Manage Your Prepaid Account 24/7.
Take control of your Virgin Mobile Prepaid account. Here's all you need to know about doing it yourself.
Mobile My Account
Managing your Prepaid account on-the-go is easy and instant. Plus, it's free anywhere in Canada.
Head to my.vmobile.camy.vmobile.ca on your phone.
Heads Up! This link won't work from your computer.
My Account
Using My Account is a great way to manage your services on your own time.
Head to virginmobile.ca/myaccount and login to My Account. For your best experience, visit us on a desktop computer rather than a mobile device.
CHECK OUT WHAT YOU CAN DO ON YOUR OWN
You can do a few more things in My Account than you can in mobile My Account.
| What do you want to do today? | mobile My Account | My Account | Dial from your Virgin Mobile phone |
|---|---|---|---|
| View and edit profile | - | ✔ | - |
| View balance | ✔ | ✔ | #999 |
| Top up your balance with a Top Up card | ✔ | ✔ | #111 |
| Top Up your balance with a credit card or Visa Debit Heads up! You’ll need to have a registered credit card or Visa Debit to do it |
✔ | ✔ | - |
| Top Up your balance with INTERAC® | - | ✔ | - |
| Set up Auto Top Ups with credit card, Visa Debit or pre-authorized debit | ✔ | ✔ | - |
| Register a Credit Card or Visa Debit for Top Up or Auto Top ups | ✔ | ✔ | - |
| Check usage | ✔ | ✔ | - |
| Add a new feature | ✔ | ✔ | - |
| Remove a feature | - | ✔ | - |
| Change plan | ✔ | ✔ | - |
| Check Monthly Plan Due Dates | ✔ | ✔ | - |
| Update buddy numbers | - | ✔ | - |
