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Member Updates

HEADS UP! 911 FEE CHANGE.

As of November 4th 2019, Virgin Mobile Canada will start charging Members residing in Northwest Territories a regulated provincial tax for the funding of the 911 service in this province.

 Province

Monthly Tax:

Northwest Territories

$1.70


Just a heads-up, this is a charge that was created by the government in this province and not by Virgin Mobile. We're required to collect the tax and pass it on to these governments just like provincial sales taxes.

MOBILE TV CHANNEL REDUCTION UPDATE

As of May 1, 2019, Mobile TV is no longer available to new members. For members who still have access to the Mobile TV application, please note that starting November 30, 2019, some channels will be removed from your Mobile TV service as of the dates listed below:

Removal Date

Channel(s)

Nov 30, 2019

  • NFL Network
  • V
  • Documentary

Dec 15, 2019

  • MLB Network

Dec 31, 2019

  • TVA
  • YTV
  • Treehouse

Mar 31, 2020

  • CBC
  • CBC News Network
  • ICI Radio-Canada Télé
  • ICI RDI
  • Comedy Time

SWITCHING TO PAPERLESS BILLING

Attention Member! In an effort to reduce paper billing waste and reduce costs, as of July 2019, we will be begin switching Members to paperless billing, aka eBill. If you currently receive a paper bill, you'll need to take action. Sign up for My Account and be sure we have a valid email address on file. If you already have a My Account profile set up, great, just be sure the email address on file is the email address where you want to receive your eBill notification. This will ensure when you're switched, you'll still get your bill. Don't sweat it, we'll reach out to you 2 months in advance of the switch.

GOOD TO KNOW:

  • Change will take effect on the Members 3rd billing cycle after the communication is sent. For example, if you received a communication about this in May, the switch will occur in July.
  • Once a Member has been communicated to, a paper bill will still be sent out for the next 2 billing cycles.
  • Download the My Account app for billing features right at your fingertips.
  • Notifications will be sent to the email address listed on the account.
  • To register for online billing, you must be the account holder.
  • To see a more detailed version of your bill, you can download a detailed pdf.
  • You can easily setup secure one-time or recurring online payments using a credit/debit card.
  • If you cancel your account, you can still view your last 18 months of bill activity.

HEADS UP! PRICE CHANGE INFO.

Effective July 2019, Pay Per Use international long distance rates will change. Rates vary by destination. Click here to see the new international long distance rates.

