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SKIP THE CALL AND MANAGE YOUR ACCOUNT ONLINE 24/7.
Log in to My Account to:
- Check your balance & usage.
- Pay your bill or top-up your Prepaid account.
- Manage your plan and add-ons.
Get in touch.
CHAT TO A CARE REP.
Start a chat to get help online.
GET IN-STORE SUPPORT.
Get help in-store at one of our Service Lounges with repair support.
CHAT TO A REP ON SOCIAL.
Get help from a Care Rep on social media.
GIVE US A CALL.
Monday - Friday: 9:00am – 6:00pm
Saturday – Sunday: 9:00am – 6:00pm
Or dial 611 from your Virgin Mobile phone.
This call is free from your Virgin Mobile phone.
Escalate an issue. Learn more.
Ways to shop.
Shop online and skip the $45 connection service fee, get super-speedy delivery and free shipping anywhere in Canada.
CHAT WITH A SALES REP.
Start a chat to shop online.
Monday to Sunday:
7am – midnight EST
We've got you covered coast to coast. Find your closest Virgin Mobile store.
Weekdays: 8:00am – 9:00pm
Weekends: 9:00am – 6:00pm
Weekdays: 9:00am – 7:00pm
Weekends: 10:00am – 7:00pm
Weekdays: 9:30am – 7:30pm
Weekends: 10:30am – 7:30pm
For Internet call
Monday – Sunday: 7:00 am - midnight EST
For Home Phone call
Monday to Friday: 8am – 9 EST
Saturday: 9am – 6pm EST
Already contacted us?
If you've already contacted Virgin Mobile and your issue remains unresolved, expedite your request here.
Our goal is to satisfy our Members and we welcome opportunities to improve our service. If you've tried unsuccessfully to resolve an issue directly with Virgin Mobile, click here for more options.