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How to unlock your BlackBerry phone

Looking for instructions on how to unlock your BlackBerry phone. We can help out.

BLACKBERRY 10 (Z10 OR Q10), CLASSIC AND LEAP

  1. Insert a non-Virgin Mobile SIM card into the phone and turn it on.
  2. Open the Settings application.
  3. Select Security and Privacy.       
  4. Select SIM Card.           
  5. In the Phone Network Lock section, select Unlock Network.          
  6. The message Enter the Network MEP code will appear. Enter the Network Lock code provided and press OK.
    Note: The Network Lock code may be 16 digits long. If the first 8 digits are all zeros, ignore them and enter the last 8 digits. If the first 8 digits are not zeros, enter the first 8 digits.
  7. The message Network Code Entered Successfully will appear once the phone has been unlocked.  

Heads up! You can attempt to unlock the phone up to 10 times. After 10 unsuccessful attempts, the phone will be permanently locked to the original service provider.

BLACKBERRY PRIV

  1. Insert a non-Virgin Mobile SIM card into the phone and turn it on.
  2. The message SIM Network unlock PIN will appear. Enter the Network Lock code provided and press Unlock.
    Note: The Network Lock code may be 16 digits long. If the first 8 digits are all zeros, ignore them and enter the last 8 digits. If the first 8 digits are not zeros, enter the first 8 digits.
  3. The message Network unlock successful will appear once the phone has been unlocked.

Heads up! You can attempt to unlock the phone up to 10 times. After 10 unsuccessful attempts, the phone will be permanently locked to the original service provider.

Blackberry Passport

  1. Insert a non-Virgin Mobile SIM card into the phone and turn it on.
  2. Open the Settings application.
  3. Select Security and Privacy.
  4. Select SIM Card.
  5. Select Unlock Network.
  6. Enter the Network Lock code provided and press OK.
    Note: The Network Lock code may be 16 digits long. If the first 8 digits are all zeros, ignore them and enter the last 8 digits.
  7. The message Network Code Entered Successfully will appear once the phone has been unlocked.

Heads up! You can attempt to unlock the phone up to 10 times. After 10 unsuccessful attempts, the phone will be permanently locked to the original service provider.

Blackberry Curve 9380

  1. Insert a non-Virgin Mobile SIM card into the phone and turn it on.
  2. Select Manage Connections.
  3. Select Turn All Connections OFF.
  4. Select Escape to go back to the Home Screen.
  5. Go to the Options menu and select Device.
  6. Select Advanced System Settings.
  7. Select SIM Card.
  8. Press the Blackberry key and select Show Keyboard.
  9. Enter MEPD.
    Note: You won't be able to see the typed info. Enter only ‘MEPD’ with no spaces.
  10. Press the 123key once to bring up the number pad.
  11. Press and hold the ABC key as you enter MEP.
  12. Release the ABC key and enter2.
  13. The message Enter the Network MEP code will appear. Enter the Network Lock code provided and press Enter.
  14. Note: The Network Lock code may be 16 digits long. If the first 8 digits are all zeros, ignore them and enter the last 8 digits.
  15. The message Code Accepted will appear once the device has been unlocked.

Heads up! You can attempt to unlock the device up to 10 times. After 10 unsuccessful attempts, the device will be permanently locked to the original service provider.

Blackberry Devices with OS Other Than 6.0

  1. Select Manage Connections.
  2. Select Turn All Connections OFF.
  3. Select Options.
  4. Select Advanced Options.
  5. Select SIM Card.            
  6. Enter MEPD.      
    Note: You won't be able to see the typed info. Enter only ‘MEPD’ with no spaces.
  7. Press and hold the ALT key as you enter MEP2.
    Note: You won't be able to see the typed info. Enter only MEP2 with no spaces.
  8. Press Enter.      
  9. The message Enter the Network MEP code will appear. Enter the Network Lock code provided and press OK.
    Note: This code may be 16 digits or 8 digits long. If the first 8 digits are all zeros, ignore them and enter the last 8 digits.
  10. The message Code Accepted will appear once the phone has been unlocked.
    Note: If the Service Provider Lock Code provided is all zeros, the unlocking procedure has been successful.
    If not, continue with the following steps:     
  11. Press and hold the ALT key as you enter MEP4.
    Note: You won't be able to see the typed info. Enter only ‘MEP4’ with no spaces.
  12. The message Enter the Service Provider MEP code will appear. Enter the Service Provider Lock code provided and press Enter.
    Note: This code may be 16 digits or 8 digits long. If the first 8 digits are all zeros, ignore them and enter the last 8 digits. 
  13. The message Code Accepted will appear once the phone has been unlocked.

Heads up! You can attempt to unlock the phone up to 10 times. After 10 unsuccessful attempts, the phone will be permanently locked to the original service provider.

Blackberry Devices with OS 6.0 Only

  1. Insert a non-Virgin Mobile SIM card into the phone and turn it on.
  2. The message Enter Network MEP code  will appear. Enter the Network Lock code provided and press Enter.
  3. Note: The Network Lock code may be 16 digits long. If the first 8 digits are all zeros, ignore them and enter the last 8 digits.
  4. The message Code Accepted  will appear once the device has been unlocked.

Heads up! You can attempt to unlock the device up to 10 times. After 10 unsuccessful attempts, the device will be permanently locked to the original service provider.

Ready to unlock?

For more info on unlocking your phone check out virginmobile.ca/unlock. When you're ready to unlock give us a call at 1-888-999-2321 and we'll help you out.

Still need help?

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