That’s right, we don’t charge you for shipping. Order online and get free shipping anywhere in Canada.
HOW LONG WILL IT TAKE?
Online orders are processed and activated in about 2-3 business days and shipping may take 3-5 business days. In rural areas, it could take up to five business days for you to get your device.
TRACKING YOUR SHIPMENT
We'll email you a tracking number to let you know when your order has been shipped and is on its way to you.
The courier will leave you a delivery notice if you're not home to sign for your order. Orders are usually held for a maximum of 15 days for you to pick up at the nearest pick-up location.
We know you'll love being with Virgin Mobile. We back it up with our 15 Day You'll Love Us Guarantee. If you're not 100% happy with your order, you can exchange it for a new device or return it for a full refund. Just make sure you have your original sales receipt and make up your mind within 15 days. Learn more