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On May 8, 2019, at 2:55 PM (EST) compatible devices will receive a test of the emergency alert from the national Alert Ready service. If you receive a test alert on your device, no action is required. For more info, visit alertready.ca.

Heads Up. Not all mobile devices will receive the test.


How to End Your Prepaid Services.

If you’re looking to end your services, we’ll be sad to see you go. We hope you've given us a chance to fix anything that may have gone wrong.

  • If you're on a prepaid monthly plan you can change to a pay-by-the-minute plan and just stop using your phone.
  • If you're on a pay-by-the-minute plan all you need to do is stop using your phone.
  • If your prepaid funds expire and you do not top up for 120 days your account will completely disconnect.

If you want to re-activate your prepaid account, just head to virginmobile.ca/activate.

Still need help?

  • Call Us

  • 1-888-999-2321