Welcome to the Virgin family.
We think you’ll like it here. Here’s a little know-how to get you started.
Insert your SIM card.
Since your phone is already activated, all you need to do is insert your SIM card (included in the box you received) before you can talk and text away.
Wondering how to insert your SIM card? Click here.
Need help? Call us at
Manage your account 24/7.
Want to pay your bill, check your usage, or add a new feature? No biggie—you can do it all with My Account.
Take My Account on the go.
Get to know your phone.
Learn how to use your sweet new phone with our interactive phone guides and user manuals. Set up your email, voicemail, and lots more.Let's go
Protect your tech.
SmartCare protects against defects, damage, loss, and theft beyond the manufacturer’s 12-month limited warranty.Learn more
Take your data traveling.
Talk, text, and tag worry-free with coverage available in over 200 destinations around the world and access to LTE in more than 180 international destinations.Let's explore
And just in case...
Don’t forget about our 15-day You’ll Love Us Guarantee. If you’re not totally in love within 15 days, return your phone hassle-free.Learn more
You bring the phone. We’ll bring the award-winning customer service.
Treating our Members like VIPs is our thing. That’s why we have the best customer service in Canada, 4 years in a row.
#1 in Customer Service among Wireless Providers in Canada, 4 Years in a Row.
For J.D. Power 2020 award information, visit jdpower.com/awards