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Member Updates

HEADS UP! PRICE CHANGE INFO.

Effective July 2019, Pay Per Use international long distance rates will change. Rates vary by destination. Click here to see the new international long distance rates.

Country Current Int LD Rate New Int LD Rate
Afghanistan $2.15 $3.00
Albania $2.02 $3.00
Algeria $0.79 $2.50
American Samoa $1.31 $2.50
Andorra $0.98 $2.50
Angola $2.09 $2.50
Anguilla $1.35 $2.50
Antigua & Barbuda $0.93 $2.50
Argentina $1.59 $2.50
Armenia $1.67 $2.50
Aruba $0.77 $2.50
ASCENSION ISLAND $1.60 $3.00
Australia $0.54 $1.50
Austria $0.75 $1.50
Azerbaijan $1.82 $2.50
Bahamas $0.54 $2.50
Bahrain $1.32 $2.50
Bangladesh $1.30 $1.50
Barbados $0.96 $2.50
Belarus $2.00 $3.00
Belgium $0.71 $1.50
Belize $1.53 $2.50
Benin $1.50 $2.50
Bermuda $0.62 $2.50
Bhutan $1.28 $2.50
Bolivia $1.25 $2.50
Bosnia & Herzegovina $1.30 $2.50
Botswana $1.28 $2.50
Brazil $1.29 $2.50
BRITISH INDIAN OCEAN TRTY $3.22 $3.22
Brunei $0.80 $2.50
Bulgaria $0.75 $2.50
Burkina Faso $1.17 $2.50
Burundi $1.71 $3.00
Cambodia $2.51 $2.51
Cameroon $1.06 $2.67
Cape Verde $1.39 $3.05
Cayman Islands $0.86 $2.89
Central African Republic $1.53 $3.08
Chad $1.91 $3.01
Chile $1.03 $2.50
China $0.99 $1.50
Colombia $1.36 $2.50
Comoros $1.35 $2.50
Congo $1.67 $3.00
Congo (Democratic Rep.) $1.83 $1.83
Cook Islands $1.67 $3.00
Costa Rica $1.10 $2.50
Côte d'Ivoire $2.67 $2.67
Croatia $1.24 $2.50
Cuba $1.91 $3.00
Cyprus $1.35 $2.50
Czech Republic $1.15 $2.50
Denmark $0.80 $1.50
Djibouti $1.85 $2.50
Dominica $0.90 $2.50
Dominican Republic $0.81 $1.50
East Timor $2.40 $3.00
Ecuador $1.51 $2.50
Egypt $1.15 $2.50
El Salvador $1.23 $2.50
Equatorial Guinea $1.54 $2.50
ERITREA $1.77 $2.50
Estonia $1.02 $2.50
Ethiopia $2.10 $2.50
Falkland Islands $1.62 $3.00
Faroe Islands $0.88 $2.50
Fiji $1.27 $2.50
Finland $0.84 $1.50
France $0.49 $1.50
French Guiana $1.65 $2.50
French Polynesia $1.76 $2.50
Gabon $0.90 $3.00
Gambia $1.04 $3.00
Georgia $1.95 $2.50
Germany $0.52 $1.50
Ghana $1.20 $2.50
Gibraltar $1.25 $2.50
Greece $0.79 $1.50
Greenland $1.27 $3.00
Grenada $0.90 $2.50
Guadeloupe $0.86 $2.50
Guam $0.95 $2.50
Guatemala $1.07 $2.50
Guinea $1.09 $3.00
Guinea-Bissau $3.05 $3.05
Guyana $0.98 $2.50
Haiti $0.95 $2.50
Honduras $0.96 $2.50
Hong Kong $0.37 $1.50
Hungary $0.92 $2.50
Iceland $0.99 $1.50
IMMARSAT-SNAC (satellite) $13.75 $13.75
India $0.95 $1.50
Indonesia $1.22 $2.50
INMARSAT-E  (satellite) $13.75 $13.75
INMARSAT-I  (satellite) $13.75 $13.75
INMARSAT-P  (satellite) $13.75 $13.75
INMARSAT-W  (satellite) $13.75 $13.75
IRAN $2.15 $2.50
Iraq $1.75 $2.50
Ireland $0.75 $1.50
IRIDIUM $7.50 $7.50
Israel $0.99 $2.50
Italy $0.54 $1.50
Jamaica $0.71 $2.50
Japan $0.64 $2.50
Jordan $1.24 $2.50
Kenya $1.52 $2.50
KIRIBATI $1.90 $3.00
