?
Mobile Broadband for First Responders (MBFR) addresses the needs of emergency first responders, public safety officials and critical infrastructure personnel using our LTE network. MBFR provides these customers with priority access to the LTE network during rare periods where demand for LTE network resources exceeds expected peak capacity (MBFR Events).

When might MBFR Events occur?
MBFR Events are rare.  Some examples include natural disasters, threats to public safety or widespread power outages.  They occur when demand for LTE network resources exceeds expected peak capacity.  This could be a result of demand exceeding engineered thresholds for (i) the actual physical network resources of the cell site and/or (ii) the processing capacity at one or more cell sites.

What are the impacts of MBFR?
During a MBFR Event, non-MBFR users may experience negligibly slower speeds and slightly delayed response times when using certain data services, such as browsing and watching videos. In rare cases, data services and/or voice calls may need to be re-initiated. 911 service is never affected.

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