Country Current Int LD Rate New Int LD Rate
Afghanistan $2.15 $3.00
Albania $2.02 $3.00
Algeria $0.79 $2.50
American Samoa $1.31 $2.50
Andorra $0.98 $2.50
Angola $2.09 $2.50
Anguilla $1.35 $2.50
Antigua & Barbuda $0.93 $2.50
Argentina $1.59 $2.50
Armenia $1.67 $2.50
Aruba $0.77 $2.50
ASCENSION ISLAND $1.60 $3.00
Australia $0.54 $1.50
Austria $0.75 $1.50
Azerbaijan $1.82 $2.50
Bahamas $0.54 $2.50
Bahrain $1.32 $2.50
Bangladesh $1.30 $1.50
Barbados $0.96 $2.50
Belarus $2.00 $3.00
Belgium $0.71 $1.50
Belize $1.53 $2.50
Benin $1.50 $2.50
Bermuda $0.62 $2.50
Bhutan $1.28 $2.50
Bolivia $1.25 $2.50
Bosnia & Herzegovina $1.30 $2.50
Botswana $1.28 $2.50
Brazil $1.29 $2.50
BRITISH INDIAN OCEAN TRTY $3.22 $3.22
Brunei $0.80 $2.50
Bulgaria $0.75 $2.50
Burkina Faso $1.17 $2.50
Burundi $1.71 $3.00
Cambodia $2.51 $2.51
Cameroon $1.06 $2.67
Cape Verde $1.39 $3.05
Cayman Islands $0.86 $2.89
Central African Republic $1.53 $3.08
Chad $1.91 $3.01
Chile $1.03 $2.50
China $0.99 $1.50
Colombia $1.36 $2.50
Comoros $1.35 $2.50
Congo $1.67 $3.00
Congo (Democratic Rep.) $1.83 $1.83
Cook Islands $1.67 $3.00
Costa Rica $1.10 $2.50
Côte d'Ivoire $2.67 $2.67
Croatia $1.24 $2.50
Cuba $1.91 $3.00
Cyprus $1.35 $2.50
Czech Republic $1.15 $2.50
Denmark $0.80 $1.50
Djibouti $1.85 $2.50
Dominica $0.90 $2.50
Dominican Republic $0.81 $1.50
East Timor $2.40 $3.00
Ecuador $1.51 $2.50
Egypt $1.15 $2.50
El Salvador $1.23 $2.50
Equatorial Guinea $1.54 $2.50
ERITREA $1.77 $2.50
Estonia $1.02 $2.50
Ethiopia $2.10 $2.50
Falkland Islands $1.62 $3.00
Faroe Islands $0.88 $2.50
Fiji $1.27 $2.50
Finland $0.84 $1.50
France $0.49 $1.50
French Guiana $1.65 $2.50
French Polynesia $1.76 $2.50
Gabon $0.90 $3.00
Gambia $1.04 $3.00
Georgia $1.95 $2.50
Germany $0.52 $1.50
Ghana $1.20 $2.50
Gibraltar $1.25 $2.50
Greece $0.79 $1.50
Greenland $1.27 $3.00
Grenada $0.90 $2.50
Guadeloupe $0.86 $2.50
Guam $0.95 $2.50
Guatemala $1.07 $2.50
Guinea $1.09 $3.00
Guinea-Bissau $3.05 $3.05
Guyana $0.98 $2.50
Haiti $0.95 $2.50
Honduras $0.96 $2.50
Hong Kong $0.37 $1.50
Hungary $0.92 $2.50
Iceland $0.99 $1.50
IMMARSAT-SNAC (satellite) $13.75 $13.75
India $0.95 $1.50
Indonesia $1.22 $2.50
INMARSAT-E  (satellite) $13.75 $13.75
INMARSAT-I  (satellite) $13.75 $13.75
INMARSAT-P  (satellite) $13.75 $13.75
INMARSAT-W  (satellite) $13.75 $13.75
IRAN $2.15 $2.50
Iraq $1.75 $2.50
Ireland $0.75 $1.50
IRIDIUM $7.50 $7.50
Israel $0.99 $2.50
Italy $0.54 $1.50
Jamaica $0.71 $2.50
Japan $0.64 $2.50
Jordan $1.24 $2.50
Kenya $1.52 $2.50
KIRIBATI $1.90 $3.00
Kosovo $1.15 $1.15
Kuwait $1.24 $2.50
Kyrgyzstan $1.65 $2.50
Laos $2.27 $2.50
Latvia $1.83 $3.00
Lebanon $1.28 $3.00
Lesotho $1.07 $2.50
Liberia $1.15 $3.00
Libya $0.80 $2.50
Liechtenstein $0.85 $2.50
Lithuania $1.27 $2.50
Luxembourg $0.80 $2.50
Macau $1.26 $1.50
Macedonia $1.36 $2.50
Madagascar $2.38 $3.00
Malawi $1.10 $2.50
Malaysia $1.04 $2.50
Maldives $1.53 $3.00
Mali $2.16 $2.50
Malta $1.25 $2.50
MARIANA ISLAND $0.85 $0.85
MARSHALL ISLANDS $2.89 $2.89
Martinique $0.86 $2.50
Mauritania $1.40 $3.00
Mauritius $1.43 $2.50
Mexico $0.40 $1.50
