Get free shipping anywhere in Canada.

That’s right, we don’t charge you for shipping. Order online and get free shipping anywhere in Canada.

HOW LONG WILL IT TAKE?
Online orders are processed and activated in about 2-3 business days and shipping may take 3-5 business days. In rural areas, it could take up to five business days for you to get your device.

TRACKING YOUR SHIPMENT
We'll email you a tracking number to let you know when your order has been shipped and is on its way to you.

DELIVERIES
The courier will leave you a delivery notice if you're not home to sign for your order. Orders are usually held for a maximum of 15 days for you to pick up at the nearest pick-up location.

RETURNS
We know you'll love being with Virgin Mobile. We back it up with our 15 Day You'll Love Us Guarantee. If you're not 100% happy with your order, you can exchange it for a new device or return it for a full refund. Just make sure you have your original sales receipt and make up your mind within 15 days. Learn more