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payback promise.

how it works

  • Hook up with a shiny new phone on any 2-year Gold, Platinum, Diamond, or Diamond Plus agreement between November 26 - December 24, 2019.
  • If our price on your phone drops lower than the price you paid before December 24, 2019, let us know by sending in the form, your original sales receipt and the first 3 pages of your Virgin Service Agreement.
  • We'll slide the difference back to you as a credit on your account. Hey, that's how we roll.
Download Form

Heads up! You've gotta mail in your form by January 8th, 2020.

Good to know

  • Holiday Payback Promise is only available on hardware upgrades and new 2-year agreements on Gold, Platinum, Diamond, or Diamond Plus plans.
  • Credits will be based on the difference between the net purchase price of your phone and the lowest advertised price at a Virgin Mobile store or on virginmobile.ca. The advertised price must be within your province of residence, for the same Virgin Mobile phone (excluding applicable taxes), the same contract term, plan and features. Offer is valid from the time purchase until December 24, 2019.
  • Holiday Payback Promise period begins on November 26, 2019.
  • Offer only applies to activations and hardware upgrades at Virgin Mobile Stores or through Virgin Member Care.
  • Your form must be postmarked no later than January 8, 2020 (so mail it in already).
  • Please send us your original receipt (don't forget to make a copy for your own records!)
  • The refund is applied as a credit on your account before taxes; allow about 8 weeks.
  • Form subject to verification and not transferable. Limit one form per activation.
  • Offer is subject to change without notice and can't be combined with other offers. (Nice try, though.)
  • Other conditions apply.

Shop online and save.

  • Shop online and save $100 on a 2-year plan with a new phone or when you bring your own phone.

  • Free shipping anywhere in Canada.

  • Speedy delivery in 2 business days in select regions.

  • Free returns with our 15-day You'll Love Us Guarantee.