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HEADS UP! On November 27, 2019, we will be testing the Alert Ready emergency system on compatible devices. Not all devices will receive the test message. Don’t worry, you don’t need to do anything. To learn more, head to alertready.ca.


How to End Your Prepaid Services.

If you’re looking to end your services, we’ll be sad to see you go. We hope you've given us a chance to fix anything that may have gone wrong.

  • If you're on a prepaid monthly plan you can change to a pay-by-the-minute plan and just stop using your phone.
  • If you're on a pay-by-the-minute plan all you need to do is stop using your phone.
  • If your prepaid funds expire and you do not top up for 120 days your account will completely disconnect.

If you want to re-activate your prepaid account, just head to virginmobile.ca/activate.

Still need help?

  • Call Us

  • 1-888-999-2321