Assisted Self-Installation and Repair program
We take protecting the health and safety of our team and Members very seriously. We are introducing our Assisted Self-Installation and Repair program. Where possible, our Home Internet technicians will perform service installations and repairs entirely from outside the home. If intervention inside the home is required, our Home Internet technicians will provide equipment in boxes at the door and guide Members through the necessary steps over voice or video call directly from their service vehicle. Only when needed will our Home Internet technicians come into the house. Our Home Internet technicians and Members will then be asked to practice proper sanitation and social distancing measures.