VIRGIN MOBILE IS NOW AVAILABLE AT DOLLARAMA.
Virgin Mobile SIM Cards at Dollarama! Just visit your closest Dollarama store, pick-up a Virgin Mobile SIM Card and checkout. Then, just follow the easy steps below to activate the SIM and you'll be enjoying our super awesome phone plans in no time.
Bought a SIM card at Dollarama?
Thank you for purchasing your new Virgin Mobile SIM card at Dollarama. Here's some helpful information to help you get started.
Activating on a Virgin Mobile prepaid plan
If you haven't already, you'll need to activate your SIM card. You can do this easily online or by calling 1-866-904-9245.
During the initial activation, you'll need to make a payment. You can do this by using a credit card/Visa Debit. Alternatively, if you'd like to pay with cash, you can purchase a Top-Up card at the following locations:
Top-Up Cards are also available at most convenience stores, grocery stores and gas stations across Canada.
You can also choose one of our Auto Payment Options and we will automatically charge your credit card, Visa Debit or bank account every month. Plus, you may be eligible for a special bonus. Learn more about our Auto Payment Options here.
Activating on a Virgin Mobile postpaid plan
You can activate your SIM card by calling 1-866-904-9245. Then pick the monthly plan and features that work best for you.
If you’re porting your number from another carrier, then go here to learn more.
Got questions? We can help.
HOW TO GET MY DOLLARAMA GIFT CARD:
I bought a SIM Card at Dollarama, how do I get my gift card?
To be eligible for a Dollarama gift card:
1. Activate your Virgin Mobile SIM card on a Prepaid plan (see steps above)
2. Complete 2 Top-Ups, minimum $10 each, at least 30 days apart
Once you have completed these actions, the gift card will be sent to you as a barcode link via text within 1 - 2 days after your second top up. Head in to any participating Dollarama store and present your gift card barcode to the cashier at checkout to redeem.
I have added money to my prepaid account to cover 2 or more months of my plan. When will I get my Dollarama gift card?
You will receive a text message with a gift card barcode 30 days after activation on an active prepaid account.
I activated my postpaid Bring Your Own Phone SIM card. When will I get my Dollarama gift card?
You will receive a text message with a gift card barcode 30 days after activation on an active Bring Your Own Phone account
I lost the text message that has my Dollarama gift card barcode link on it. How do I get a new one?
If you have received the text message with the URL to your gift card, but have misplaced or deleted the text message, contact our support team at 1-866-904-9245 for assistance.
I forgot to top up my prepaid account the second time and never received my Dollarama gift card. What can I do to get it?
As long as you complete your second $10 minimum top-up before your account gets deactivated (after 3 months of inactivity), you will still be eligible to receive a Dollarama gift card.
Using my Dollarama Gift Card:
I received the text message with my Dollarama Gift Card barcode. How do I redeem it?
Click the unique vmobilecan.ca link in the text you received and show your barcode to the cashier at checkout at any participating Dollarama location.
How do I check the balance on my Dollarama gift card?
Call Dollarama's support line at 1-888-755-1006 ext. 1000 to find out the balance of your gift card.
I received my Dollarama gift card and I still have a balance. How long will I have access to the barcode?
Once you receive your gift card and start using it, there is no expiry date. We suggest taking a screenshot of the barcode/gift card number and storing it in a safe place in case the original text message is misplaced.
GOOD TO KNOW:
Member must be in an active status to receive a Dollarama gift card. Once a Member has redeemed the Dollarama gift card in a participating Dollarama, all support such as balance and usage will need to be managed between the customer and Dollarama support at 1-888-755-1006 ext. 1000. If a Member has activated a prepaid SIM card and completes their second top up past the 30 day period but before 6 month period when their account gets suspended, Virgin Mobile will still honor the delivery of a Dollarama gift card to the Member.
If a Member activates their SIM card on a Bring Your Own Phone postpaid plan and has not made a payment past the 30 day period but before 3 month period when their account gets suspended, we will still honor the delivery of the Dollarama gift card.
Gift card is for new activations only. Does not apply to damaged or replaced cards