With Virgin Mobile shopping online is risk free, with no shipping charges and we use secure 128-bit encryption to keep you credit card safe. We’re not really sure what that means, but our tech guys say that’s really, really good. Plus we ship anywhere in Canada for free.
You’ll get your activated phone in just a few days. All you have to do is turn it on and you’re ready to roll! No waiting in a store for your phone to get activated and no need to hop in your car or bus to get to a store.
HSPA+ gets you:
Here’s the nitty gritty. HSPA+ stands for High Speed Packet Access. Fun, right? It’s the newest and shiniest evolution of GSM. The majority of the world uses either a GSM or HSPA+ network, so this gives Virgin Mobile members access to a much broader range of phones including some of the hottest and most-coveted smartphones in the world.
HSPA+ is Canada’s largest, fastest high-speed mobile network. We’ve got 93% of the population covered and members can use their HSPA+ phone in over 200 countries!
Heads-up! The actual speed you’ll get is based on the phone or stick you’re using and the network traffic.
The main difference between HSPA+ and CDMA is speed (up to 21mbps on HSPA+ ) and the ability to roam outside of Canada and the US with HSPA+. Plus it’s just new and cool.
Totally, as long as your phone is compatible with our network. We’ll have a compatibility chart up online soon, but in the meantime give us a shout at 1.888.999.2321 to find out if your phone is good to go with us.
No problem. Your CDMA phone will still work. We love all our members no matter which phone they have and we’d never leave anyone hanging.
Yes. If you have an existing iPhone with another company and it has been unlocked, then a Virgin Mobile SIM card with a smartphone plan will work. Virgin Mobile can’t unlock iPhones for customers. Once unlocked and activated with an active Virgin Mobile SIM card, members will need to change their service settings to the Virgin Mobile settings to get up and running.
Sorry, you’ll only be able to use HSPA+ phones and sticks on our new HSPA+ network (and CDMA phones and sticks on our older 3G network).
If you get a Virgin Mobile SIM card but use a compatible phone or stick from another company, you’ll have limited support for data, depending on your phone or stick. Voice and text will be supported for non-Virgin Mobile phones and sticks and for the BlackBerry Bold 9700 and Apple iPhone.
Sorry, but we don’t unlock any HSPA phones from other companies, including iPhone.
You’ll have to get your phone unlocked from the other guys, but we’ll be happy to set you up with a Virgin Mobile SIM card.
Sure, Apple Care will extend the warranty on the iPhone from one to two years and the complimentary technical support from ninety days to one year. Get in touch with Apple Care for more info.
iPhone customers an get complimentary phone support from Apple within 90 days of buying your iPhone. The Apple Technical Support number is 1-800-263-3394.
You’d want to get in touch with the app developer if you need help. The developer’s contact info can be found on the application’s information page in the Apple App Store.
A couple of things you can do before calling our Member Care department:
My Account
Get Support