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T9-1-1 is a registered service that lets Virgin Mobile Members who are deaf, hard of hearing or speech impaired communicate with 911 call centres by text (SMS) rather than talking.
To use the T9-1-1 service Members must:
For complete information on the T9-1-1 service please head to the Canadian Wireless Telecommunication Association’s website.
T9-1-1 is for Members who are deaf, hard of hearing or speech impaired.
To register for T9-1-1 service you'll need:
Please don’t test the T9-1-1 service by calling 911 after you’ve registered. Contacting 911 should only be done in a real emergency.
Once you’ve registered, it may take up to 5 business days for your T9-1-1 services to be activated and available.
Have a prepaid account? Register your phone here.
T9-1-1 is a free service for all Virgin Mobile Members who are deaf, hard of hearing or speech impaired. You won’t be charged for any text messages received from or sent to a 911 call centre during a T9-1-1 text session.
Heads up! Don’t text the digits 9-1-1 to initiate your T9-1-1 service.
For complete information on the T9-1-1 service, including an instructional video please visit: Canadian Wireless Telecommunication Association’s website
Even though you can dial 911 on a locked keypad, some phones can’t send or receive text messages when the keypad is locked.
Unlock your phone’s keypad by entering a personal password or pressing an unlock button on your phone.
Watch your phone’s display to make sure the call is connected. Once the call is connected, you should receive an initial text message from a 911 call centre. If you don’t receive the initial text message within two minutes, end the voice call and redial 9-1-1.
It’s your responsibility to make sure your phone is compatible with the T-9-1-1 service.
If your phone isn’t on the list, then it’s not compatible with the T9-1-1 service. Use this list only if you have purchased your phone from Virgin Mobile or an authorized Virgin Mobile store. Virgin Mobile can’t provide compatibility info on phones not purchased from Virgin Mobile or an authorized Virgin Mobile store.
If you don’t know manufacturer and model of your Virgin Mobile phone, you can:
If you’re getting a new Virgin Mobile phone and plan to use the T9-1-1 service, check the list to make sure your new phone is on it.
If you own multiple phones, only the phone(s) assigned to registered mobile phone number(s) will work with the T9-1-1 service.
Only the default SMS application on your phone will support T9-1-1. Using any SMS application other than the one that comes with your phone, like a third-party SMS application, may prevent T9-1-1 from working.
The T9-1-1 service is currently available in Manitoba, Calgary, Metro Vancouver and the York and Peel Regions in Ontario.
For more information on T9-1-1 availability please check the Canadian Wireless Telecommunications Association website