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STEP UP YOUR
MESSAGING GAME.

WHAT IS ADVANCED MESSAGING?

Advanced Messaging builds on traditional text messaging (SMS) and picture/video messaging (MMS) by adding a variety of new features, including:

  • Messages up to 8,000 characters.
  • File transfers to support high-quality pictures, longer videos and additional file types. (e.g., PDF, XLS, ZIP)
  • Group chats with up to 100 participants.
  • Enhanced delivery notifications to show if the message was delivered, read, or if the other party is typing, etc.
  • Unified inbox that merges all Advanced Messaging, SMS and MMS messages with the same contact into one conversation history.

ELIGIBILITY

Advanced Messaging is available automatically within the default messaging app on the following smartphones:

  • Samsung Galaxy Note 9, 10, 10+
  • Samsung Galaxy S7, S8, S8+, S9, S9+, S10, S10+, S10e, S20 5G, S20+ 5 G, S20 Ultra 5G
  • Samsung Galaxy A5 (2017), A8, A20, A50, A70, A10e, A51, A71
  • Samsung Galaxy J3 Prime, J3 (2018)
  • Samsung Galaxy Z flip
  • More devices to be added in the future

In order to get Advanced Messaging, you will need:

  • A post-paid Virgin Mobile rate plan with data and text messaging enabled.
  • A Virgin LTE SIM card.
  • VoLTE settings toggle on device must be turned on (Note: on by default)
  • You'll also need to be in the ever growing area with network coverage (same coverage area as Voice and Video over LTE).

HOW DOES IT WORK?

To use Advanced Messaging, both parties must have Advanced Messaging available on their smartphones. Messages are sent automatically in the format available (i.e. messages to a non- Advanced Messaging phone will default to SMS/MMS). The experience is seamless to you – all messages will still appear in the same inbox and conversation history. Messages appearing in a green (A8, GS7, GS8 & A5) or blue (GS9) bubble are Advanced Messaging, where as those appearing in yellow (A8, GS7, GS8 & A5) or teal (GS9) are SMS and/or MMS.

To see if you're using Advanced Messaging, look for enhanced delivery notifications in your conversation history (e.g. delivered, read, typing etc.).

For A8, GS7, GS8 & A5 Devices:

sending a message sending a message

For GS9 Devices:

sending a message sending a message

Sending a message: To send a message via Advanced Messaging, just follow the same steps as sending a regular text message.

For A8, GS7, GS8 & A5 Devices:

sending a file sending a file

For GS9 Devices:

sending a file sending a file

Sending a file: To send a file via Advanced Messaging, just follow the same steps as sending a regular picture/video message.

For A8, GS7, GS8 & A5 Devices:

Sending a file Sending a file Sending a file

For GS9 Devices:

Sending a file Sending a file Sending a file Sending a file

Starting a group chat: You can send messages and files to multiple people at the same time. All responses will be available to everyone in the group. In the default messaging app, select the menu icon (top-right corner). Select "Start group chat", select contacts to add to the chat and send a message. Once the group has been created, you can send messages and/or files as usual.
Please note: only contacts with Advanced Messaging can be added to the group.

For A8, GS7, GS8 & A5 Devices:

Starting a group chat Starting a group chat

For GS9 Devices:

Starting a group chat Starting a group chat Starting a group chat


GOT QUESTIONS? WE CAN HELP.

  • Why are my files not automatically downloaded when I receive them?

    Files are sent in a thumbnail format. You must tap the thumbnail to download the entire file (which will expire after 7 days). This will enable you to better manage the amount of data that is being sent to your mobile device.

    For A8, GS7, GS8 & A5 Devices:

    Downloading a file



    For GS9 Devices:

    Downloading a file

  • How do I turn auto-download on/off for file transfers?

    To turn auto-download on/off for file transfers, tap the menu icon (top right corner), open "Settings", select "Chat Settings", and then choose your selection.

    For A8, GS7, GS8 & A5 Devices:

    Auto-download on/off



    For GS9 Devices:

    Auto-download on/off

    Heads Up! Auto-download for file transfers is turned off by default. To download, simply tap the thumbnail within 7 days (after which it will expire).

  • Can I access Advanced Messaging outside of Canada?

    Advanced Messaging while roaming in the US (including Puerto Rico and US Virgin Islands) is available on select eligible devices.

    While roaming in the US, Puerto Rico and US Virgin Islands Advanced Messaging is charged as roaming data, which will be deducted from your roaming feature or travel pass, if applicable.

    Note: If data roaming has been tuned off on your device or you do not have a roaming feature or travel pass, Advanced Messaging will not work.

    Eligible devices:

    • Samsung Galaxy S9, S9+, S10, S10+ and S10e operating on Android 10 or later.
    • Samsung Galaxy Note 9, 10 and 10+ operating on Android 10 or later.
    • More devices to be added in the future.
  • Is Advanced Messaging available in my area?

    Advanced Messaging is available in areas where Voice and Video over LTE coverage is supported. The service will continue to rollout to other regions in the near future.

  • Will I be charged differently for Advanced Messaging chat message and/or file transfer cost?

    No, standard text/picture/video message rates apply when using the chat message or file transfer features. Any chat messages sent or received and any file transfers sent will come out of your rate plan or add-on, or at pay-per-use rates as applicable.
    Note: Members will NOT be charged for received file transfers

Still need help?

  • Call Us

  • 1-888-999-2321