Our Promise

Happiness is Virgin Mobile

This is our promise to you. Actually, we have two promises.

We promise to be the Undisputed Consumer Champion

We design everything around making your life easier. We do this by:

• Giving you better value for money
• Talking to you like a real person when you call in (check out your Member Bill of Rights)
• Standing in your corner and fighting for you when no-one else will
• Having some fun when you least expect it

We promise to keep you happy

You’re a person, not an account number. Keeping you happy is what we're here for. Maybe that's why we've the only Canadian mobile company to be awarded the J.D. Power and Associates "Highest in Customer Satisfaction With Prepaid Wireless Service", Five Years in a Row

Virgin Group is one of the most successful brands in the world, with a rep for brilliant service. Richard Branson looks for markets where people are getting ripped off and does something about it. That’s how he builds companies: by looking for where he can give people a better, fairer deal. In Canada, Virgin Mobile does this by:

• Having simple and straightforward pricing (no sneaky fine print)
• Creating products that are fun and easy to use
• Fighting for the member—like when we pushed number portability
• Innovating in how we hire and how we train our people
• Trusting our staff and giving them the power to help you faster
• Going the extra mile

We take our promises to you so seriously we even wrote you a Bill of Rights! Wanna see?
Check out Member Bill of Rights.