Not sure if you've got a SIM card?
Your SIM Card is the little guy in the Virgin Mobile envelope attached to (or inside!) the box of your new phone.
Here's a pic of what the package might look like:
Heads Up! You can't activate this phone in BC, AB, SASK, MB, and NWT due to a network shutdown. Call 1-877-896-8483 for more info.
Can't find your ESN/MEID?
Open up the back of your phone and look for an 11-digit or 14-digit number that is labeled either ESN or MEID.
Look for an 11-digit or 14-digit number called either an ESN or MEID.
Click here for prepaid phones
How do I find the SIM number?
Check the little card that came in the Virgin Mobile envelope. Below the bar-code is a 20-digit SIM number beginning with 893026. It looks like this:
Or check the actual SIM Card. It’s on there too.
Heads-up! Make sure you turn off your phone before inserting your SIM card.
Your IMEI number is 15-digits and only contains numbers, not letters. You can find it in a few ways: