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Ways to Pay Your Bill.

Wanna re-live the joy of getting a stack of bills in the mail? We didn't think so.
That's why we make it super easy to pay your monthly bill or add cash to your Prepaid account. You can do it yourself on your own time or let us do the work for you by setting up auto payments. It’s all up to you.

WAYS TO PAY ON A MONTHLY PLAN

  • Set up auto payments :

    Pre-authorized credit card

    How to do it :

    1. Log in to My Account and head to the "My profile" tab.
    2. Click on "Bills and Services."
    3. Scroll down to "Method of Payment", click on "Change" and then "Sign-up for Pre-authorized Payment."
    4. Pick "Credit Card" as the method of payment from the drop down list.
    5. Enter your credit card info.

    What you'll need:

    • Your Virgin Mobile number and password.
    • A MasterCard, Visa or American Express credit card issued in Canada.

    Pre-authorized debit

    How to do it :

    1. Log in to My Account and head to the "My profile" tab.
    2. Click on "Bills and Services."
    3. Scroll down to "Method of Payment", click on "Change" and then "Sign-up for Pre-authorized Payment."
    4. Pick "Bank Account" as the method of payment from the drop down list.
    5. Enter your bank info.

    What you'll need:

    • Your Virgin Mobile number and password.
    • Your banking info (Transit Code, Bank Code, Account Number).
  • Make a one time payment :

    My Account Online

    How to do it :

    1. Log in to My Account and look for the "quick links" side bar or "My Bill" tab.
    2. Click on "Pay My Bill" to get your bill paid quickly.
    3. Pick the credit card type you would like to make a payment with under "One time credit card payment."

    What you'll need:

    • Your Virgin Mobile number and password.
    • A MasterCard, Visa or American Express credit card issued in Canada.

    My Account on your phone

    How to do it :

    1. Go to my.vmobile.ca on your Virgin Mobile phone.
    2. Click on "Pay Now."

    What you'll need:

    • You'll need to be connected to the Virgin Mobile network (Wi-Fi will not work).
    • A MasterCard or Visa credit card issued in Canada.

    Online or Telephone Banking

    How to do it :

    1. Register Virgin Mobile as a payee at your bank's website.

    What you'll need:

WAYS TO PAY ON PREPAID

  • Set up auto payments :

    Auto Top Up credit card

    How it works :

    • When your balance gets down to $5 or is about to expire, we'll auto top up for you. We'll send you a text message to let you know when you're all set.

    How to do it :

    1. Log in to My Account.
    2. Register your credit card and hook up Auto Top Up.

    What you'll need:

    • Your Virgin Mobile number.
    • A MasterCard or Visa credit card issued in Canada.

    Hot Offer! Get an extra 10% BONUS CREDIT every time your account is topped up!

    Pre-authorized debit

    How it works :

    • Each month we'll automatically take out a pre-determined amount from your bank account and put it on your Virgin Mobile account balance.

    How to do it :

    1. Log in to My Account and look for the "Top up" tab. Pick "Bank-It Pre-Authorized Debit."
    2. Set up your monthly top up amount and date.
    3. Fill out the authorization form, sign it and send it back to us with a void cheque.

    What you'll need:

    • Your Virgin Mobile number.
    • Your banking info (BMO, RBC Royal Bank, Scotiabank and Canada Trust).
    • Your void cheque.

    Hot Offer! Get $5 ACCOUNT BONUS on your first debit payment.

  • Make a one time payment :

    Top Up Card

    How to do it :

    1. Pick up a Top Up card from thousands of retail locations across Canada.
    2. Dial #111 from your Virgin Mobile prepaid phone (it's free!) or come back to this back page and hit button below to do it online.

    What you'll need:

    • Your Virgin Mobile number
    • Top Up Card number

    Credit Card

    How to do it :

    1. Log in to My Account and look for the "Payment Info" tab. Pick "Add a Card."
    2. Register your credit card (we take Visa and Mastercard).
    3. Top up anytime from your phone or by logging in to My Account.

    What you'll need:

    • Your Virgin Mobile number.
    • A MasterCard or Visa credit card issued in Canada.

    Interac®

    How to do it :

    1. Log in to My Account and look for the "Top up" tab. Pick "INTERAC® online payment."
    2. Follow the instructions and register your debit card.

    What you'll need:

    • Your Virgin Mobile number
    • Your banking info (BMO, RBC Royal Bank, Scotiabank and Canada Trust)

Got questions? We can help.

  • I need help understanding my first e-Bill
    Your first bill will be a little different from all your future bills. Don't sweat it - check out this sample bill to see what we're talking about.
  • I don't have a credit card. What are my options for setting up automatic payments?
    If you don't have a credit card you can pay can set up pre-authorized debit.
  • How does Pre-Authorized Debit work?

    Pre-Authorized Debit simply means that we do the work for you. You don’t need to worry about making payments each month.

    If you're on Prepaid, tell us how much you'd like to pay on what day of the month and we'll top you up right from your bank account.

    If you're on a monthly plan, we'll automatically withdraw the total amount of your bill each month from the bank account of your choice. Easy as that.

  • What's Top Up?
    Topping up is how you add money to your Virgin Mobile prepaid account. When your account is low you can just top it up to keep making calls, sending text messages and using other cool stuff.
  • Where can I get a Top Up card?
    We sell Top Up cards through thousands of retail locations across Canada. You can pick them up in handy $15, $25, $50 and $100 amounts. Whatever works for you.
  • Will my credits ever expire?
    Yes! The higher the amount, the longer the available time you have to use it before it expires. Check out the chart below.
    Top Up Cards or Cash Top Up Value Credit or Debit Expiry (In Days)
    $100 $100 - $200 365
    $50 $50 - $99 60
    $25 $25 - $49 60
    $15 $15 - $24 30
    Starter Credit $5 30

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