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HEADS UP! On November 27, 2019, we will be testing the Alert Ready emergency system on compatible devices. Not all devices will receive the test message. Don’t worry, you don’t need to do anything. To learn more, head to alertready.ca.


How to reset your voicemail PIN

If you've forgotten your voicemail PIN, don't sweat it. You can reset your PIN on your phone or on your computer.

Have a prepaid account? Give us a shout at 1-888-999-2321 and we'll help you out.

My Account app

  1. Go to My Account using your phone's browser or download and open the My Account app.
  2. Tap on My plan & add-ons.
  3. Tap on the Add-on settings tab.
  4. Hit the Reset PIN button.
  5. Enter email address to receive confirmation and hit the Continue button.
  6. Voila!  You’ll need your temporary PIN to access your voicemail so before you forget it...hit the Access voicemail now button. Once you’re in, you’ll be asked to choose a new PIN.

My Account

  1. Go to virginmobile.ca/addonsettings and log into your account.
  2. In the Voicemail password section click Reset.
  3. Hit Reset now button after you read the heads up about your existing messages.
  4. Voila…your temporary PIN.  The next time you access your voicemail use your temporary PIN.  Once you’re in, you’ll be asked to choose a new one.

Heads up! You will need to have a My Account profile set up in order to access your account.  It’s super easy to set up a profile. Sign up now and get access to your account 24/7.

Still need help?

  • Call Us

  • 1-888-999-2321