Kosovo $1.15 $1.15
Kuwait $1.24 $2.50
Kyrgyzstan $1.65 $2.50
Laos $2.27 $2.50
Latvia $1.83 $3.00
Lebanon $1.28 $3.00
Lesotho $1.07 $2.50
Liberia $1.15 $3.00
Libya $0.80 $2.50
Liechtenstein $0.85 $2.50
Lithuania $1.27 $2.50
Luxembourg $0.80 $2.50
Macau $1.26 $1.50
Macedonia $1.36 $2.50
Madagascar $2.38 $3.00
Malawi $1.10 $2.50
Malaysia $1.04 $2.50
Maldives $1.53 $3.00
Mali $2.16 $2.50
Malta $1.25 $2.50
MARIANA ISLAND $0.85 $0.85
MARSHALL ISLANDS $2.89 $2.89
Martinique $0.86 $2.50
Mauritania $1.40 $3.00
Mauritius $1.43 $2.50
Mexico $0.40 $1.50
Micronesia $1.98 $2.50
Moldova $1.23 $2.50
Monaco $0.59 $2.50
Mongolia $2.52 $3.00
Montenegro $0.90 $3.00
Montserrat $0.90 $2.50
Morocco $0.92 $3.00
Mozambique $2.13 $2.50
Myanmar $2.96 $2.96
Namibia $1.33 $2.50
Nauru $2.22 $2.50
Nepal $1.27 $2.50
Netherlands $0.66 $1.50
NETHERLANDS ANTILLES $0.80 $0.80
New Caledonia $1.76 $2.50
New Zealand $0.90 $1.50
Nicaragua $1.39 $2.50
Niger $1.15 $2.50
Nigeria $1.09 $2.50
NIUE ISLAND $2.48 $3.00
Norfolk Island $1.13 $3.00
NORTH KOREA $2.58 $3.00
Norway $0.85 $2.50
Oman $2.63 $3.00
Pakistan $1.17 $2.50
Palau $3.08 $3.08
Palestinian Territory $1.05 $2.50
Panama $0.86 $2.50
Papua New Guinea $0.88 $3.00
Paraguay $0.88 $2.50
Peru $1.21 $2.50
Philippines $0.70 $2.50
Poland $0.68 $2.50
Portugal $0.70 $1.50
Puerto Rico $0.62 $1.50
Qatar $1.33 $2.50
Reunion $1.24 $2.50
Romania $1.44 $2.50
Russia $1.40 $2.50
Rwanda $1.33 $2.50
Samoa $2.78 $2.78
San Marino $1.11 $2.50
Sao Tome & Principle $1.76 $3.00
SATELLITE $3.80 $15.00
SATELLITE $3.80 $15.00
Saudi Arabia $1.75 $2.50
Senegal $2.03 $2.50
Serbia $1.15 $2.50
Seychelles $1.47 $3.00
Sierra Leone $1.50 $3.00
Singapore $0.77 $1.50
Sint Maarten $0.80 $2.50
Slovakia $1.16 $2.50
Slovenia $1.35 $2.50
Solomon Islands $2.40 $3.00
Somalia $3.01 $3.01
South Africa $1.03 $2.50
South Korea $0.84 $2.50
South Sudan $1.24 $2.50
Spain $0.62 $1.50
Sri Lanka $0.80 $2.50
ST. HELENA $1.93 $3.00
St. Kitts & Nevis $0.90 $2.50
St. Lucia $0.91 $2.50
St. Pierre & Miquelon $0.42 $2.50
St. Vincent & Grenadines $0.90 $2.50
Sudan $1.24 $2.50
Suriname $1.54 $2.50
Swaziland $1.19 $2.50
Sweden $0.64 $1.50
Switzerland $0.58 $1.50
Syria $1.84 $2.50
Taiwan $0.52 $1.50
Tajikistan $2.15 $2.50
Tanzania $1.05 $2.50
Thailand $1.24 $2.50
Togo $1.38 $3.00
TOKELAU ISLAND $2.30 $3.00
Tonga $1.54 $3.00
Trinidad & Tobago $0.84 $2.50
Tunisia $1.21 $3.00
Turkey $1.22 $2.50
Turkmenistan $1.48 $2.50
Turks & Caicos Islands $1.05 $2.50
TUVALU $1.60 $3.00
Uganda $1.22 $2.50
Ukraine $1.50 $2.50
United Arab Emirates $0.91 $2.50
United Kingdom $0.48 $1.50
Uruguay $1.25 $2.50
Uzbekistan $0.75 $2.50
Vanuatu $1.39 $3.00
Venezuela $0.98 $2.50
Vietnam $1.47 $2.50
WALLIS & FUTUNA ISLANDS $2.75 $3.00
Yemen $1.78 $2.50
Zambia $1.11 $2.50
Zimbabwe $0.96 $3.00

