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How to return your modem and power supply
Give Steve a goodbye hug and put him and his power supply in a box for safe travel. Psst! He loves bubble wrap so feel free to dress him in it.
Got a letter from us?
- There would have been either a Purolator waybill or Canada Post waybill attached to the bottom of the letter.
- Follow the instructions on the letter and keep it for your records. It contains the Postal Tracking number you’ll need as proof of shipping.
Didn’t get a letter or misplaced yours?
Return Steve for free with Canada Post
- Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us.
- Visit any Canada Post outlet and provide the following Post Return ID, PR890615. The clerk will print the return label and process your return.
- Please keep track of the return tracking number when returning shipment.
How to Return Valérie and her Power Supply
Give Valérie a goodbye hug and put her and her power supply in a box for safe travel. Psst! She loves bubble wrap so feel free to dress her in it.
Got a letter from us?
- There would have been either a Purolator waybill or Canada Post waybill attached to the bottom of the letter.
- Follow the instructions on the letter and keep it for your records. It contains the Postal Tracking number you’ll need as proof of shipping.
Didn’t get a letter or misplaced yours?
Return Valérie for free with Canada Post
- Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us.
- Visit any Canada Post outlet and provide the following Post Return ID, PR890615. The clerk will print the return label and process your return.
- Please keep track of the return tracking number when returning shipment.
