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HUAWEI APPGALLERY FAQS

What is the Huawei AppGallery?

Huawei AppGallery is the official app distribution platform starting with the Huawei P40 Pro. Available in more than 170 countries, it is an app store where users can easily find and download thousands of apps from around the world. Huawei AppGallery offers various easy, innovative ways to discover, explore and share a wide range of mobile apps, and includes an easy search functionality - top apps ranked by category, editor’s picks, a wish list and more.  

Does the AppGallery have my Canadian apps?

Huawei is rapidly building the Huawei AppGallery to be an open gateway to thousands of popular apps from all over the world. AppGallery is the 3rd-largest app marketplace in the world. International and Canadian apps are added to the gallery regularly. You can find internationally popular apps such as TikTok, Snapchat, Microsoft Office, and Aliexpress, and Canadian apps such as Wattpad, Flipp, The Weather Network, and Indigo.

Is it safe to download apps from the AppGallery?

Huawei AppGallery is designed to deliver a safe and secure user experience. Huawei AppGallery features a four-layer security system designed to detect malicious behaviour, facilitate privacy check and ensure app security.

How do I register for the AppGallery?

Huawei AppGallery comes pre-installed on all new Huawei devices (e.g. P40 series) and is ready to use for free. When you set up your new Huawei phone, you will automatically be taken through the quick and easy process of creating (or logging in to) your personal Huawei ID. Huawei ID is a personal account that lets you seamlessly access and connect Huawei’s exclusive services, including AppGallery, Huawei Cloud, Health and more.

HUAWEI MOBILE SERVICES & APPS

How do I get my apps onto my Huawei device and what if I can't find my favourite apps in Huawei AppGallery?

Here are two easy ways to install your favorite apps on your new Huawei smartphone.

  1. You can find and install many popular apps via the AppGallery, if available
  2. You can use a web browser to access the web version of the app, and add it to home screen as a shortcut.

If you still can't find your desired app, you can add your desired app to "Wish List" in AppGallery. Huawei will notify you when the app is available in Huawei AppGallery. Huawei is working with global app developers to continuously improve the Huawei Mobile Services (HMS) platform to offer an incredible user experience. For instructions on downloading your favourite apps, please click here: https://consumer.huawei.com/ca/campaign/favourite-apps/

Can I use other app stores on this phone?

Huawei AppGallery is the official app store for Huawei devices and comes pre-installed on this device. Google Play Store is not available on Huawei P40 Pro. Exercise caution when using App stores or downloading apps from sources other than the official Huawei AppGallery.

Can I get Google apps on my phone?

Currently it is not possible to download Google apps on the Huawei P40 Pro. However, the Huawei P40 Pro comes with pre-installed easy-to-use apps such as Huawei Browser, to browse the web, and Huawei Cloud, for cloud storage. Google services such as YouTube and Google Maps, can be used via the Huawei Browser, simply by visiting the desired web page.

HUAWEI ID

What is a Huawei ID?

Huawei ID is your personal account for Huawei devices that lets you access Huawei’s exclusive services, including Huawei AppGallery, Cloud, Health and more. Creating a Huawei ID is quick, easy and free.

Do I need to create a Huawei ID in order to use a Huawei phone?

You will need a Huawei ID to use services like Huawei Cloud, Health and more. When you set up your new Huawei phone, you will automatically be taken through the quick and easy registration or login process.

Why should I create a Huawei ID?

Huawei ID is your personal account for new Huawei devices that lets you seamlessly connect Huawei’s exclusive services, including Huawei AppGallery, Cloud, Health and more. Creating a Huawei ID is quick, easy and free.

For more information on the Huawei App Gallery and the Huawei Mobile Services, please contact Huawei directly
1-888-548-2934
Mon-Sun 8:00 am--10:00 pm(EST)