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It's easy being green.

When it comes to protecting the planet, Virgin Mobile is passionate about making sure we can give Mother Earth a hand every chance we get.

The little things add up. If everyone recycled their old mobile phones, just imagine how much landfill waste we'd reduce. Recycle your old phone at any Virgin Mobile store and do something good for the planet.

What should I do before recycling my old phone?

Before you send your phone off for recycling, here's a few things you'll need to do:

  • Cancel your mobile service and pay your final bill in full or transfer your mobile service to your new phone. You can use the free Cell Phone Data Eraser by Recycle My Cell to help clear your data.
  • Erase any personal information from your device, including text messages, contacts and personal files.
  • Remove your SIM Card (if there's one).

Where can I return my old phone?

You have 2 options to recycle your old phone in an environmentally safe way and get one step closer to a cleaner world:

  1. Visit a Virgin Mobile Store

    No matter what brand or company your phone is from, you can head to any Virgin Mobile store and drop it off with a Virgin Mobile sales rep. You can also return accessories like headsets, chargers and old batteries.

  2. Mail it in (It's free!)

    You can send your old mobile phone, batteries and accessories by Canada Post free of charge. Here's how to do it:

    • Wrap your phone, accessories and/or batteries in protective material, like newspaper.
    • Place them in a box and seal it firmly with packing tape.
    • Get the free Canada Post return label using the Canada Post Return ID Number PR146848, print it, cut it out and affix it to your package with clear tape. Make sure that the barcode does not wrap around edges or corners. Do not cover up any information on the label.
    • Drop the box off at any Canada Post mailbox or postal outlet.

What happens to recycled phones?

Before we do anything to the donated phones we make sure they're cleared of any data. Next, we select phones that can be refurbished and given a new home. The remaining phones are recycled in Canada in compliance with Canadian regulations and all net proceeds will be donated to the Canadian Mental Health Association (CMHA).

CMHA logo

Still need help?

  • Call Us

  • 1-888-999-2321