Micronesia $1.98 $2.50
Moldova $1.23 $2.50
Monaco $0.59 $2.50
Mongolia $2.52 $3.00
Montenegro $0.90 $3.00
Montserrat $0.90 $2.50
Morocco $0.92 $3.00
Mozambique $2.13 $2.50
Myanmar $2.96 $2.96
Namibia $1.33 $2.50
Nauru $2.22 $2.50
Nepal $1.27 $2.50
Netherlands $0.66 $1.50
NETHERLANDS ANTILLES $0.80 $0.80
New Caledonia $1.76 $2.50
New Zealand $0.90 $1.50
Nicaragua $1.39 $2.50
Niger $1.15 $2.50
Nigeria $1.09 $2.50
NIUE ISLAND $2.48 $3.00
Norfolk Island $1.13 $3.00
NORTH KOREA $2.58 $3.00
Norway $0.85 $2.50
Oman $2.63 $3.00
Pakistan $1.17 $2.50
Palau $3.08 $3.08
Palestinian Territory $1.05 $2.50
Panama $0.86 $2.50
Papua New Guinea $0.88 $3.00
Paraguay $0.88 $2.50
Peru $1.21 $2.50
Philippines $0.70 $2.50
Poland $0.68 $2.50
Portugal $0.70 $1.50
Puerto Rico $0.62 $1.50
Qatar $1.33 $2.50
Reunion $1.24 $2.50
Romania $1.44 $2.50
Russia $1.40 $2.50
Rwanda $1.33 $2.50
Samoa $2.78 $2.78
San Marino $1.11 $2.50
Sao Tome & Principle $1.76 $3.00
SATELLITE $3.80 $15.00
SATELLITE $3.80 $15.00
Saudi Arabia $1.75 $2.50
Senegal $2.03 $2.50
Serbia $1.15 $2.50
Seychelles $1.47 $3.00
Sierra Leone $1.50 $3.00
Singapore $0.77 $1.50
Sint Maarten $0.80 $2.50
Slovakia $1.16 $2.50
Slovenia $1.35 $2.50
Solomon Islands $2.40 $3.00
Somalia $3.01 $3.01
South Africa $1.03 $2.50
South Korea $0.84 $2.50
South Sudan $1.24 $2.50
Spain $0.62 $1.50
Sri Lanka $0.80 $2.50
ST. HELENA $1.93 $3.00
St. Kitts & Nevis $0.90 $2.50
St. Lucia $0.91 $2.50
St. Pierre & Miquelon $0.42 $2.50
St. Vincent & Grenadines $0.90 $2.50
Sudan $1.24 $2.50
Suriname $1.54 $2.50
Swaziland $1.19 $2.50
Sweden $0.64 $1.50
Switzerland $0.58 $1.50
Syria $1.84 $2.50
Taiwan $0.52 $1.50
Tajikistan $2.15 $2.50
Tanzania $1.05 $2.50
Thailand $1.24 $2.50
Togo $1.38 $3.00
TOKELAU ISLAND $2.30 $3.00
Tonga $1.54 $3.00
Trinidad & Tobago $0.84 $2.50
Tunisia $1.21 $3.00
Turkey $1.22 $2.50
Turkmenistan $1.48 $2.50
Turks & Caicos Islands $1.05 $2.50
TUVALU $1.60 $3.00
Uganda $1.22 $2.50
Ukraine $1.50 $2.50
United Arab Emirates $0.91 $2.50
United Kingdom $0.48 $1.50
Uruguay $1.25 $2.50
Uzbekistan $0.75 $2.50
Vanuatu $1.39 $3.00
Venezuela $0.98 $2.50
Vietnam $1.47 $2.50
WALLIS & FUTUNA ISLANDS $2.75 $3.00
Yemen $1.78 $2.50
Zambia $1.11 $2.50
Zimbabwe $0.96 $3.00

CDMA NETWORK DISCONTINUATION

Heads up Member. As of April 30, 2019, Virgin Mobile will be replacing old CDMA network technology with our latest 4G LTE network technology. What does this mean to you? CDMA phones won't be able to send/receive calls (including 911) or texts or use data as these services will no longer be available. We sent communications to Members with older CDMA phones in Manitoba, Ontario, Québec and the Atlantic Provinces with instructions on how stay connected on the super-vast, super-fast 4G LTE network, which provides coverage to more than 99% of the population. We're always improving and updating our networks to ensure you always stay connected. If you still have a Virgin Mobile CDMA phone after April 30, you must take action.

Give us a shout at 1-877-567-5016 or visit a Virgin Mobile Store for your options.