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On May 8, 2019, at 2:55 PM (EST) compatible devices will receive a test of the emergency alert from the national Alert Ready service. If you receive a test alert on your device, no action is required. For more info, visit alertready.ca.

Heads Up. Not all mobile devices will receive the test.

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How to End Your Prepaid Services.

If you’re looking to end your services, we’ll be sad to see you go. We hope you've given us a chance to fix anything that may have gone wrong.

  • If you're on a prepaid monthly plan you can change to a pay-by-the-minute plan and just stop using your phone.
  • If you're on a pay-by-the-minute plan all you need to do is stop using your phone.
  • If your prepaid funds expire and you do not top up for 120 days your account will completely disconnect.

Heads-up!
If you want to re-activate your prepaid account, just head to virginmobile.ca/activate.

Still need help?

  • Call Us

  • 1-888-999-2321