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WAYS TO PAY YOUR MONTHLY BILL.

Wanna re-live the joy of getting a stack of bills in the mail? We didn't think so. That's why we make it super easy to pay your monthly bill. You can do it yourself on your own time or let us do the work for you by setting up auto payments. It’s all up to you.

Have a prepaid account? Learn how to top up your prepaid account here

HOW TO SET UP AUTO PAYMENTS (PRE-AUTHORIZED)

My Account app

USE A DEBIT CARD

  1. Download and open the My Account app.
  2. Hit the menu button in the top-left corner
  3. Hit Overview
  4. Hit Set Up Pre-Authorized Payments
  5. Hit Continue
  6. Enter your bank info.

What you’ll need:

  • My Account app.
  • Your banking info (Transit Number, Bank Code, Bank Account Number).

Legal info about pre-authorized debit

MY ACCOUNT

USE A CREDIT CARD

  1. Head to virginmobile.ca/preauthsignup and log in.
  2. Pick Credit Card as the method of payment from the drop down list.
  3. Enter your credit card info.

What you’ll need:

  • Your Virgin Mobile number and password.
  • A MasterCard, Visa or American Express credit card issued in Canada.

USE A DEBIT CARD

  1. Head to virginmobile.ca/preauthsignup and log in.
  2. Pick Bank Account as the method of payment from the drop down list.
  3. Enter your bank info.

What you’ll need:

  • Your Virgin Mobile number and password.
  • Your banking info (Transit Code, Bank Code, Account Number).

Legal info about pre-authorized debit

HOW TO MAKE A ONE TIME PAYMENT

My Account app

  1. Download and open the My Account app.
  2. Hit Plan Overview
  3. Hit Pay Now
  4. Type in the amount you want to pay
  5. Type in your credit card info

What you’ll need:

  • My Account app
  • 2. A MasterCard, Visa or American Express credit card, issued in Canada.

MY ACCOUNT

  1. Head to virginmobile.ca/paybill and log in.
  2. Enter your credit card information.

What you’ll need:

  • Your Virgin Mobile number and password.
  • A MasterCard, Visa or American Express credit card issued in Canada.

ONLINE OR TELEPHONE BANKING

  1. Register Virgin Mobile as a payee at your bank's website

What you’ll need:

  • Your banking info
  • 14-digit Virgin Mobile Client ID

GOT QUESTIONS? WE CAN HELP.

Still need help?

  • Call Us

  • 1-888-999-2321