CDMA NETWORK DISCONTINUATION

Please note that as of April 30, 2019, Virgin Mobile's CDMA network has been replaced with a more advanced generation technology, 4G LTE. As a result, CDMA devices no longer have access to the network and associated services (calls including 9-1-1, text and data) are no longer available.

A notification was sent to Members in remaining CDMA coverage areas in Manitoba, Ontario, Québec and the Atlantic Provinces with instructions on how to transition to Virgin Mobile's 4G LTE network technology, which offers coverage to more than 99% of the national population.

Virgin Mobile is committed to providing its Members with the most advanced wireless technologies to serve their needs. Members with CDMA devices that have not yet transitioned to the 4G LTE network have until May 31, 2019 to contact Virgin Mobile for options.

For questions regarding the CDMA network discontinuation or to move your service to 4G LTE:

  • Call 1-877-567-5016 by May 31, 2019 to complete the transition. After May 31, 2019 please call 1-855-238-6847 or visit a Virgin Store.



SERVICE ADJUSTMENT FEE

Starting May 2, 2019 all changes to rate plans and/or data add-ons made effective before the next bill date and completed by a Virgin Mobile rep will be charged a $10 Service Adjustment Fee. This fee does not apply if the transaction is completed through My Account, or if the transaction takes effect on the next bill date.



HEADS UP! PRICE CHANGE INFO.

Starting on your April 2019 bill date, the mobile rates for Pay Per Use data will change.

CURRENT PAY PER USE DATA RATES

NEW PAY PER USE DATA RATES

0-50MB

$7.50

0-100MB

$10

51-250MB

$15

101-200MB

$20

250+ MB

$5/250MB

201-300MB

$30

 

 

301-400MB

$40

 

 

401-500 MB

$50

 

 

500+ MB

$0.12/MB


To avoid Pay Per Use charges, you can choose a plan or add-on with the right amount of data to fit your style. Give us a shout at 1-888-999-2321 if you wanna chat about your options.

At Virgin Mobile, we're always hustling to keep our fees as low as possible while still providing you the best customer service in Canada, the hottest phones, super-flexible plans, and great phone service you've come to expect from us. Thanks for sticking with us.

BILL PAYMENT INFO.

Attention Member! During the Canada Post work stoppage, you may not receive your paper bill in the mail before your account balance is due. You remain responsible for making your payments on time to avoid possible late fees or losing your service due to non-payment. So check your account balance and payment due dates anytime in My Account and visit other ways to pay to see how to make your payments on time. Please don't send your payment through the mail because there is a chance we won't receive your payment on time.