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We guarantee online ordering is super safe and secure. Get a hot new phone delivered right to your door, plus get free shipping anywhere in Canada!
If for some reason the phone you ordered becomes unavailable when it’s time to ship, we’ll send you an email to let you know. You can cancel your order, pick something else, or have your order shipped at a later date.
All prices are in Canadian dollars. For phone purchases, tax is calculated based on the shipping address. For service charges, tax is calculated based on the province where the service is provided.
No problem. Have your web order confirmation number handy and give us a shout at 1-888-999-2321. You can find this number on the order confirmation email that is sent to you when you order your phone.
It's easy to track the status of your order. Just enter your web confirmation number here.
If you choose a monthly plan
All phone purchases are a one-time charge to your Canadian-issued credit card. Prepaid credit cards are not accepted. You can choose a different method of payment for your monthly bill when you register for My Account.
If you choose Prepaid Plan
All phone purchases are a one-time charge to your Canadian-issued credit or debit card. No credit check is needed.
Info you give to Virgin Mobile Canada when you’re buying online, including cookies, is 100% secure and won’t be shared with any outside firms, under any circumstances, without your permission.
That’s why we’re powered up with 128-bit encryption technology. This means that your personal and credit card info is encrypted for your protection.
That’s right, we don’t charge you for shipping. Order online and get free shipping anywhere in Canada.
Online orders are processed and activated in about 2-3 business days and shipping may take 3-5 business days. In rural areas, it could take up to five business days for you to get your phone.
We'll email you a tracking number to let you know when your order has been shipped and is on its way to you.
The courier will leave you a delivery notice if you're not home to sign for your order. Orders are usually held for a maximum of 15 days for you to pick up at the nearest pick-up location.
We know you'll love being with Virgin Mobile. We back it up with our 15 Day You'll Love Us Guarantee. If you're not 100% happy with your order, you can exchange it for a new phone or return it for a full refund. Just make sure you have your original sales receipt and make up your mind within 15 days.
Check out our Returns, Warranty and Repairs page for more info and conditions.