Get to know our new My Account App.
It's all about making things easy.
READY TO DOWNLOAD MY ACCOUNT APP?
The My Account app is super easy and free. We won't charge you data when you use it on our network (as long as you're in Canada) and it's works like a charm on Wi-Fi.
On a Prepaid plan? You've got options. Check out how to manage your account
Easy options to pay your bill
Check your balance, make a one-time credit card payment, or set up auto payments so you can put your feet up.
Keep an eye on your usage
Stay on top of your talk time, and texts and data with usage tracking.
Heads-up! Don't forget that usage figures are updated approximately every 4 hours.
Manage your add-ons on the fly
Add or remove add-ons like a travel day pass or extra data from anywhere. Mix up your My Buddies numbers once per month for free.
Use it where you want it
Download it on your smartphone or tablet and get speedy access to your account.
Got questions? We can help.
Why is the way I access my account from my phone changing on June 5, 2017?
If you've got an older model phone, you're probably using our old self serve app to access your account details on your phone. As of June 5, 2017, this app won't be available anymore. For the best experience from your phone, download the My Account app from your app store. Or check out virginmobile.ca/myaccount from your computer or tablet.
I can't download the My Account app on my phone…what do I do now?
If you have an older model phone, you may not be able to download the My Account app on your phone. No worries, we've got you covered! You can access the My Account app 24/7/365 using your phones browser at https://myaccount.virginmobile.ca/mobile or you can access your account from your computer or tablet at virginmobile.ca/myaccount. For the best experience, upgrade your phone to a shiny new smartphone and download the My Account app from your app store.
Can I use the My Account app to manage everything in My Account?
Almost. You can do a few more things in My Account than you can using app. Check out everything you can do using the My Account app:
I'm on Prepaid. Can I download the app?
If you're on Prepaid, the My Account app won't work on your phone. But you've got options. Check out how to manage your account.
Do I pay for data when using the My Account app?
Nope. We'll never charge you data when you use the My Account app. Plus it works on WiFi, and the red colour scheme makes it perfect for angering bulls, if that's something that might be helpful.