MANAGE YOUR ADD-ON FEATURES
Have a prepaid account? Learn how to manage your prepaid account 24/7.
HOW TO ADD OR REMOVE ADD-ON FEATURES
My Account app
- Download and open the My Account app.
- Select the phone number if you have more than one line.
- Hit My plan & Add-ons.
- Hit Add under My Add-ons.
- Pick the type of Add-on you want.
- Pick the Add-on you want and hit Add. Scroll down for the option to pick more than one.
- Choose when you’d like the new feature to start.
- Make sure everything’s right, then hit Apply Changes.
- Head to virginmobile.ca/changeaddons and log in.
- To remove a current add-on simply uncheck the box of the add-on you want to remove that is listed within the Your Current Add-ons section.
To grab a new add-on simply select an add-on in the More Awesome Stuff to Add section and hit Continue at the bottom of the page once you’ve made your selections.
- Pick the date you want your changes to happen.
- Review your selection and click Submit.
- Turn off your Wi-Fi and make sure you're connected to our network. Don't worry there won't be any data charges.
- Bookmark the My Account page for easy access.
- This link will only work from your phone, not from your computer.