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Setting up Dual SIM on
a Google Pixel

If you activated a line on a Google Pixel 3a/3a XL or Pixel 4/4 XL, we've reserved an eSIM for your phone.

Before you begin: make sure that your Google Pixel has been updated to Android Q (10) and that it is connected to Wi-Fi or mobile data.

  1. Go to Settings.
  2. Select Network & Internet.
  3. Select the + button beside Mobile Network.
  4. Select Don't have a SIM card?
  5. Select Next to download the eSIM.
  6. Select Activate

Note: if you're asked to confirm your network, select Virgin Mobile as the network.

  • What rate plans are available for the two lines?
    • The first line can be on any Virgin Mobile rate plan and the second line can be activated on a BYOP rate plan.
    • You can choose to have a voice and text plan or a voice and data plan on either line.
  • I have two phone numbers with Virgin Mobile, on two separate devices. Can I move one of my phone numbers to an eSIM so that I have both phone numbers on one smartphone?
    • This is not possible at this time.
  • How do I tell which phone number I'm using?
    • Once you've activated your eSIM line, you will receive a message on your device recommending that you create your own label for each line. Here's how:
      1. Select Settings > Network & Internet 
      2. Select the line you would like to edit by selecting the pencil icon.
    • When you make and receive calls, as well as send and receive text messages, the smartphone will identify each line by the name and colour you have chosen (only compatible apps will display the colour). 
  • How can I transfer my existing Virgin Mobile eSIM to a new Dual SIM device?
    • Transfer your existing Virgin Mobile eSIM by visiting a Virgin Mobile store. Be ready to provide you current eSIM phone number and the EID of the new Dual SIM device you are transferring to. This can be found on the box or in the settings of the new Dual SIM Google Pixel by going to Settings > About phone > SIM status.
  • If I have a data plan on both lines, which data plan will I use and be billed for?
    • Both lines can support data plans; however, you can only access one line's data plan at a time. You cannot access both data plans simultaneously.
    • Your data usage will come out of the default data plan you selected in your Google Pixel's "Network & Internet" settings. You can choose to toggle between data plans within those settings at any time.

      For example, during work hours, you can use the data from your "Work" line, and after work you can switch to your "Personal" line.

    For more details, please see the information from Google support page.

  • Can I use data while on a call?
    • Yes, but only one line can use data at a time. 
    • If you're on a call using the line that was not set to access the data preferred line, you won't be able to access that line's data while on a call unless you enable "Data During Calls" (via Network &Internet settings on Google Pixel).
    • You can also access Wi-Fi on either line regardless of which line you have selected.

    To learn more about changing your data preferred line, see Google support page.

  • How will I be billed for voice and messaging?
    • Voice and messaging are calculated according to the rate plan of the line used for each activity. With Dual SIM, you have the choice of which phone number to use for each call and text.
  • Can both lines be connected to the network at the same time?
    • Yes, both lines are connected to the network at all times. However, when you are on a call on one line (e.g.,Line 1), the other line (e.g., Line 2) automatically goes on standby mode. This means, if someone tries to call you on Line 2 when you are on a call on Line 1, you will not receive a call waiting notification for the incoming call. Instead, that call will be directed to your Line 2 voicemail.
    • Please be mindful that this has implications for 9-1-1 calls. If you are in a situation where you need to call 9-1-1 from Line 1, your phone then disconnects and you get another call on Line 2, you will not receive a notification that the 9-1-1 operator called you back.
  • What happens when I roam?
    • Just as you can choose which line to call, message or use data from while in Canada, you can do the same while you roam.

      Heads-up: you will receive your roaming notifications from Virgin Mobile for both lines in the same message thread. It is important to pay attention to the line indicator (Line 1 or Line 2) in the message thread so you can tell which line you are using for roaming, especially if you have different roaming features on each line.

    • Data roaming charges may be incurred if both lines are used for simultaneous voice calling.
  • Will E9-1-1 and T9-1-1 work on both lines?
    • Both lines have the capability to dial 9-1-1. Where E9-1-1 is available, the caller's number and approximate location will be provided, regardless of the line used.
    • For T9-1-1, each line needs to be registered separately. Register for T9-1-1.