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On November 25, 2020, there will be a test of the Alert Ready emergency system. You may receive an emergency notification on compatible wireless devices on that day. No action is required on your part. For more information, visit AlertReady.ca Heads up: not all mobile devices will receive the test message.


How to End Your Prepaid Services.

If you’re looking to end your services, we’ll be sad to see you go. We hope you've given us a chance to fix anything that may have gone wrong.

  • If you're on a prepaid monthly plan you can change to a pay-by-the-minute plan and just stop using your phone.
  • If you're on a pay-by-the-minute plan all you need to do is stop using your phone.
  • If your prepaid funds expire and you do not top up for 90 days your account will completely disconnect.

If you want to re-activate your prepaid account, just head to virginmobile.ca/activate.

Still need help?

  • Call Us

  • 1-888-999-2321