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On November 25, 2020, there will be a test of the Alert Ready emergency system. You may receive an emergency notification on compatible wireless devices on that day. No action is required on your part. For more information, visit AlertReady.ca Heads up: not all mobile devices will receive the test message.

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Manage Your Prepaid Account 24/7.

Take control of your Virgin Mobile Prepaid account. Here's all you need to know about doing it yourself.

Mobile My Account

Managing your Prepaid account on-the-go is easy and instant. Plus, it's free anywhere in Canada.

Head to my.vmobile.camy.vmobile.ca on your phone.

Heads Up! This link won't work from your computer.

My Account

Using My Account is a great way to manage your services on your own time.

Head to virginmobile.ca/myaccount and login to My Account. For your best experience, visit us on a desktop computer rather than a mobile device.

CHECK OUT WHAT YOU CAN DO ON YOUR OWN

You can do a few more things in My Account than you can in mobile My Account.

Still need help?

  • Call Us

  • 1-888-999-2321