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How To Protect Yourself From Fraud Calls

Our first concern is always the security of our Members. We take fraud very, very seriously. We work with the appropriate authorities to protect our Members from people who use the Virgin Mobile name for telemarketing fraud, but it’s an on-going problem for every large company.

What is telemarketing fraud?

A small number of our Members have had calls from fraud “operators” pretending to be Virgin Mobile. For example, they might try to sell you a new rate plan (which is phony) or they might tell you they’re updating your account and then ask you to confirm details. What they’re really trying to do is trick you into giving them your personal info, like credit card or social insurance numbers, so that they can use them.

Another example is pre-recorded message promising travel rewards or a $100 credit on your next bill, and then directing you to a fake website or calling a 1-800 number to trick you into giving up more of your personal info.

If you get a suspicious call…

  • Don’t give out any of your personal info. We will never call or email you and ask for your personal password, bank account info or credit card number unless you’ve contacted us first and asked us to help you out. See our privacy policy for more info.
  • If you think you might be talking with a fraud telemarketer, hang up immediately and call us through one of our regular Member numbers, like 1-888-999-23211-888-999-2321.
  • Be careful about being directed to websites that look like virginmobile.ca. It’s always best to look us up online through our own homepage.

If you think you’ve given your info to fraudsters…

  • Call us immediately at 1-800-509-99041-800-509-9904. Give us as much info as you can about the exact date and time of the call.
  • If you think you’ve been a target of any type of phone or internet fraud, you should also call the Canadian Anti-Fraud Call Centre at 1-888-495-8501 or head to antifraudcentre-centreantifraude.ca.

Get Educated on fraud.

  • Beware of suspiciously generous offers or prizes from any company.
  • Look out for aggressive marketing tactics that pressure you to “act now” or ask you to pay up front for the delivery of a prize.
  • Very short offer-expiry dates can be the sign of a scam. Short expiries reduce the risk of the fraudster being traced by authorities.
  • Buy a shredder so you can destroy personal documents and papers that you don’t need anymore.
  • Be careful about posting personal info on public websites.

Want more info?

Check out Virgin Mobile’s privacy policy.