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Get to know our new My Account App.

It's all about making things easy.

Easy options to pay your bill

Check your balance, make a one-time credit card payment, or set up auto payments so you can put your feet up.

Keep an eye on your usage

Stay on top of your talk time, and texts and data with usage tracking.

Heads-up! Don't forget that usage figures are updated approximately every 4 hours.

Manage your add-ons on the fly

Add or remove add-ons like a travel day pass or extra data from anywhere. Mix up your My Buddies numbers once per month for free.

Use it where you want it

Download it on your smartphone or tablet and get speedy access to your account.

Got questions? We can help.

Still need help?

Let's chat

Chat with us

Say Hello

Hook up at your closest
Virgin Plus store or retail partner.

Find a store

Talk to us

To purchase products or services, or to move your services, call us to speak with an agent.

Request a call

Or call 1-888-999-2321

For service in Cantonese or Mandarin

Call: 1-888-675-8333

Monday to Saturday: 9am -9pm (Local time)

Sunday: 10am - 7pm (Local time)