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MANAGE YOUR ADD-ON FEATURES


Have a prepaid account? Learn how to manage your prepaid account 24/7.


HOW TO ADD OR REMOVE ADD-ON FEATURES


My Account app

  1. Download and open the My Account app.
  2. Select the phone number if you have more than one line.
  3. Hit My plan & Add-ons.
  4. Hit Add under My Add-ons.
  5. Pick the type of Add-on you want.
  6. Pick the Add-on you want and hit Add. Scroll down for the option to pick more than one.
  7. Choose when you’d like the new feature to start.
  8. Make sure everything’s right, then hit Apply Changes.

My Account

  1. Head to virginmobile.ca/changeaddons and log in.
  2. To remove a current add-on simply uncheck the box of the add-on you want to remove that is listed within the Your Current Add-ons section.

    To grab a new add-on simply select an add-on in the More Awesome Stuff to Add section and hit Continue at the bottom of the page once you’ve made your selections. 
  3. Pick the date you want your changes to happen.
  4. Review your selection and click Submit.

Still need help?

  • Call Us

  • 1-888-999-2321