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On November 25, 2020, there will be a test of the Alert Ready emergency system. You may receive an emergency notification on compatible wireless devices on that day. No action is required on your part. For more information, visit AlertReady.ca Heads up: not all mobile devices will receive the test message.

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MANAGE YOUR ADD-ON FEATURES


Have a prepaid account? Learn how to manage your prepaid account 24/7.


HOW TO ADD OR REMOVE ADD-ON FEATURES


My Account app

  1. Download and open the My Account app.
  2. Select the phone number if you have more than one line.
  3. Hit Manage next to Add-ons.
  4. Pick the type of Add-on you want.
  5. Pick the Add-on you want and hit Review changes.
  6. Choose when you'd like the new feature to start.
  7. Make sure everything's right, then hit Submit feature changes.

My Account

  1. Head to virginmobile.ca/changeaddons and log in.
  2. To remove a current add-on simply uncheck the box of the add-on you want to remove that is listed within the Your Current Add-ons section.

    To grab a new add-on simply select an add-on in the More Awesome Stuff to Add section and hit Continue at the bottom of the page once you’ve made your selections.
  3. Pick the date you want your changes to happen.
  4. Review your selection and click Submit.

Still need help?

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