1.888.999.2321
or by dialling 611 from your Virgin Mobile phone
Customer Care Hours :
9:00 am to 9:00 pm local time - Monday to Saturday
10:00 am to 7:00 pm local time - Sunday
Heads-up! Hours during holidays might vary
If you're not happy we're not happy. That's why we're the only mobile company to ever win the J.D Power and Associates "Highest in Customer Satisfaction with Prepaid Wireless Services Four Years in a Row."
We're here to help if:
- You're having a problem with your phone or service
- You have a brilliant business idea for Virgin or Richard Branson
- You want to chat about a retail or distribution opportunity
- You've thought up a cool new way to give back to the community
(If you're one of the lovely people in the media, you'll need to use our media contact thingy.)
Check out what some real customers, just like you, have told us about Virgin Mobile's awesome Customer Service Specialists :
"Thank you so much for your enthusiasm. It's infectious and fantastic – it really made my day."
"It's lovely to get real people and no machines, and it's even better when they're helpful and nice like your staff are."
