Discontinuation of the old Virgin Mobile Self-Serve option on your mobile browser.
The Self-Serve option on your mobile browser was discontinued. This option was replaced with a new and improved Virgin Mobile My Account app that is now available for download.
The new Virgin Mobile My Account app just got even better:
- Now available on Android and iOS with a completely new look and feel
- The continued ability to manage your account without incurring any data charges
- The app is the easiest way to manage your Virgin Mobile account 24/7 – check your balance, make payments, manage add-ons and much more
Good to know: The Virgin Mobile My Account app is compatible with iOS devices version 9.0 or newer and Android devices version 5.0 or newer. If you have an older iPhone or Android model, you will not be able to download the app on your phone.
For the best experience, upgrade your phone to our most recent selection of smartphones and download the new Virgin Mobile My Account app or visit My Account online at: virginmobile.ca/myaccount