Highest in “Customer Service” and “Purchase Experience” Satisfaction among Wireless Providers.
Virgin Mobile received the highest numerical score in the J.D. Power 2017 Canadian Wireless Customer Care Study and Purchase Experience Study (tied). Studies based on 5,577 (Customer Care) and 6,705 (Purchase Experience) total responses, respectively, and measure the experiences and perceptions of customers surveyed September 2016 – March 2017. Your experiences may vary. Visit jdpower.com
WE'RE HERE TO HELP.
Got a question, issue, cool new way to give back to the community or a
brilliant business idea for Richard Branson? We'd love to hear from you.
If you've got any questions about your phone or account then we'd love to chat with you.
You can call us from:
9:00 am to 9:00 pm - Monday to Saturday
10:00 am to 7:00 pm - Sunday
Got questions? We can help.
- How to bring your current phone and number to Virgin Mobile.
What to do if your phone is lost or stolen.
Uh oh. We know it can be stressful to lose your phone or have it stolen. If you're on a monthly plan call Care as soon as you can at 1-888-999-2321. Heads-up! You're responsible for any charges (calls or data) made on your phone between the time it's lost or stolen and when you get in touch with us to disconnect it. Learn more
Cost for roaming when going on a trip to the U.S. or internationally.
If you're leaving Canada then additional charges will apply for any calls, texts or data. To find out exactly how much, check our travelling and roaming rates.
How to top up your prepaid account.
We've got four easy ways to do it:
1. Buy a Virgin Mobile top up card
2. Use your credit card online
3. Use INTERAC® online
4. Pre-authorized Debit.
Heads-up! There's a $1 charge to top up your account over the phone.
Top up now
Understanding your first bill, account summary and current charges.
Your first bill from Virgin Mobile will be a little different than all your future bills. Don't sweat it. We've got a detailed section to help you understand your first bill.
Ways to pay your bill.
If you're on a monthly plan you can pay your bill online through My Account, online banking or telephone banking, and set up pre-authorized debit or credit.
Learn more about ways to pay your bill