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One-time charges.

For some changes to your service you need to pay a one-time charge. This list makes it easy to see if any of these charges apply to you. And don't forget that things change over time, so please check back here just before making a transaction to get the most up-to-date info.


Description

Charge

Service Adjustment Fee

All changes to rate plans and/or data features made effective before the next bill date and completed by a Virgin Mobile rep will be charged a $10 Service Adjustment Fee. This fee does not apply if the transaction is completed through My Account, or if the transaction takes effect on the next bill date.

$10

Bill reprint fee

Members can access up to 18 months of past bills for free online.
If you'd like a past bill letter mailed to you, give us a shout at 1-888-999-2321.
The $5 cost/bill will be added to your next monthly bill.

$5/bill

Connection Charge

One-time connection charge ($35) applies.

Upgrade Processing Fee

One-time connection charge ($35) applies.

Number Change

You can change your mobile phone number - for example, if you move or if you’d like a special number similar to your home number.

The only way to change your mobile number is over the phone or through a Virgin Mobile location.

If you want to keep a phone number you have with another wireless carrier, you'll need to give us a shout at 1-888-999-2321 or visit a Virgin Mobile store and they can transfer the number for you. Check out what you need to know before transferring.

$35

Transfer of Responsibility

You can transfer your mobile phone, phone number and Membership Agreement to another Member who will continue to use our services in accordance with our terms and conditions and accept legal responsibility for paying the bills. Learn more

$35

Resume from Cancel

$35

Restoral Of Service From Suspension Due to Non-Payment

$35

myBuddies Number Change

Your Buddy List covers all numbers within your local calling area. If you’ve got National Buddies or your plan includes Canadian Long Distance, then your Buddy List can also cover numbers from across Canada.

You can change your Buddy List once a month for free! Learn how to change your Buddy numbers.

$5

Sign up for e-bill and go paperless

Detailed Account Activity for each phone number under your account

 

$2/mo

Split account

$35

Transfer to prepaid

$40

Account type change

$35

Voicemail password reset

$5

Top up prepaid

$1

Good to know:
One time charges may change over time. Applicable taxes are extra.