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On May 5, 2021, there will be a test of the Alert Ready emergency system. You may receive an emergency notification on compatible wireless devices on that day. Heads up: this test may not be performed in all regions. No action is required on your part. For more information, visit AlertReady.ca.

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How to End Your Prepaid Services.

If you’re looking to end your services, we’ll be sad to see you go. We hope you've given us a chance to fix anything that may have gone wrong.

  • If you're on a prepaid monthly plan you can change to a pay-by-the-minute plan and just stop using your phone.
  • If you're on a pay-by-the-minute plan all you need to do is stop using your phone.
  • If your prepaid funds expire and you do not top up for 90 days your account will completely disconnect.

Heads-up!
If you want to re-activate your prepaid account, just head to virginmobile.ca/activate.

Still need help?

  • Call Us

  • 1-888-999-2321