Setting up Dual SIM on your iPhone
(eSIM Download)

SM-DP+ Address:

CUST-011-V4-PROD-ATL2.GDSB.NET

If you just activated a line on one of the compatible iPhones, we’ve reserved an eSIM for your device.

To start using Dual SIM you will need to download the eSIM to your iPhone. See steps below on how to complete the set up:

See steps below on how to complete the set up for iPhone XS, XS Max, XR, 11, 11 Pro, or 11 Pro Max.

Before you begin, make sure you have updated to iOS 13.0 or higher

Heads-up: you can download the eSIM while operating on iOS 12.1; however to use both lines simultaneously, your iPhone must be updated to iOS 13.0 or higher.

• Go to 'Settings' > 'Cellular Page'
• Tap the 'Add cellular plan' button,
• Scan the QR code above

If you are viewing this on your iPhone:

• Copy the SM-DP+ Address: CUST-011-V4-PROD-ATL2.GDSB.NET
• Select 'Enter Details Manually',
• Paste it into the "SM-DP+ Address" field. Activation Code field should be left blank.

If you are on another eSIM capable device the process may differ, see instructions from the device manufacturer.

• What rate plans are available for the two lines?
  • The first line can be on any Virgin Mobile rate plan and the second line can be activated on a BYOP smartphone rate plan.
  • You can choose to have voice or voice and data on either line. To see BYOP plans, click here.
• I have two phone numbers with Virgin Mobile on two separate devices. Can I move one of my phone numbers to an eSIM so that I have both phone numbers on one smartphone?
  • At this moment, this is not possible.
• Can both lines be connected to the network at the same time?
  • Yes, both lines can be connected to the network at all times for voice calling, as well as call waiting alerts if a second call comes in. However, data usage charges may be applicable for simultaneous incoming or outgoing voice calls when using this Apple service.
• How do I set up my Dual SIM device so I can use both lines simultaneously?

  There are 4 steps to do this.  From your iPhone's settings:

  • Ensure your software has been updated to iOS 13.0 or higher.
  • Enable Wi-Fi calling on each of the two lines. For more information on how to set-up this function on your device, see Wi-Fi Calling.
  • Set the Cellular Data Switching to "ON" which allows you to toggle on your other line.
  • Select your Data Preferred line (either line 1 or line 2)
• How do I tell which phone number I'm using?
  • The default labels for each of the lines are named "Primary" and "Secondary" respectively. In the "Cellular Settings" of your iPhone, you can create your own labels for each line. For example, you can name your lines "Work" or "Personal" or something else.
  • When you make and receive calls, as well as send and receive text messages, the first letter of each label will pop up as an indicator so you can identify each line by its respective label.
• If I have a data plan on both lines, which data plan will I use and therefore be billed for?
  • Both lines can support data plans; however, you can only access one line's data plan at a time. Therefore, you cannot access both data plans simultaneously.
  • The data usage will come out from the set preferred line you assign in your iPhone's Cellular Settings. You can choose to toggle on your other line within those settings at any time. For example, during work hours, you can use the data from your "Work" line, and after work you can switch to your "Personal" line. For details, please see the Apple support page.
• Can I use data while on a call?
  • Yes, however, only the line designated as the default line will be able to use data.
  • Data usage can be set up to automatically toggle between the lines in use (on a voice call) by enabling Cellular Data Switching via the cellular settings on iPhone.  
  • You can also access Wi-Fi on either line regardless of which line you have selected.

  To learn more about changing your data preferred line and Cellular Data Switching, see Apple support page.

• How will I be billed for voice and messaging?
  • Voice and messaging are calculated according to the rate plan of the line used for each activity. With Dual SIM, you have the choice of which line's phone number to use for each call and text. Note: data charges may apply during simultaneous voice calls.
• What happens when I roam?
  • Just as you can choose which line to call, message or use data from, while in Canada, you can do the same while you roam.

    Heads-up: you will receive your roaming notifications from Virgin Mobile for both lines in the same message thread. It's important to pay attention to the line indicator (Line 1 or Line 2) in the message thread so you can tell which line you are using for roaming, especially if you have different roaming features on each line.

  • Data roaming charges may be incurred if both lines are used for simultaneous voice calling.
• Will E9-1-1 and T9-1-1 work on both lines?
  • Both lines have the capability to dial 9-1-1. Where E9-1-1 is available, the caller's number and approximate location will be provided, regardless of the line used.
  • Enabling Wi-Fi Calling on both lines has implications to 9-1-1 calls.  If you are in a situation where you need to call 9-1-1 from Line 1, your phone then disconnects and you get another call on Line 2, you will not receive a notification that the 9-1-1 operator called you back.
  • For T9-1-1, each line needs to be registered separately. Register for T9-1-1.